Smile: Loyalty Program Rewards

Dec. 7, 2024

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!! Love this company to reward loyalty to my customers!

Dec. 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Dec. 5, 2024

quick, friendly response and helpful and relevant content to guide me through troubleshooting. Thank you, Lisa!

Dec. 5, 2024

Great customer service. Thank you!

Dec. 5, 2024

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!

Dec. 5, 2024

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.

Dec. 5, 2024

Great ..Easy to install and run the program

Dec. 4, 2024

Was able to resolve the issue immediately

Dec. 4, 2024

Customer service went above and beyond.

Feb. 10, 2026

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement. Smile's customer support has always been responsive, helpful, and friendly - nothing short of outstanding! Smile's help guides are very thorough and simple to navigate, which makes independent trouble-shooting easy to navigate. However, on a rare occasion when we find ourselves needing further assistance, their in-app support is tremendously helpful. We highly recommend the Smile app for your customer loyalty needs!

Dec. 4, 2024

I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had.

Dec. 4, 2024

Dec. 3, 2024

Dec. 3, 2024

Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step. Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and professionalism. Definitely a great experience! Thanks again, Ezra!

Dec. 2, 2024

Lisa was very helpful. It was fantastic to learn that the reward points could be redeemed both in-store and online. Great app.

Nov. 30, 2024

5/5 - Incredible Support Team! I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive. Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional. It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

Nov. 29, 2024

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.

Dec. 17, 2024

Easy to set up and use. Customer service is amazing!

Nov. 28, 2024

awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.

Nov. 27, 2024

Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)