Smile: Loyalty Program Rewards

Angie was very helpful in resolving the issue.

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support!

Brilliant company, pleasure to work with. Fast and friendly service

Initial Experience with Support – Disappointing So Far I just installed the app and reached out for help through the chat box. It’s been over an hour and still no response from the support team. I received an automated message saying someone would reply to my email within 30 minutes, but I’m still waiting with no update. I haven’t had a chance to fully test the app yet, so I will hold off on a final review — but I may consider changing my rating if I receive professional and timely support. However, if this is how the support team handles the very first interaction, it raises serious concerns about the level of support I can expect after activating the app on my store. First impressions matter — and unfortunately, this one has not been great.

Joanna was so helpful, great app so far!

We needed help integrating Smile on our mobile app and Lisa had us all set within minutes.

Smile is a great service that makes rewards easy

Really easy to use and the support has been great - especially Erin who got back to me really quickly with the technical issue I had. She sent me a very thorough email explaining things really clearly. Thank you so much!

Great help

Very easy to use. Customer support is very timely.

the team is very helpful

A customer couldn't claim her points. Jade helped me solve the problem by letting me know that her points had expired. Problem solved.

Always so helpful and prompt too. Great app!

The support is the best I've ever had for an app. I've never gotten a canned response, they have addressed every question I've had and helped me figure out things even if it wasn't an issue on Smile's end. The best!!

Superb prompt response and solutions! Cheers!

Smile.io has been an incredible tool for reconnecting with our customers and enhancing brand loyalty. The platform is easy to use, and the features make it simple to reward and engage with our community. What truly sets Smile.io apart is their support team—they have been incredibly helpful, providing all the resources we need and ensuring our program is fully optimized. Their guidance has made a huge difference in our experience. Highly recommend Smile.io to any business looking to build stronger customer relationships! Thank you to Joana who has helped us tremendously!