Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,528
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Dec. 13, 2023
Fast and knowledgeable.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Cheers, - Smile Team ✨
Dec. 13, 2023
Incredible customer service and support. Had an integration issue and Brandon sorted it out in no time!
Thank you for your kind words — we really appreciate it 🥰 We pride ourselves on our customer service and are delighted you got a great response! Cheers, - Smile Team ✨
Dec. 12, 2023
Great app and customer service is fast and accurate!
Thank you so much for your review! We are so glad that our customer service was quick to respond to your questions - enjoy using the app :)
Dec. 14, 2023
Smile is an easy to use rewards app, and they integrate with the subscription system we use. Integrates easily, which is especially useful when just starting out. Customer service (David specifically!) is really helpful and answers quickly. Would recommend, especially for small businesses.
Hello, Thank you so much for your feedback. I am delighted you like our app and customer service. I have reached out directly to discuss your pricing concerns and hope we can come to a solution you will be delighted with. Best regards David
Dec. 11, 2023
I give 4 star because I'm not yet using the apps, so I can give review about the system. The customer service staff is fast response and understood the question.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
Sept. 13, 2024
Overall Smile has been a great company/app to install and work with, I trialled a few different apps before happily settling on Smile. We've had over 2000 orders influenced by the rewards in the short time we've had the program. Customer service has been amazing, working with Hannah on a few small things and she has been a gem to talk with, she really is 1 in a billion to talk to! So helpful!
Thank you so much for your review - it's awesome to see how Smile is having an impact on your business! We are also so glad Hannah was able to provide you with some great service! We look forward to seeing your loyalty program grow :)
Dec. 11, 2023
Great customer support! Thanks, Lisa!
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Dec. 11, 2023
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Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.
Dec. 11, 2023
SAV super rapide rapide ! Chouette appli, configuration facile ! Je recommande vivement, cest une technique marketing qui marche déjà en boutique.
Merci d'avoir pris le temps de nous laisser un avis ! Nous apprécions les gentils mots 🙏 Votre fidélité, ✨L'équipe d'assistance Smile ✨
Dec. 10, 2023
App ótimo e o atendimento excelente! Recomendo.
Obrigado pela recomendação e por nos deixar um comentário! Sua lealdade, ✨ A Equipe de Apoio ao Sorriso ✨
Dec. 10, 2023
Thanks so much for taking the time to leave us a review. We appreciate it so very much 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 9, 2023
Great support and service when there are issues. Thank you for assisting us in resolving the problems we faced.
Thanks so much for the kind words about our support team! I have reached out to you to see if there's any feedback you could provide that would help us understand how we can improve our app from your perspective. See you over in the chat threads 🤓 Yours in Loyalty, Live Chat Manager - Brandon
Dec. 8, 2023
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Smile Team ✨
Dec. 8, 2023
Lisa was extremely helpful. She answered right away. She addressed my issue quickly and sent me directions to help our customers use smile rewards. Thank you!
Thanks for leaving a review! We agree that Lisa is indeed helpful 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Dec. 8, 2023
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Smile Team ✨
Dec. 8, 2023
Great support, very responsive and helpful. Problems fixed with ease.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Dec. 8, 2023
The customer service is very nice and helpful.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Dec. 7, 2023
We have been using SMILE since its early free days. It stung a bit when they started charging but with a bit of communication we were able to come to a fair agreement and now very happy to continue using the app.
Thanks so much for taking the time to leave us a review! We appreciate it so very much and are happy to hear we were able to find some common ground on pricing. Thanks again for being our merchant since the early days. Cheers to more days ahead 🥂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 7, 2023
CS的協助很合力! 很快了解到問題並幫忙解決. 而且SMILE APP 一連上, 只需做簡單的設置已經看起來很專業. CS's assistance is very cooperative! He quickly understood the problem and helped solve it. Moreover, once the SMILE APP was connected, only needed to make simple settings and it already looked very professional.
Thanks so much for leaving a review! So glad to hear that our support team was efficient in solving your problem and that you found our app's UI to look professional out of the box 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨