Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,528
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Dec. 6, 2023
I would recommend this app to those who want to start using the Loyalty Program. The customer service is very attentive and helpful.
Thanks for the review and the stellar recommendation about our app and our service! We really do appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 6, 2023
Thanks so much for taking the time to leave a review- we really appreciate it :) Let us know if there is anything we can help you with!
Dec. 6, 2023
très bonne expérience, problème résolu rapidement
Merci beaucoup d'avoir laissé un avis. Nous sommes heureux que vous viviez une bonne expérience avec Smile. Faites-nous savoir si nous pouvons faire quelque chose pour vous !
Dec. 8, 2023
service is quick and commendable. They hear you when you have a constructive feedback to share and they do act upon your suggestions in favor of your business. Looking forward for a great partnership with smile for better customer experience and in driving more sales.
Thanks for taking the time to leave a review. We appreciate your feedback and have reached out to you personally via email so that we can understand your viewpoint.
July 2, 2024
JADE IS THE BESTcustomer service is fantastic - We are absolutely loving this app in every single way!!
Thank you so much for your kind words! We appreciate you taking the time to leave a review and are so glad you and your customers are loving Smile! Don't hesitate to reach out if there is anything we can help you with :)
Dec. 6, 2023
David was excellent. Walked me through the process step by step. Very professional and knowledgable.
Thank you so much for your review it is really kind. We agree that David is awesome. Please reach out if we can help with anything else Cheers The Smile team
Dec. 6, 2023
Brandon was quick to reply and solved my problem 100 percent. He is outstanding with regard to customer service.
Thank you for your kind words we really appreciate it. We pride ourselves on our customer service and are delighted you got a great response. Cheers The Smile Team
Jan. 31, 2024
Thanks to Hannah! She helped much and she is the hero of the day. Thank you!
Thank you so much for your review, we really appreciate it. Best regards The Smile team
Dec. 6, 2023
very helpful CS Team, really appreciate!
Thank you very much for your review we really value your feedback. Best regards David
Dec. 6, 2023
I had an issue with the wording of the point system when it was sent to the customer. Brandon was able to help me out straight away and get it sorted
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team
Dec. 6, 2023
Great app, very user-friendly, and well laid out. The customer service team is very helpful - they can answer any query and answer it promptly.
Thank you so much for your review, we really appreciate your kind words. Cheers David
Dec. 6, 2023
love the wholesome functions and the instant support! Brandon on Smile support team done a great job on finding solutions and helping with the problems, 5 star worth APP and team!
Thank you for your review. It is really appreciated. Please reach out if there is anything else we can help with. Cheers David
Dec. 5, 2023
Smile Rewards is loved by our customers. We set the amount of points they earn for various things : Birthday Points, redeemable for larger discounts, following us on Social Media, anything we want to inspire our customers to do in order to earn more points. Smile is super easy to use and gives points to customer purchases accurately. I chatted today with Smile and the rep was friendly, fast, and accurate. It was so refreshing to get my questions answered without having to ask the same question multiple times while the rep went through their standard script. This time and EVERY time I have chatted with Smile, the reps have read the question posted, and respond with an answer or a question for more clarity. Smile's customer service is AAA grade.
Thank you for the kind words and for taking the time to leave this review 🥰 It means so much and everyone here at Smile really appreciates it 💛 We are so delighted to hear that your customers are loving Smile and that you have had great experiences with our support team 🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
Dec. 5, 2023
Lisa such an angel for helping me with my current program!
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Dec. 5, 2023
Smile.io is a game-changer for loyalty programs, effortlessly rewarding customers with points. Its seamless integration and intuitive interface make managing rewards a breeze. The standout, however, is the exceptional support, notably Brandon's. With prompt responses and a deep understanding of the app, Brandon elevates the user experience, earning Smile.io a solid 5-star rating.
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
The customer service was on point. Lisa was very helpful and quick at answering all my questions and helped me resolve an issue I had promptly. Thank you Lisa for all your help
Ah, so glad to hear that Lisa was able to help you and that you found her to be on point! This is what we love to see 💖 We'll be here if you need anything else at all 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
Brandon in their support department was lightning-quick and very helpful.
So glad to hear that Brandon was able to help you in lightning-quick fashion! Thanks so much for taking the time to leave a review about him 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
Thanks so much for rating us 5/5 stars! We genuinely appreciate you taking the time to do this 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
"Great service and fast support, we're happy with the app!"
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Dec. 4, 2023
Great customer service, really helpful for answering my questions. Will be happy to see they improve the reward functionalities.
Thanks so much for taking time out of your day to leave us a review! We really do appreciate it and are happy to hear that our support team was able to answer your questions 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨