Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,529
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Nov. 21, 2023
Thanks so much for the 5-star rating! It means so much and everyone here at Smile really appreciates it 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 20, 2023
We've been using Smile for a while now and it definitely helps with engagement. Easy to set up and the few questions we've had support has always been extremely helpful. Definitely recommend it.
Thanks for taking the time to leave us a review! So happy to hear that Smile has helped with engagement and that you've enjoyed your experience with our support team 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 20, 2023
Hannah was helpful and supportive. Thank you.
We're so glad to hear Hannah was helpful when you reached out to us for help! It's our pleaure to assist 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 20, 2023
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 20, 2023
Thank you for following up to be sure I have what I need.
It's our pleasure! Thank YOU for taking the time to leave us a review - it means so very much 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 20, 2023
An excellent loyalty management app, customer service is prompt and proactively addresses customer issues, very good!
Thanks so much for the review and for calling us "excellent". We think you're pretty excellent too 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 19, 2023
Smile.io has helped us create our custom rewards program and grow our returning customer base. The platform is easy to manage, which has allowed us to be flexible and versatile with what we do within the program.
Thanks for taking the time to leave us a review! So very glad to hear that you've found Smile easy to manage and that our versatility has helped you build the program you've pictured 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 18, 2023
im new here so i don't know yet about the app im testing it already !! but this review is only for joana!! and im writing it from the bottom of my heart!! she is an intelligent smart person and she really works conscientiously!! while i was working to learn more about this app with her help!! she was checking my website and notified me about some links were not working on my website!! people with this alertness, precision and good work are hard to find! she just made me love this app by contacting her she was teaching me about this app with screen videos made by her as well,, i wish every manager had someone like joanna, and with her mindset! Never lose her and i wish she gets promoted as well !! she deserves it!
Thanks so much for taking the time to leave us a review AND for the extremely kind words about Joana! We're lucky to have her on our team and we're so happy you agree 💖 If you have any more questions along the way, please do let us know. We'd love to help! Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 17, 2023
Wonderful service - thank you!
We appreciate you taking the time to let us know your service was wonderful! It was our pleasure to assist 🙂 Here if you need any more assistance in the future! Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 17, 2023
Been using Smile.io for many years, great team to work with, highly recommend this app!
Thanks for the kind words about Smile and our support team! We're so glad that you've chosen to be a merchant of ours for so long. Cheers to many more 🥂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 17, 2023
The support was very quick and was able to resolve the issue right away. Thank you!
Thanks for taking the time to leave us a review! So glad to hear that our support team was able to quickly resolve your issue 🤓 We'll be here if anything else comes up! Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 17, 2023
Thank you for taking the time to leave your review ❤️ We'll be here if there is ever anything else we can help you with 😊 - Jade & The Smile Team
Nov. 16, 2023
i really like the app and the customer service is perfect.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Nov. 16, 2023
Jade was quick to respond to my inquiry and helped me with my issue. She was courteous and prompt. Excellent customer service.
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with Jade 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨
Nov. 16, 2023
Great support got set up quick!
Thank you so much for your kind review we are delighted we could help you! 💛 Best regards The Smile Team
Nov. 17, 2023
****UPDATED REVIEW**** Smile reached out and their response was so kind and adaptable! They worked with me to find a solution and I really appreciated the level of personalized customer service they provided. They actually read my review and approached me with a potential solution to my problem. Also, I'm shocked that they approached me with a solution to my problem within less than 24 hours of my review! We have been using the free version of Smile for our online store for years. I'm super disappointed about the changes to paid for 200 orders. Our in store customers, do not use Smile since it's primarily tourists and we don't have time to deal with customer data when we have long lines. With the current change, I would now need to pay over $200 a month. Our online orders are typically range between 30-100, while we have 2000-5000 a month in store where I don't use a rewards program. I'm now forced to find a different program that's more affordable because I can't imagine paying $1200+ a year for how little we actually use this program.
Using app
About 4 years
Total reviews
1
Average rating
1.0
Thanks for reaching out and leaving us feedback. We've reached out to you personally via email to work together on a solution.
Nov. 16, 2023
Really great customer support from Nicole!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 15, 2023
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 15, 2023
Smile rewards has been a great addition for my customers for years now. Customer support was also super helpful! We had an issue where the code was disconnected and not showing the launcher. Angie on the CS team responded and fixed it so quickly. Thanks!
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Angie 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Nov. 15, 2023
Great customer support around the clock.
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨