Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,246
chart
#47
All reviews
Review RSS Feed
Jan. 28, 2025
I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 24, 2025
Great experience for now ! thanks !
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 23, 2025
Good experience with customer support, quick service from Lynn
Thanks for taking the time to rate us 5 stars! Smile Team✨
Jan. 23, 2025
Great customer service and easy to use!!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Jan. 23, 2025
We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.
Thank you for your review - we really appreciate it!
Jan. 23, 2025
In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Jan. 23, 2025
Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.
Merci d'avoir pris le temps de laisser cet avis et pour votre retour ! Un membre de notre équipe d'assistance a contacté pour voir si nous pouvons répondre à votre demande.
Jan. 30, 2025
Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.
Thank you for your review - we really appreciate you taking the time to leave it!
Jan. 22, 2025
I wanted to test it out, but it was a little more complex than my website required, so I uninstalled it (within minutes), not knowing I had already been charged. I contacted the team, who explained that while the charges are non-refundable, they'd make a one-time exception for me. As a small business owner, every penny counts, so I appreciate this.
Thank you so much for taking the time to leave this review! We really appreciate it đź’–
Jan. 22, 2025
Very helpful! Responded expeditiously!
Thank you so much for taking the time to leave this review! We really appreciate it đź’–
March 21, 2025
Very helpful! Lisa is always the best and very thorough with her advice and tips!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 22, 2025
I have only just started using the app but so far I have had good feedback (have not announced my rewards program widely altough it is active on my site.) Customer service has been fast and very good so far. Really happy I went with Smile instead of a more expensive app, it has everything I need at this early stage.
Jan. 22, 2025
It would be nice to have more option on nudges for customers to redeem points at checkout without having to upgrade plans.
Thank you for your review and feedback. I believe one of our support team members has reached out to address this.
Jan. 22, 2025
Super Service und es wird tatsächlich von Kunden gerne genutzt! Die Einrichtung ist super easy!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
Jan. 21, 2025
Andrea has helping me with the app. love the features of the app so far.
We are happy to hear Andrea was able to assist you with using the app - enjoy the features!
Jan. 21, 2025
Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.
Thank you for leaving this lovely review! We love that you're enjoying creating a custom and on brand loyalty program for your customers :)
Jan. 21, 2025
Fast response to my issue.
Thank you for taking the time to leave this review. We are glad your issue was resolved promptly!
Jan. 21, 2025
Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.
Merci pour cette belle critique. Nous sommes heureux de voir que vous avez vécu une excellente expérience avec notre équipe !
Jan. 21, 2025
Unacceptable Customer Service and Unfair Subscription Policy I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service. What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month! To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company. This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel. I expect a resolution to this issue immediately.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!