Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,160
chart
#28
All reviews
Review RSS Feed
Nov. 22, 2024
Jade from Smile team was super helpful! Our problem was solved really fast - we like using the app as well.
We are so glad Jade was able to assist you quickly, hope you enjoy the app :)
Nov. 21, 2024
Thanks for taking the time to rate us 5 stars! Smile Team✨
Nov. 21, 2024
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Nov. 21, 2024
I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 21, 2024
Joana was really helpful in answering my enquiry. The app is super simple to use and not overwhelming at all. Thank you for making it easy!
Thanks so much for taking the time to rate us 5 stars! 🤩
Nov. 19, 2024
The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?
Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)
Nov. 19, 2024
Very helpful
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 19, 2024
App is very user friendly, good customer support
Thank you for your lovely review!
Nov. 19, 2024
Great customer experience and 1:1 chat service from Joana!
So glad Joana was able to assist you and thank you for your lovely review!
Nov. 18, 2024
Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations. Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.
Thanks for leaving a review! We agree that Lynn (!!!) is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 18, 2024
Great app and quick support. I think it is missing analytics about the emails being sent to customers.
Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!
Nov. 17, 2024
Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.
Thank you for taking the time to leave us a 5-star review! 🤩 We look forward to watching your loyalty program thrive!
Nov. 16, 2024
Excellent service à la clientèle
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨
Jan. 15, 2026
Very helpful customer service, Jade solved all of my problems. :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Nov. 15, 2024
Great support!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
June 22, 2025
We're very happy customers of Smile.io! Our recent experience with the team, especially Cole Breivik, was outstanding. We had a productive meeting where we covered key strategies for improving how the app functions on our store. Cole was not only extremely knowledgeable but also incredibly kind and professional throughout the process. It's clear that Smile.io is a great company, and having team members like Cole speaks volumes about their commitment to customer success. Thank you, Smile.io, for the amazing support and for building a strong, customer-focused team!
We smiled reading this review! Thank you so much :)))