Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,246
chart
#47
All reviews
Review RSS Feed
Jan. 20, 2025
We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Rápida y excelente respuesta ante un inconveniente
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things. It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that. Our customers are happily using their rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 20, 2025
Happy with Smile's customer service. They always come back to me quickly and offer a good solution.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Great customer service with prompt response! App has been easy to use so far!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 17, 2025
Good customer service
Thank you so much for taking the time to leave this rating! We really appreciate it 💖
Jan. 16, 2025
Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.
Thank you so much for the 5-star review! 🌟 Your kind words mean the world to us, and we’re thrilled to know you had a great experience. Smile Team✨
Jan. 16, 2025
Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 16, 2025
Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.
We smiled reading this review! Thank you so much :)))
Jan. 16, 2025
Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
Jan. 15, 2025
Great product. Thank you team!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. Smile Team ✨
Jan. 15, 2025
Excellent customer service. Shelby is always very helpful.
Thanks so much for taking the time to rate us 5 stars! 🤩
Jan. 15, 2025
great app, great support
Thank you so much for taking the time to leave us this review 💖 If you need any help, please do not hesitate to reach out 😊 Smile Team ✨
Jan. 15, 2025
this is really good app to incentivise customer for being a brands loyal customer.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Jan. 14, 2025
Great
We appreciate you taking the time to leave this review - thank you.
Jan. 14, 2025
Would recommend
Thank you for taking the time to leave a review :)
Jan. 14, 2025
Fast replies and a great help
Thank you for taking the time to leave this review - we are glad to hear you had a quick resolution to your question!
Jan. 7, 2026
Edit - new interaction was with Joana J and she has been great with all my questions and continues to make me a very happy small shop to use Smile!!! The customer service continues to go above and beyond.
We are so happy to hear Andreandana was able to assist you! We think she's pretty great too :)
March 27, 2025
Very helpful customer service when I had a points issue, solved quickly and efficiently!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨