Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,529
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2023
Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole and Joana! They really are stars and we're so glad they were able to help you so much 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 15, 2023
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 15, 2023
I had asked too many questions to Brandon and he specifically solved each of them, with patience and he even sent me video demos. Totally recommended.
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Brandon 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Nov. 14, 2023
Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!
We're so glad to hear that your customers are enjoying the rewards that your Smile program provides. This is what it's all about! Also thanks so much for the 10/10 rating! Our team is so ecstatic to see this from a happy merchant 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
Really good app and the best loyalty program for Shopify by far. Super intuitive and support is extremely knowledgable. Zero hesitation in recommending this app for any store owner!
Thanks for the kind words and recommendation about our app and our stellar support team! It means so very much 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
Excellent Customer Service. Was evaluating multiple Loyalty & Rewards apps, and Smile.io put a smile on our face and won us over. Great App and Team
Thanks for leaving us a review and thanks for choosing to be a Smile merchant! We're so very glad to have you as a merchant and that we can put a Smile on your face 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
Lisa was exceptional at giving us the support we needed to get up and running smoothly. We got several different queries sorted out instantly in the same ticket and she went above and beyond to ensure we were 100% happy before the chat ended. 100/100.
Thanks so much for taking the time to leave us a review AND for the kind words about Lisa! So glad she was able to assist you and that you found her to be as amazing as we think she is too 💖 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
Customer service, especially Nicole, is a huge help and very responsive. Thank you!
Thanks for taking the time to leave us a stellar review and the kind words about Nicole! She's a rockstar and we're so glad she was able to help you so much 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
I didn't want to upgrade my plan but needed to change a feature so Joana offered me a free month on the upgraded plan to help with my needs. Great customer service!
Hey there! Thanks so much for taking the time to leave us a review. We were so very happy to hear that Joana was able to get you set up with a trial month of a plan that fit your needs 🙂 We'll be if you need anything while playing around with the new features! Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 14, 2023
Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time. I would like to deal with her again in the future. She was that helpful and responsive. Thanks, Ray
We appreciate you taking the time to leave us a review and that you found Lynn to be so helpful! She is an absolute rockstar and I know she will be so happy to read this 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 13, 2023
lynn was such a pleasure to work with. super responsive and quick to help fix our issue. 5 stars!!
Thanks so much for your kind words about Lynn and for taking the time to leave a review! We're so glad to hear that she was able to resolve your issue quickly 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 13, 2023
I've been a paid customer for several months, and I am facing a bug where a customer keeps referring themselves and generating discount coupons. The backend shows that their coupon was blocked but in reality it isn't. I brought the issue to the support team and they simply replied "you can block the customer" and they didn't provide me with any answer in regard to why it was happening in the first place. No accountability in the loss of revenue that we faced. Unsubscribing and uninstalling this app right away.
Nov. 11, 2023
Very helpful customer service and app seems to be working well!
Thanks so much for leaving a review! It means a lot to us. We are here to help if you need anything else :)
Nov. 11, 2023
Love this app. For a long time, we went without a reward program because, in our search for a rewards partner, all the options were either too expensive or too complicated. Smile is neither, not only is it easy to set up the the user interface is so intuitive that it makes using the app a breeze. The cost is definitely in line with what we would expect to pay for such a great app. Oh and support, phenomenal. I didn't need them for setup and configuration because things just worked. I only had to reach out to them for a workflow question to which they replied super fast. Highly recommend this app.
We appreciate your kind words! Thank you for leaving a review. We are so glad you found Smile easy to set up and that our support was so helpful. don't hesitate to reach back out if there is anything else we can do for you!
Nov. 11, 2023
This app is 5 stars. I received help and support instantly with all my queries being answered concisely and promptly. I feel that if I ever need help, support is always just a click away. Smile has a great support team. And as for the app, is has everything I need to help grow my business. The app interface is easy to use and well designed, and the features it offers are vast and effective in helping to grow your business. Great app. 100% recommend
Thanks so much for taking the time to leave a review-- and for your kind words! We are so happy to hear Smile is helping grow your business.
Nov. 10, 2023
Good service, happy with the free plan so far
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Joana - Smile Team ✨
Nov. 9, 2023
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Nov. 9, 2023
Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :) When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost. That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
Nov. 9, 2023
Great customer service. Quick and efficient. Very easy to use app and really engages our customers to get their points.
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Nov. 9, 2023
Smile is a lovely and nice app with lots of nice features and points which are all really good. Tip top lovely help from Jade, she's the best! =D
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team