Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,529
chart
#29
All reviews
Rating Breakdown
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Nov. 8, 2023
I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 8, 2023
We've been successfully using smile for a while and since we started focusing on rewarding our customers not only have sales increased but also the upsell
Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear about how Smile has benefitted your business 😊 Please let us know if there is anything else we can do to support you! Cheers, Smile Team✨
Nov. 8, 2023
Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 8, 2023
Limitation on POS filter.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 7, 2023
5 star customer service. Lisa was able to quickly answer my question and confirmed my suspicion. 3 stars because smile.io does not currently offer a way to exclude a collection from point redemption. The solution is clunky - create a collection that does not include those items. That works but is not ideal
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and value your thoughts and ideas 🙌 We'll be here if there is ever anything else we can help you with 😊 - Smile Team✨
Nov. 14, 2023
Exceptional customer service!
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Nov. 6, 2023
Fantastic app, great support and easy to use
It's so fantastic to hear that you think we're fantastic! Thanks for the kind words all around 😊 Yours in Loyalty, ✨ The Smile Support Team ✨
Nov. 6, 2023
Programme works very nicely, easy to use and administer. Support has been quite good which helps when you have a quick question.
Thanks for the review! It's so wonderful to hear that you've found Smile easy to use and our support to be helpful 🙂 We'll be here if you need anything else! ✨ The Smile Support Team ✨
Nov. 5, 2023
Pretty easy to set up. good information.
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 5, 2023
Great support!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 4, 2023
I'm thoroughly impressed with Smile's customer service. Their team went out of their way to accommodate our budget and needs. As a startup, this level of support is invaluable, and it's clear Smile genuinely cares about their customers' success. Highly recommended for their flexibility and outstanding service!
Thank you so much for the kind words and for taking the time to leave this review 🤩 We really appreciate it 💖 And we are delighted that you had a great experience with the team 😊 Please let us know if there is anything else we can do to support you! Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
Nov. 4, 2023
Wonderful customer service from Jade! Not only did she help me with my inquiry lighting fast, but she also offered our small cafe a discount to help get the program going! The program itself has also been spectacular and our customers love it.
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Jade 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨
Nov. 15, 2023
Effective when utilized effectively, excellent support.
Thank you so much for your kind words we really appreciate it. We've reached out via email to see how we can improve our service Best regards The Smile Team
Nov. 2, 2023
I love the customer support from Smile! It's the second time I've encountered an issue and Lisa helped me once again :)
Thank you so much for taking the time to leave this review & for your kind words 💛 It's always a pleasure assisting you! Lisa - Smile Team✨
Nov. 2, 2023
Great customer service and quick help
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Nov. 2, 2023
We have used this app from the beginning. It is very good. The customer service support is excellent. Jade helped me in particular and got several things solved with great patience. I do wish we could customize fonts in the emails and messaging so that it would look completely branded. I hear they are working on that.
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and we value your input 🙌 We'll be here if there is ever anything else we can help you with 😊 - Smile Team✨
Nov. 2, 2023
Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guaranteed!
Thanks so much for taking the time to write this review and for all your kind words 🤩 We're so glad to hear that your customers are loving Smile 🚀🌈 Don't hesitate to let us know if there is ever anything else we can help you with 💖 - Smile Team ✨
Nov. 2, 2023
This rewards system is so great! and the customer service is EXCELLENT! Shout out to Lynn! Cant recommend enough
Thanks for taking the time to leave us this review! We are so glad you are enjoying Smile 💖 P.S. We think Lynn is pretty excellent too 🤩 - Smile Team ✨
Nov. 2, 2023
Very great customer service from Nicole M. when I needed help setting up my program! I am enjoying Smile very much! KS - The Southern Decorista
Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with Nicole 🤩 Don't hesitate to reach out if you have any questions! We're always here when you need us 💖 - Smile Team ✨
Nov. 2, 2023
We have had the pleasure of being partnered with Smile for more than five years now and we can confidently say that they provide exceptional service to their customers. Their rewards program is easy-to-use with a beautiful interface that is constantly innovating, making it a top choice for anyone looking to implement a loyalty program. The team at Smile is always looking for ways to improve their offerings and provide the best possible experience for their clients. We highly recommend Smile to anyone who is looking for a reliable and user-friendly solution for their rewards program needs.
Thank you so much for the kind words and for taking the time to leave this review 🤩 We really appreciate it 💖 And we are delighted that you find Smile so reliable and user-friendly 😊 Please let us know if there is anything else we can do to support you! Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨