Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,529
chart
#29
All reviews
Rating Breakdown
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Nov. 1, 2023
Messaged for support at 6:30PM EST and within a few minutes Lisa answered my message and thoroughly explained the answer to my question! A+ for Lisa!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 1, 2023
GREAT, thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Nov. 1, 2023
Jade was incredibly helpful in getting me on the right track when I had some questions. The guidance and support made a world of difference. I'm grateful for Jade's assistance and expertise. Thank youuuuuuu
Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with Jade! Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
Nov. 1, 2023
Really easy to use, and support is always really helpful. Just had a BFCM Prep call with Mackenzie Crary, and she was absolutely amazing - some fantastic ideas, well done!
Thanks so much for taking the time to leave this review! We agree that Mackenzie is exceptional 🤩🤩🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨
Nov. 1, 2023
I have been loving Smile and found customers have become more incentivized to purchase for reward points. I recently had a call with Mackenzie from the Smile team to go over some BFCM strategies, and it made me love Smile even more! Great program, great people. Highly recommend!
Thanks for leaving a review! We agree that Mack is indeed excellent 💛💛💛 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Nov. 1, 2023
Thank you so much for taking the time to leave us a review, we really appreciate it. We've reached out via email to see how we can improve our service. Best regards The Smile Team
Nov. 1, 2023
Excellent client service from Jade.
Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with Jade 🤩 Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
Nov. 1, 2023
Helped with my questions super fast and easy! :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Nov. 1, 2023
Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Nov. 1, 2023
Great customer service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Oct. 31, 2023
Andreandana was so helpful and very prompt in her response time! 5 stars!
Thanks for taking the time to leave a review! We also think 🤩 Andreandana is super awesome 🤩 Don't hesitate to reach back out if there is anything else we can do for you!
Oct. 31, 2023
So far Smile.io is great! They have very thorough tutorials, customer service is top notch and I love the flexibility of the app. They even helped me develop a plan that works best for my in-person retail shop. Would highly recommend!
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛 Please reach out if we can help with anything else. Cheers The Smile Team 🤗
Oct. 31, 2023
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 31, 2023
Smile has been great to offer discounts to customers both online and in-store. We had a few minor setup issues and ideas we wanted to explore and received amazing support from the customer support team.
Thank you for your kind words! We are so happy we were able to overcome your setup issues and explore new ideas for your business together - Hannah & The Smile Team :)
Oct. 30, 2023
Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless. Thanks guys
Thank you for taking the time to leave your feedback - we are really happy to hear you had a smooth onboarding process!
Oct. 30, 2023
Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨
Oct. 30, 2023
Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨
Oct. 30, 2023
Useless unless you pay, you cant even edit your programs without paying. cancelled
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.
Oct. 29, 2023
Great customer service and great app
Thanks for the kind words! It puts a Smile on our team's faces to hear the word "great" in reference to our app and our customer service team 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
March 4, 2024
Early stages of using this app, but so far it seems really intuitive with great functionality. Customer service experience has also been amazing, especially with helping me to set up the referral program. Excited to use it further!
Thanks so much for taking the time to leave us a review! We're so glad to hear the positive feedback and we cannot wait to watch your business grow as you scale things up 🚀 We're here if you need anything else! Yours in Loyalty, ✨ The Smile Support Team ✨