Smile: Loyalty Program Rewards

Customer service has been exceptional, superb service, and from past months, lots of improvement have been seen. We just loved the overall constant changes and improving ui design.

I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn!

Mir wurde super geholfen und sie war mega nett und zuvorkommend

Mise en place facile, support réactif et clair !

Love this platform....super functional and love the VIP Tiers. Great Customer service too!

I would love to thank Angie, Shelby and Karen for all of their hard work in assisting me with an issue regarding smile rewards redemption. It is so refreshing to see the teamwork between associates to keep the ball rolling toward an efficient and timely solution. I have never been let down when asking questions- they always have an answer. Congratulations on such a stellar team. Sincerely, Meredith Pure Placid Store Manager

We used the Smile Rewards app for about 4 years and it does what it says. No complaining about that. In these 4 years we hade some steep price hikes releated to what each abo tier can do. Initially the free tier had no order limits. You got less possibilities, but you did not pay. Then the next tier was 29 Dollars if I remember right. Now it's 49 Dollars with a limit of 500 monthly orders and if you overstep by 1 order you aren't able to access your clients data anymore. The only way is to pay the next tier (199 Dollar, great scaling btw) or to wait the next month and hope the order quantity goes down again. We found a great alternative with less money and more features.

Hele snelle en fijne service!

If only all support teams were as pro-active and helpful as these guys! First class support with a smile... (.io). Wouldn't hesitate to recommend them to anyone.

I had an excellent experience with Shelby’s customer service through Smile.io! She was quick to respond and answered all of my questions, even when I asked the same thing more than once. Shelby’s knowledge of the platform was impressive, and I truly appreciated her patience and helpfulness. Great support all around!

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue. Jade was really great too!

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.

Great experience for now ! thanks !

Good experience with customer support, quick service from Lynn

Great customer service and easy to use!!

We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.

In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!

Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.