Smile: Loyalty Program Rewards

Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.

Very helpful! Responded expeditiously!

Very helpful! Lisa is always the best and very thorough with her advice and tips!

I have only just started using the app but so far I have had good feedback (have not announced my rewards program widely altough it is active on my site.) Customer service has been fast and very good so far. Really happy I went with Smile instead of a more expensive app, it has everything I need at this early stage.

It would be nice to have more option on nudges for customers to redeem points at checkout without having to upgrade plans.

Super Service und es wird tatsächlich von Kunden gerne genutzt! Die Einrichtung ist super easy!

Andrea has helping me with the app. love the features of the app so far.

Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.

Fast response to my issue.

Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.

Unacceptable Customer Service and Unfair Subscription Policy I am extremely disappointed with the customer service provided by this company. They offer only chat and email support, both of which take hours to receive a response—completely unacceptable for a paid service. What’s even more frustrating is their unfair subscription policy. I paid $50 for a monthly subscription, and after realizing the app didn’t meet my expectations, I canceled the subscription within an hour to avoid being charged for the next cycle. To my surprise, all the paid features were immediately revoked, and I was denied access to the app for the remaining 29 days—despite having already paid for the full month! To make matters worse, Shelby, who appears to be in customer service, seems completely uninterested in providing any real assistance. Why have someone in customer service if they are not willing to do their job? Her lack of concern and unwillingness to help only adds to the frustration of dealing with this company. This practice is unacceptable and misleading. I PAID FOR THE MONTH and should be entitled to use the service for the entire duration, regardless of when I choose to cancel. I expect a resolution to this issue immediately.

Rápida y excelente respuesta ante un inconveniente

Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things. It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that. Our customers are happily using their rewards!

Happy with Smile's customer service. They always come back to me quickly and offer a good solution.

Great customer service with prompt response! App has been easy to use so far!

Good customer service

Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.