Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,529
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Oct. 27, 2023
Very good support.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 27, 2023
Program is great! Top Notch customer service! They are quick to respond and even quicker with the solution!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 27, 2023
Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!
Thanks for leaving a review! We agree that Maggie and Angie are indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 27, 2023
I'm just starting with the app, and the customer service - even for customers on the free plan - is outstanding. Jade answered my multiple questions with clarity and understanding...and humor! I'm looking forward to testing out the app and seeing results, particularly with regards to a referral program. Keep up the great work!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 27, 2023
Thanks so much for taking the time to give us this review rating! We really appreciate it 🤩 Smile Team ✨
Oct. 27, 2023
The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!
Thanks so much for taking the time to leave us a review! We're so glad to hear you've found our YouTube channel useful and we'll make sure the proper members of our team have seen the other feedback you've provided as well as we're always looking for ways to improve our merchant's experience 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Oct. 27, 2023
The help team has been great in assisting us with all of our questions!
Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team
Oct. 27, 2023
Exceptional technical support provided. Lynn, in particular, was exceedingly kind and displayed proactive cooperation throughout our interaction. Thank you!
Thank you for your kind words 🙏 we will pass them on to Lynn 💛 , We think she is awesome too. 🤩 Cheers The Smile team 💛
Oct. 26, 2023
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Oct. 26, 2023
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Oct. 26, 2023
The app is great for loyalty points and rewards. It works great with our POS setup. Needs a few feature enhancements like being able to use multiples of a discount amount for the POS instead of having to create multiple redemption rules (like currently you can only do $3 off, $6 off, $9 off instead of just a single $3 off and then automatically showing the option for its multiples). Great app otherwise and has features like VIP tiers, being able to exclude certain customers, adjusting points etc.
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and value your thoughts and ideas 🙌 We'll be here if there is ever anything else we can help you with 😊 - Smile Team✨
Nov. 21, 2023
Smile.io has helped us establish our custom rewards program and grow our returning customer base. for the past several years. Our customers enjoy using this platform and have grown to know and trust our program. The support team is always helpful and quickly helps us resolve any issues. Would recommend to other companies and brands!
Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear about how Smile has benefitted your business 😊 Please let us know if there is anything else we can do to support you! Cheers, Smile Team✨
Oct. 26, 2023
Fantastic support
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Oct. 26, 2023
Lisa was amazing! Helped me instantly resolve my issue.
Thank you so much for taking the time to leave this review & for your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 26, 2023
Jade was a great help when I did have clue what was wrong with my point system.
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 26, 2023
Service client exceptionnel. Adorable, serviable, compétent, franchement je ne peux pas demander plus. Application au top et vraiment toute l'équipe est génial, un grand BRAVO !!!
Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 26, 2023
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
March 24, 2024
I am immensely grateful for the exceptional service provided by the Smile.io team. Their assistance in handling my requests for downloading and sending information from the points transactions on a weekly basis was truly remarkable. The promptness of Eza, Joana, Maggie, Lynn, Andreandana, and others in sending the points and ensuring the accuracy and completeness of the information was highly commendable.
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Oct. 25, 2023
Great app, easy to use for customers to redeem rewards and responsive customer service
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 25, 2023
David was so helpful and gave great recommendations to make my website and rewards program even better!
Thank you so much for your kind review we are delighted David could help you! 💛 Best regards The Smile Team