Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,528
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Oct. 18, 2023
Love the app. Mack was super awesome and helped me out with some things. Would highly reccommend it.
Thanks for taking the time to leave a review! We also think Mack is super awesome :) Don't hesitate to reach back out if there is anything else we can do for you.
Oct. 18, 2023
Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!
We are so glad you are enjoying Smile! Thanks for leaving a review, and for your kind words. Let us know if there is anything else we can do for you :)
Oct. 18, 2023
Very basic features for the price... Not worth the money in my opinion. The UI is easy to navigate for users but in terms of value as a merchant, the features are lacking. Point collection is simple for users but if you want to do anything to incentivize users to actually use their points, you'll need to upgrade to the $200/ month plan. With that being said, basically all of the useful features are on the $200/ month plan. If you have the budget, go for it, but to me, the value just isn't there with what you're getting compared to other apps in our tech stack. I wish we would have looked into alternative options before committing to Smile. Hard to switch at this point.
Thanks for taking the time to leave us feedback and help us make Smile better. We have reached out to you personally via email to help you with this.
Oct. 17, 2023
my rep was very helpful and sent a great video!
Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨
Oct. 17, 2023
knowledgeable and patient
Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with our support team! Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
Oct. 17, 2023
Fast and helpful.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Oct. 17, 2023
I am getting ready to launch our store & rewards program in a couple of days and I just wanted to make sure I was understanding the program before I train staff. Lisa was a huge help in answering my questions, and making sure I had my points set up to earn and redeem the way I intend them to be used. I was able to quickly get clarification regarding the reward menu that will be on my site. PLUS I love the memes Lisa sent in the chat...made me smile!!!
Thank you so much for taking the time to leave this review & for all your kind words 💛 I really appreciate it 🥰 Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you! Lisa - Smile Team✨
Oct. 17, 2023
Not able to manually translate.
Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and value your thoughts and ideas. We sent an email with additional information to see if we can help 🙏
Oct. 17, 2023
Fantastic service ..thank you jade and Smile!
We are so glad you had a great experience with Jade and our support team. Please reach out if we can help with anything else. Cheers David
Oct. 17, 2023
Excellent communication and support from David @ Smile
Thank you for your kind words. We think David is excellent too. Cheers The Smile team
Oct. 17, 2023
Efficient and helpful service from Smile team on inquiries had!
We are so grateful to have you as a merchant and really appreciate your kind review. Please reach out if we can help with anything else. Cheers The Smile Team
Oct. 16, 2023
a useful APP that can meet our needs, thank Lynn for helping us to solve the placement problem
Thank you for your kind words we will pass them on to Lynn, We think she is awesome too. Cheers The Smile team
Oct. 16, 2023
it's a great tool to boost your sales
Thank you for your review we are so happy you think so. feel free to reach out if you need any help Best regards The Smile team
Oct. 16, 2023
I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!
Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants. Cheers The Smile Team
Oct. 16, 2023
Support has been very helpful so far. Thank you!
Thank you so much for your kind review we are delighted we could help you. Best regards The Smile Team
Oct. 16, 2023
We have been using Smile for two years, and it's been great. Their support is incredible.
Thank you so very much for being a merchant with us these last 2 years! We also love to hear the word 'incredible' when it comes to our support team, so thank you for that as well 💖 Yours in loyalty, ✨ Smile Support Team ✨
Oct. 16, 2023
great support
Thanks so much for taking the time to leave us a review! Please do let us know if there's anything else we can be of assistance with 🤓 Yours in loyalty, ✨ Brandon & the Smile Support team ✨
Oct. 16, 2023
Great customer support, I've got detailed and great explanations to all my questions. Highly recommend.
It was a pleasure assisting you yesterday and thank you so much for taking the time to leave a review with such kind words. We'll be here if you need anything else at all! Yours in loyalty, ✨ Brandon & the Smile Support team ✨
Oct. 15, 2023
Lovely work!
Thank you so much for your kind review. We really appreciate it! 💖 Smile Team ✨
Aug. 28, 2024
Smile app is easy to work with, but if you do need help, their customer service team (thanks, Nicole!) is right there and ready to help you out. Special thanks to Lisa for the prompt answers to my questions (Aug 28, 2024)!
Thank you so much for your kind review. We really appreciate it! 💖 Smile Team ✨