Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,165
chart
#84
All reviews
Review RSS Feed
Oct. 9, 2024
Amazing customer service.
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
Oct. 9, 2024
Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn 🤩
Oct. 9, 2024
Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.
Thank you for this lovely review - we think Lisa is great too! :)
Oct. 9, 2024
We're just getting to the point where we are digging more heavily into the app, but we like what we see so far.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 9, 2024
Smile has been an amazing experience and tool for my business providing a rewards program.
Thank you for taking the time to leave a review! We really appreciate the 5-star rating! 💛
Oct. 9, 2024
After investigating nearly a dozen different loyalty programs, I settled on a couple to test out, based on stellar reviews. Both had similar features, but in terms of pricing and support, Smile was the clear winner. The team has gone out of its way to be helpful, which is a huge factor when you're running a small business that processes a lot of transactions.
We are so happy to be an app that you enjoy working with! We will always be here for any questions you have :)
Oct. 9, 2024
Thank you for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 8, 2024
andreandana was so helpful! She understood what I needed and helped me fix it! I truly enjoy using smile.io for our business.
Thanks for taking the time to leave a review. We are so happy to hear that you're enjoying Smile.io & that Andreandana was able to help! 😊 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 7, 2024
Jade was very helpful. I feel comfortable reaching out to her again should another question arise.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
April 21, 2025
Erin was a great help in assisting with a slight glitch we had with one of our reward flows. Super helpful step by step instructions made fixing it a breeze- thanks Erin!
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Aug. 5, 2025
Always great customer service! :)
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 3, 2024
Jade was great help and provided 5 star service in getting our program up and running!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 3, 2024
Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
March 10, 2026
Joana from Smile was very helpful. We are on the free plan, integrated with Shopify. However, we are using a 3rd party to bring in our ebay orders to Shopify and that pushed us above the free plan limit. Since these customers do not interact with our Shopify webstore and hence do not have the ability to sign up to the loyalty program, Joana kindly increased our free plan allowance to accommodate for these orders. Super helpful and very friendly.
Oct. 2, 2024
Thank you for taking the time to rate us 5-stars! 💖 Shelby - Smile Team ✨
Oct. 2, 2024
The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.
Thank you for leaving us a review, we appreciate it! 💖 Smile Team ✨
Oct. 1, 2024
Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.
Thanks for taking the time to rate us 5 stars! Smile Team✨
Sept. 28, 2024
They were very helpful in helping me set up my account and making all the necessary changes. I really like their customer service. Extremely helpful.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 27, 2024
Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more
Thanks for leaving a review! We agree that Lynn is indeed awesome 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨