Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,165
chart
#84
All reviews
Review RSS Feed
Sept. 27, 2024
Lori was super helpful with all my questions on the VIP programs.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 27, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 26, 2024
We had nothing but issues with 3 other Loyalty Programs, and are so happy to say that Smile is the only app that ticks every box we need (and what we believe is the absolute fundamental features of a loyalty app to engage customers during purchasing and checkout). Well done Smile! And a special shout out to Lisa for all her help during the onboarding and my endless questions and need for support. Thank you so much for all your help Lisa!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Oct. 28, 2025
Joana did great she give us a lot of input to optimise our smile program:) Today Erin helped us perfectly - the support is just very good.
Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Joana was able to help you optimize your program 💪 Lynn - Smile Team ✨
Sept. 26, 2024
Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Lynn - Smile Team✨
Sept. 26, 2024
fantastic service by the team. thank you, Lynn and Ezra!
Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩 Lynn - Smile Team ✨
Sept. 26, 2024
Lynn from customer support is very helpful and quick to react.
Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩 Lynn - Smile Team ✨
Nov. 7, 2024
Shelby answered my question quickly and accurately, and followed up to make sure that I understood the instructions
Thank you so much for taking the time to leave this lovely review 🙌 It was great chatting with you today 🤩 Lynn - Smile Team ✨
Sept. 25, 2024
Jonna is great. Solved my problem quickly. Great app Great Jonna
Thanks for taking the time to leave this lovely review! So glad Joana was quick to solve the issue. Please do not hesitate to get back to us with any questions🙂 Lynn - Smile Team✨
Sept. 25, 2024
Shelby (Live Chat Representative) promptly and efficiently guided our team to quickly resolve an issue that one of our customers had with a referral by showing us where to go in the app. Great job!
Thanks for taking the time to rate us 5 stars! So glad Shelby could help get you up and running. We really appreciate the review 🙂 Lynn - Smile Team✨
Oct. 10, 2024
resolved the query quickly and with clear instructions . the team are super helpful!
Thank you so much for leaving us a review! It means the world to us 😊 Lynn - Smile Team✨
Sept. 25, 2024
App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!! Also, the app does not retroactively add points for previous orders a person made before you installed the app.
Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.
Sept. 24, 2024
App is very user friendly and customer service assist in a timely fashion.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 23, 2024
Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 22, 2024
Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Sept. 20, 2024
Malísimo. Su servicio sí da puntos, pero la gente no puede usarlos. Y al abrir el caso con soporte, más de 24 horas y nadie es capaz de responder el chat. Más de 3 días y nadie responde por correo.
Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions.
Sept. 20, 2024
First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨
Sept. 19, 2024
Very happy with the support! They go above and beyond and are very responsive.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨
Sept. 18, 2024
The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service. Best, Mike Brown
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions, Smile Team ✨