Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,528
chart
#29
All reviews
Rating Breakdown
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Oct. 7, 2023
Bon service client! Très rapide même le weekend. Jade m'a donné un excellent service. Merci
Merci d'avoir laissé un avis ! On est d'accord que Jade est effectivement excellente 💖 N'hésitez pas à nous contacter si vous avez des questions. Nous sommes toujours là quand vous avez besoin de nous ! Smile Team ✨
Dec. 15, 2023
Excellent customer service. Helps resolve issues as they arise and provides lots of practical actions to take to improve program performance
Thanks for leaving a review! Let us know if there is anything we can do for you! 💖 Smile Team ✨
Oct. 6, 2023
We researched several Apps to add a Loyalty program for our retail and eCommerce customers a few months ago. It was easy to integrate with Shopify. We did run into a few issues with customers using points to pay, and although SMILE & Shopify will need to resolve the conflict, David offered us a manual work-around as a possible temporary solution. Although we decided this wasn't for us, his extra work was very much appreciated. And recently we had an issue with upgrading, and David once again offered us a solution that was helpful and demonstrated SMILE's desire to work with all types of vendors, small & big. I would highly recommend this App to anyone...............Lydia
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 6, 2023
Great product. Great support. Jade has been especially helpful!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Oct. 6, 2023
Thank you for the useful help of Daivd, appreciate it , will keep it use
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Oct. 6, 2023
Thank you so much for leaving a 5 star review, We are always here if you need us💖
Oct. 5, 2023
Smile is a great app for rewards! We recently upgraded our plan and had a minor issue that came up when switching over. Lisa from chat support was super quick to answer our questions and get everything going successfully. Highly recommend!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 5, 2023
I just got off a chat with Lisa and she was phenomenal! So friendly and HELPFUL! She solved all my problems! You're lucky to have her!
Oh my goodness! This made my day 😊 Thank you so much for your lovely, kind words and for taking the time to leave this review! I really appreciate it 💖 Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you! Lisa - Smile Team✨
Oct. 5, 2023
Good customer service. I was helped by Jade, she was quick and provided the information I needed!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 4, 2023
Lisa, was amazing and quick. She helped me with my situation within minutes and got us back on track. Highly recommend this app to others, their service is great!.
Thanks for leaving a review! We think Lisa is pretty excellent too :) Don't hesitate to reach back out if you have any questions. We're always here when you need us!
Oct. 4, 2023
Smile has changed the game for us. We have been a customer since 2021 and have not been disappointed since. Their online chat support is a breath of fresh air and is always super helpful. Lynn in particular went above and beyond for us and we greatly appreciate it. We look forward to many more years with Smile!
Thanks for leaving a review! We think Lynn is pretty excellent too :) We are happy that you have been enjoying Smile and our service over the years! Don't hesitate to reach back out if you have any questions. We're always here when you need us!
Oct. 4, 2023
Very complete and easy to use :)
Thank you so much for leaving a 5 star review, We are always here if you need us💖
Oct. 6, 2023
Update, Thank you to Smile for being flexible and working with small business. *Like many other small businesses here, we're looking for an alternative after the huge price hike. We're not using any of the features of the highest tier plan except the points.*
Thank you for taking the time to leave us your feedback. It is helpful for us to learn how we can improve for small businesses. I've reached out via email to see if we can help resolve this situation for you.
Oct. 4, 2023
Integrates with everything and works fantastic.
Thanks for leaving a review! We are glad that you find Smile fantastic :) Let us know if there is anything we can do for you!
Oct. 4, 2023
Quick and very thorough response! Thank you!
We appreciate your kind words and taking the time to leave a review. We are always here when you need us!
Oct. 4, 2023
Great app, great customer service (thanks Jade for helping me with a quick fix!).
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 4, 2023
Thank you so much for leaving a 5 star review, We are always here if you need us💖
Oct. 4, 2023
Customer service with the Smile team (especially Jade) is superb. They're able to answer all of our questions in a timely manner. App has been super easy to navigate as well. Keep it up Smile!
Thank you for taking the time to leave your kind review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Oct. 3, 2023
Wonderful team, easy to use and good value.
Thank you for your review, I'm delighted you found our app simple and our support staff friendly it makes our day to see feedback like this.
Oct. 3, 2023
This app is great it does everything we need. The support is fantastic. I sent a email and as soon as i was done sending i got a response. Nicole you rock
Thanks so much for taking the time to leave a review! It means a lot to us. You rock too! - Nicole