Smile: Loyalty & Rewards

Oct. 20, 2023

I have been using Smile: Loyalty & Rewards App for my Shopify store for a few months now and I have been very satisfied. My customers love earning points, and they love redeeming those points even more! Smile was easy to set up and when I needed help, the customer support team was quick to reply and super helpful. Currently, I am using the free app, but I will probably upgrade soon to take advantage of some additional features, such as integrations and customizable email messages.

Sept. 9, 2024

Lisa and Jade were super helpful and responsive. We had an issue that we were able to resolve with their help.

Oct. 20, 2023

Great App. David@ Smile helped to optimize the App with its great features.

Oct. 20, 2023

Oct. 20, 2023

Great App and super responsive Help Team that quickly address any question. I have been using this for a few years and find it the best Loyalty Program on the market. Very easy to navigate and set up. Great features for the customers.

Oct. 19, 2023

Such a great app and easy to use! Lisa helped us out with our loyalty structure questions and she was amazing! Great customer service and app options.

Oct. 19, 2023

We have just started using smile, but so far it has shown to be well designed app with a seamless onboarding flow. Will look forward to seeing how effective it is for our business.

Oct. 19, 2023

David was so helpful! I asked for the data& stat info and he found it right away :)

Oct. 19, 2023

Oct. 19, 2023

Oct. 19, 2023

Jade was super helpful! Fast, quick and the best way to create incentive with our clients! Our clients enjoy their points and their interest has been growing day by day! Highly suggested! Thank you Jade and to the Smile Team!

Oct. 19, 2023

So far so good! Easy to set up and integrate with Shopify and the live chat is excellent!

Jan. 17, 2024

EXCELLENT CUSTOMER SERVICE! I had an issue this morning and they responded very quickly. THANK YOU.

Oct. 19, 2023

I find this loyalty system hard to set up and the help on the chat was not that helpful/it took a long time for the team to come back but David jumped to the rescue and set up a call which we were really impressed with and his support was very helpful

Oct. 19, 2023

Oct. 18, 2023

Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.

Oct. 18, 2023

soooo good!!!!

Oct. 18, 2023

Easy to use.

Oct. 18, 2023

Customization options are great and pretty user friendly. It does require very specific sizes on logos and other branding images that weren't necessary generic sizing, but aside from that setup was really easy. Tech support has been responsive & very helpful. Only suggestions I would give for improvements are providing an option to help the text be more legible on the rewards panel instead of being able to see through to the background image, maybe a color block or opaque overlay that the text sits on to help it be legible on a busy background image? Providing point expiration at a more accessible price point would be lovely, and more integrations like with Constant Contact. Oh, it was also difficult at setup to determine if activating the ways to earn & redeem would make the whole panel & system active/visible to customers while it was still in development, so maybe some clarity in verbiage would help? Lastly, a ways to schedule changes in ways to earn would be amazing for promotions where you want to offer double points for short durations. Overall a great app that our customers are loving!!

Oct. 18, 2023

Great app, great team. Helps out with retention and helps customers feel valued.