Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,250
chart
#47
All reviews
Review RSS Feed
Sept. 6, 2024
Great rewards app and 5 star support too.
Thanks so much for taking the time to rate us 5 stars! π€© - Smile Team β¨
Sept. 5, 2024
Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend
Thank you so much for taking the time to leave this review! We really appreciate it π Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team β¨
Sept. 5, 2024
Good experienceοΌ Ezra is so professional to solve my problemοΌ
Thanks for taking the time to leave us a review! π
Sept. 5, 2024
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so π We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, β¨ The Smile Support Team β¨
Sept. 4, 2024
Thank you!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it π Yours in Loyalty, β¨ The Smile Support team β¨
Sept. 4, 2024
Great App and great support, thank you
Thank you so much for taking the time to leave this review and for all your kind words π It was a pleasure assisting you!
Sept. 5, 2024
Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!
We smiled reading this review! Thank you so much :)
Sept. 4, 2024
It seems ok, but you have to pay to edit ANYTHING pretty much. Its so disappointing trying to find a good loyalty program to use as a small woman owned business just starting out. I feel like there should be a company who caters to small start ups... we cant afford to pay $$$ to offer the BASICS to our customers... I want to love this app... but I cant just yet. The Free version is VERY VERY basic and you cant customize anything but the background color... :( dont yall remember what it was like to be a small a start up? Couldnt yall offer a slightly better cheaper version for someone like us?
We genuinely appreciate you taking the time to leave us feedback about our pricing. Someone from our team has reached out to discuss this further with you to see if there's anything we can do to help make Smile work for you! Yours in Loyalty, The Smile Support Team
Sept. 4, 2024
Great to work with, thank you
Thank you so much for taking the time to leave this review! We really appreciate it π Don't hesitate to reach out if you have any questions. Smile Team β¨
Sept. 4, 2024
Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion. I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.
Thanks so much for rating us 5/5 stars! We truly appreciate you taking the time to do this π Yours in Loyalty, β¨ Joana β¨
Sept. 4, 2024
Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.
Thank you for taking the time to leave a review and for all of the kind words! We're happy to hear that you're enjoying Smile.io π Shelby - Smile Team β¨
Sept. 3, 2024
Excellent support and fast response time
Thanks so much for taking the time to leave a review! We genuinely do appreciate it π Yours in Loyalty, β¨ The Smile Support team β¨
Jan. 23, 2026
Erin was absolutely amazing! She went above and beyond to help me solve my issues, patiently answered all my questions, and even did extra work to help test things out. And her explanations were clear and easy to follow. Truly a fantastic experience!
Thank you so much for your review! We also think Erin is amazing π
Sept. 3, 2024
Good platform easy to use for us and customers Customer service are very helpful especially Joana!
Thank you so much for taking the time to leave this review! We really appreciate it π
Sept. 2, 2024
Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it π Yours in Loyalty, β¨ The Smile Support team β¨
Sept. 2, 2024
Lynn has a superb work today. Thanks so much to her and Smile's team.
Thanks for taking the time to rate us 5 stars! We really appreciate it π
Aug. 30, 2024
Always have great success with online chat. Today Lisa helped me with a workaround to a problem that I was trying to solve. Thank you Lisa.
Thank you so much for taking the time to leave this review! We really appreciate it π Don't hesitate to reach out if you have any questions. Smile Team β¨
Aug. 30, 2024
Super helpful!
Thank you so much for taking the time to leave this review! We really appreciate it π Don't hesitate to reach out if you have any questions. Smile Team β¨
Aug. 29, 2024
I had contacted Smile support months ago, and I was disappointed that the Redeem Points functionality was not available in our checkout. They said they would provide my feedback to the development team. I just received an email out of the blue (from a person, which is even better) that the feature is now functional, and it's already active in our checkout. That is great customer support!
Thank you so much for providing us with your feedback and for this 5-star review! We really appreciate it. π Shelby - Smile Team β¨