Smile: Loyalty Program Rewards

Réponse rapide et pro. Parfait

very helpful replies

We absolutely love Smile! Since we installed it years ago, our customers use it and it's easy to use. Recently, Erin really helped us out too to improve the program - so I wanted to leave this review to thank her!

Erin was a great help with very clear instructions. I kept looking in my email however for a response. I did not realize it would come in the app as well. Maybe a good idea would be to send it to both! Thanks!

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Easy to use and super responsive and helpful customer service!

Amazing experience. I am blown away by the fantastic and helpful customer service and the ease of setting up the application. I am so excited to get this program going!

Excellent quick reply - thank you!

Andrea was quick to help and answer my questions regarding my account, and I appreciate her!

Fijne app. Doet wat je ervan verwacht. Goede klantenservice. Reageert snel en met duidelijke taal.

Ezra Alamsyah provided excellent technical support. He was able to solve an issue that we had been having with in a flow email for days in about 10 min. Thank you Ezra and the entire Smile.io team. :)

Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)

Karen was very helpful, patient and knowledgeable.

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally. The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!