Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,528
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
July 17, 2023
Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.
Thanks so much for taking the time to leave a review. I'm so glad that you found my video helpful :) I've reached out to you personally to see how we can improve your experience next time! -Nicole
July 17, 2023
The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)
We appreciate you taking the time to leave a review! We're so glad that our Klaviyo integration is helping add to your customer experience and that our support was quick and helpful. Don't hesitate to reach back out if there is anything else we can do for you :)
July 15, 2023
Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!
Thank you so much for taking the time to leave this review & for all your kind words! 💛
July 15, 2023
A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.
We appreciate you taking the time to leave a review! Thank you so much. we are glad you are enjoying Smile and found our support helpful. Let us know if there is anything else we can do for you :)
July 14, 2023
The app is pretty fine, easy enough to use and customize. We really liked it for a while. HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button. I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading. I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do. Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way. Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!
Thanks for taking the time to leave us a review. We are always looking for ways to improve Smile for merchants, and your feedback helps us do that. You are correct that we aren't able to verify the social actions before awarding points since Facebook, Twitter, and Instagram don't allow 3rd party apps like Smile to track user data. We understand that this isn't ideal and hope that these sites will allow us to track in the future. While it isn't possible to delay the points earning at the moment, we did add it as a feature request for our product team to look into. Our Product Team takes merchant requests seriously, and hopefully this is something we can come up with a better solution for. We reached out to you personally to see how else we can improve your experience with Smile. Let us know if you have any other questions or concerns. We are here to help!
July 14, 2023
Excellent support, I would recommend this app for every Shopify store. Thank you Jade you were awesome.
Thank you for taking the time to leave your kind review ❤️ - Jade & The Smile Team
July 14, 2023
The team is very helpful and quick to respond, thanks to Jade for helping answer all of our questions.
Thank you for taking the time to leave your kind review. It was wonderful assisting ❤️ - Jade & The Smile Team
July 13, 2023
Lisa was so helpful and attended to my questions perfectly about Smile plans and integrations. I am very grateful for all the solutions she provided. Thank you so much Smile Team!
Thank you so much for taking the time to leave this review & for all your kind words! 🤩 It was a pleasure chatting with you 💛 Lisa - Smile Team ✨
July 13, 2023
Amazing. Super useful app. No major complaints. User friendly and most of the features are free. Thank you.
Thanks so much for leaving a review. We really appreciate it! Don't hesitate to reach out if we can help you with anything else :)
July 12, 2023
LOVE THIS APP! The team are super quick to respond at any query's we have - a shout out to Hannah, she gave us AWESOME marketing advice to incorporate with our customers - she is incredible!
Thanks so much for leaving a review. We really appreciate it! We think Hannah is awesome too. Don't hesitate to reach out if we can help you with anything else :)
July 12, 2023
The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user
Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)
July 12, 2023
Let me commend Hannah for her remarkable professionalism and expertise. From the moment I reached out for help, she displayed genuine care and made me feel heard. Her attentiveness to my concerns and willingness to go above and beyond truly made a difference. I was met with a level of support that exceeded my expectations.
Thanks so much for leaving a review. We really appreciate it! We think Hannah is awesome too. Don't hesitate to reach out if we can help you with anything else :)
July 11, 2023
Lisa helped me quickly and answered my questions! Plus she messaged cute gif pictures in our conversation to say hey!
Thanks so much for taking the time to leave this kind review! It was a pleasure chatting with you 😊 Lisa - Smile Team ✨
July 11, 2023
Simple and effective. Easy to use. Instant and great support. Thoughtfully designed the product. No complications very straightforward to refer and earn.
Store
thedeconstruct
Using app
About 1 month
Thanks so much for taking the time to leave a review. We are so glad that you find Smile very easy to use, and enjoyed your experience with our support team! Let us know if there is anything else we can help you with 😊
July 11, 2023
Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers
Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team
July 10, 2023
I love this app so far! Very smooth interface and easily customizable. Not to mention their support answers within 5 minutes. Jade is great! Thanks Smile.io
Store
Crain of California
Using app
About 2 months
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team
July 10, 2023
instant support , they are very supportive other review i will place once i use there services , thank you for free plan
Store
Gyros Farm
Using app
11 months
Thanks so much for leaving a review. We really appreciate it! We are glad you enjoyed our support. Don't hesitate to reach out if we can help you with anything else :)
July 7, 2023
This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team
July 6, 2023
Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.
Thank you so much for your kind words we really appreciate it. Please feel free to reach out if there is anything we can help with. Cheers David
July 6, 2023
Great customer service! Had an issue with the app and it was solved quickly in a few minutes :) Recommend!
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team