Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,167
chart
#86
All reviews
Review RSS Feed
June 24, 2025
Great support when you have questions!!
Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
June 5, 2024
Great customer service
Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!
June 4, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 4, 2024
The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.
! We really appreciate the kind words 🙏 Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨
June 4, 2024
Ezra was very professional and kind. Follow up was amazing and helped me find a solution.
Thanks for taking the time to rate us 5 stars! So glad Ezra could help get you up and running. We really appreciate the review 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
June 4, 2024
Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 4, 2024
Great support ! Thank you !
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
May 31, 2024
j'adore l'application, elle est très simple et facile a utilisé et Lisa tous suite repondu a toute mes réponse. merci beaucoup
Merci beaucoup d'avoir pris le temps de laisser cet avis 💖 Ce fut un plaisir de vous aider ! Lisa - Smile Team✨
May 31, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 31, 2024
Cole from support really help me solve my issue
So pleased Cole could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 31, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 30, 2024
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
June 8, 2024
Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!
Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business. -Sarah
March 7, 2025
This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly! Also Lynn was very helpful and so quick about fixing something with our billing!
Thank you for taking the time to leave a review! I'm glad we could help!
May 29, 2024
Excellent app, have been using it for years and they always look after us well.
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
June 10, 2024
Andrea and the whole Smile team have all been amazing!
So pleased Lynn could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 29, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 29, 2024
set up is easy and the app is user friendly
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 29, 2024
Thank you so much for helping us in achieving the growth plan. thank you so much for making it happen
Thank you for the review and 5 star rating! We really appreciate it 💛
Sept. 9, 2024
I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue. She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives. Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.
Thank you so much for the kind words and for choosing Smile! 😃