Smile: Loyalty Program Rewards

Love the support! Fast, helpful, easy to understand and follow. Exactly as support should be. Lisa Gallagher was the Live Chat Rep and she was amazing. Fast, helpful, supportive. Everything you could ask for

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.

quick response and very helpful!

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)

great, easy to follow instructions for set up

UPDATE 01/02/2025: Definitely a must to have! Upgraded our 4 stars review to 5. Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.

Super helpful app to work with, and customer service is A+++ It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Really helpful customer serivce!

Really good and helpful customer service.

Very good customer service :)

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

We received a professional supported through Hannah. Nothing to complain.

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)

Big shoutout to Angie from customer support for always providing top-notch assistance. She's fast, thoughtful, and never steers us wrong, always delivering clear and helpful answers for all our questions and use cases. She's GREAT!

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!