Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,531
chart
#29
All reviews
Rating Breakdown
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June 23, 2023
Very easy to set up the account. this makes a lot of people want to come back to your store. I highly recommend them
Thank you so much for your kind review 💖 Please don't hesitate to reach out if we can help with anything else!
June 23, 2023
We've been with Smile for almost 5 years and love the platform. We recently discussed some changes we would like to make and their support team worked with us to make it possible. We can't wait to see how these changes help our growth, and we're excited to keep working with Smile!
Thank so much for taking the time to leave a review and for trusting us with your loyalty program for the last 5 years. We are so glad that you are enjoying our platform and we look forward to helping your business continue to grow for many years to come :)
Jan. 29, 2024
Smile Loyalty Rewards has wonderful customer service and we love partnering with them. We are very pleased with the app and support we receive. Thank you!
We were happy to help! Thanks so much for taking the time to leave a review. Don't hesitate to reach back out if there is anything else we can help you with!
June 21, 2023
I am excited to offer my loyal customers something nice! Setting up the app was easy and Angie from the support team answered all of my questions and concerns! Thank you so much for a seamless experience!
Thanks for taking the time to share! I'm so glad to hear you've had a good experience so far! - Angie and The Smile Team
June 21, 2023
Great support, efficient and very kind! They helped me with my issue right away and they were very kind on walking me through the steps.
We're so glad you enjoyed chatting with Support! It's awesome to hear about your experience so far, thanks for sharing! - Angie and The Smile Team
June 21, 2023
Quick and helpful support. Thank you! Would be nice to have automatic program translations depending on the user.
We are so glad you found our support helpful, and we appreciate your feedback regarding languages. Our team has reached out to you personally with a workaround so that you can show the panel in multiple languages. We've also let our Product Team know about your request. Let us know if there is anything else we can do for you!
June 20, 2023
We are still on the FREE version and not only is the app itself quality, but the support is fantastic! We are looking forward to joining as paid members as we grow, but even FREE this is great! Strongly recommend this app! A+
Thank you for taking the time to leave your kind review. I am so happy to hear that you are loving Smile ❤️ - Jade & The Smile Team
June 20, 2023
Rarely met a support so professional, welcoming and helping. A thousand thanks to Joana who showed exemplar professionalism and knowledge of the tools. She helped me resolve my issues, constantly asking about the problem resolution even when I did not answer. Great support. Put Joana head of Technical Support !
Thanks so much for taking the time to leave this kind review 😊 Joana - Smile Team ✨
June 20, 2023
I can’t believe all of the free features you get with this program! Like I feel like I’m robbing them. My customers love it and I love how prompt their support is. In a world where everyone has and needs a reward program im glad to have found this easy to use one
Thank you for taking the time to leave your kind review. It was wonderful assisting you today and I am so happy to hear that you are loving Smile ❤️ - Jade & The Smile Team
June 20, 2023
High quality set up. Fast and helpful support. Good resources available and smooth onboarding process.
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team
Sept. 20, 2023
The app itself is intuitive, user-friendly, and has played a pivotal role in enhancing our customer loyalty and engagement strategies. A special mention to Mackenzie, our main point of contact. She has been instrumental in ensuring that our integration went smoothly and our experience has been top-notch. Her knowledge, patience, and dedication have made all the difference. It's evident that she genuinely cares about our success, and her insights have been invaluable to our team.
We appreciate your kind words! Thanks so much for leaving a review. :)
June 16, 2023
Excellent, and the support is excellent. Everyone should have a review app if you have a shopify store, and I highly recommend this one!
We appreciate your kind words and are so glad you enjoyed our service. Thanks so much for leaving a review. :)
June 15, 2023
Super easy to use and very user-friendly. Was able to import customer data from previous app and setup notification emails within a day of use. Would recommend to all businesses.
Thank you for your review, we really appreciate it. We are so glad to hear you found the import process easy! - Hannah & The Smile Team :)
June 15, 2023
The customer service is excellent! Nicole and Andrea were super helpful in guiding me through the set up. They patiently answered all my questions!
We appreciate your kind words and are so glad you enjoyed our service. Thanks so much for leaving a review. Don't hesitate to reach back out if there is anything else we can do for you :)
June 15, 2023
Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!
Thanks for taking the time to leave us your feedback. It was great chatting with you and I'm glad we were able to help you today. I reached out to you personally and offered a solution to keeping your discount codes organized in Shopify, as well as a program review with one of Merchant Success Managers to help you increase your program engagement. Let us know if there is anything else we can do for you! Nicole
June 15, 2023
Nice app, quick results, easy to navigate, works, helpful team! Even the no-costs option is enough to start with.
We are super glad you've had such an all-round positive experience using Smile! Thank you for the kind words, we're here to support you achieve the best results 🙂 - Maria and the Smile Team 💛
June 15, 2023
I have a problem with transferring plan from Global to Local stores, the service is so smooth and I just need to follow the instruction, she so patient eventhough it's a long and confusing process. Thank you to Hannah the one who assist me :)
Thank you so much for your review Amy, glad to hear the service was smooth! It was a pleasure assisting you - Hannah & The Smile Team :)
June 14, 2023
Intuitive dashboard, easy integration with our Shopify store and fabulous support from the Smile team!
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today 💛 - Lisa & the Smile Team✨
June 14, 2023
Amazing customer support and easy to use admin. Lisa was a big help in guiding me through how to roll-out Referrals prior to Rewards. Panel options are there to do this gracefully!
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨
June 13, 2023
Extremely user friendly and customer service was friendly and helpful with my questions! My shop doesn’t require the paid plan at the moment, but the free plan has enough features for me to play around. Highly recommend!
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that we could help :)