Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,158
chart
#76
All reviews
Review RSS Feed
June 10, 2024
Great app! Setting up the account is so easy and user friendly! Customer service has been very helpful as well!
Thank you for your review. We are so pleased to hear that setting up your program was easy!
June 7, 2024
The customer service is great with this app! Lisa was a big help, and super friendly and responsive.
Thank you for your review, we are so glad Lisa was friendly and helpful :)
June 7, 2024
Excellent service! 10/10
We are so glad you found our service 10/10! Don't hesitate to get in touch if you have any loyalty questions :)
June 7, 2024
thorough and quick! shelby was great!
Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)
June 7, 2024
It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!
We are really happy to hear you're having a great experience with both the app and customer support. We look forward to watching your program thrive! :)
June 7, 2024
Service client super réactif et efficace !
Thank you for your lovely review!!!
May 9, 2025
Over the past year, Andreandana and the rest of the Smile support team have been really great, helping us to draw monthly reports manually that weren't available to download for the app for months - following up with us every month with new downloadable reports. Then, this month, all of a sudden, I got a message from her notifying me that those reports were now included as standard as part of the app! Amazing stuff! It's really great to see an app that listens to customer feedback to improve their service! Thanks for all the support!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 6, 2024
Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! Smile Team ✨
June 6, 2024
This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.
Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
June 6, 2024
Absolutely awesome service
💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.
July 14, 2025
Fantastic app and easy to use. The back up support is great too which is good because I am not a coder.
Thank you so much for sharing, we are happy that we were able to help! 💖
June 5, 2024
Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩 Please don't hesitate to reach out if we can help with anything else. Cheers! - Smile Team ✨
June 5, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 5, 2024
The client service was perfect. Thank you Joana for everything , your help and your prompt replies !
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Joana- Smile Team✨
June 5, 2024
Top app, works perfectly x
Thanks so much for leaving us a 5 star review :) Yours in Loyalty, ✨ The Smile Support Team ✨
June 24, 2025
Great support when you have questions!!
Thanks for dropping in to leave a review! Glad you were able to get the help you needed 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
June 5, 2024
türkçe dil seçeneği olmaması çok kötü üstelik türkiyedeki birçok marka kullanıyor yazmışlar en azından kendi çevirimizi ekleyebilmemiz iyi olurdu
Thank you for taking the time to leave us your feedback. We value your opinion and reached out to you personally via email to discuss options with you further.
June 5, 2024
Great customer service
Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help!
June 4, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 4, 2024
The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.
! We really appreciate the kind words 🙏 Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨