Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,531
chart
#29
All reviews
Rating Breakdown
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June 14, 2023
Intuitive dashboard, easy integration with our Shopify store and fabulous support from the Smile team!
Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 It was a pleasure chatting with you today 💛 - Lisa & the Smile Team✨
June 14, 2023
Amazing customer support and easy to use admin. Lisa was a big help in guiding me through how to roll-out Referrals prior to Rewards. Panel options are there to do this gracefully!
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨
June 13, 2023
Extremely user friendly and customer service was friendly and helpful with my questions! My shop doesn’t require the paid plan at the moment, but the free plan has enough features for me to play around. Highly recommend!
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that we could help :)
June 12, 2023
I downloaded Smile some time ago and have found it a very user friendly tool. It also has really helpful customer service.
Thanks so much for taking the time to leave a review! We really appreciate it and are so glad that its been user friendly for you :)
June 10, 2023
GREAT APP! Well done for providing this useful tool for an addition to the stores. super cool product
Thank you so much for your kind words we really appreciate it. Please feel free to reach out if we can help you with anything.
June 9, 2023
Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.
Thanks for taking the time to leave your feedback. We are so glad that you have enjoyed our service, and have reached out to your personally with a nontechnical solution for how to add minimum order values on your POS system.
June 9, 2023
Its user friendly and our customers seem to love it. The support is also really great. Jade helped me today and it was a quick lesson for me, easy to do :)
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team
June 8, 2023
I am still very new to the app, but the service I have received from the entire Smile team (specifically Lisa, David, and Nicole) has been beyond great. They have been very responsive and linked me to very informative docs and resources to help me build a strategy and configure my program. Loyalty program coming soon!
Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing helping you get all set up 🤩 The Smile Team💛
June 8, 2023
www.promoviniles.com - Panama We love Smile. We start using the Free Plan, them the Starter Plan and now the Growth. Now we have the VIP Program included. I love that they have adapted to a more accessible pricing structure. My customer love receive points and I love to have loyal customer. This type of program sets me apart from my competitors. PS.: Sorry for my English!
We love to see you growing with Smile! Thanks so much for taking the time to leave a review. It means so much to us, and we can't wait to see how Smile helps you grow even more. - The Smile Team 💛
June 8, 2023
Probably one of the most easy to use, smooth running, self sustaining app we have right now. Their customer service is a dream to work with-especially Jade, they are seriously a dream and so efficient.
Thank you for taking the time to leave your kind review. It was wonderful assisting you today and wish you much success with Smile! ❤️ - Jade & The Smile Team
June 7, 2023
This app has been working well for us. Today we discovered an unintended consequence of dealers that already purchase from us online with a discount code being able to accumulate and redeem points. I reached out for guidance on this and was met with an almost instantaneous solution. Great support!
Thank you so much for sharing! We appreciate you taking the time to leave a review and wish you much success! ✨ - the Smile Team 💛
June 7, 2023
Easy setup and very helpful staff. Always quick and accurate responses to any questions that come up.
Thank you for taking the time to leave your kind review. It was wonderful assisting you today ❤️ - Jade & The Smile Team
June 6, 2023
Great and fast support. Helpful with the customization and other technical requests. The only thing that I would like to see is more types of translation options.
Thank you for taking the time to leave your kind review and sharing your feedback. It was a pleasure chatting with you today ❤️ - Jade & The Smile Team <3
April 25, 2024
Smile has been a great asset in offering something a little extra for our customers. And the customer service is great! I had a question recently about combing Smile codes with other Shopify discounts, and Brandon helped me out immediately!
Thank you for taking the time to leave your kind review. It was a pleasure chatting with you today ❤️ - Jade & The Smile Team <3
June 6, 2023
It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.
Thank you so much for taking the time to leave this review! -The Smile Team 💛
June 5, 2023
I just finished chatting with Nicole and I cannot begin to tell you how easy this set up was. Her instructions were seamless. She sent me video’s to show me where to navigate to what I needed to fix. I learn visually way better so this was huge for me. I cannot believe it was this simple! Thank you again Nicole!
It was so great chatting with you today. I'm so glad that we could help and that starting up Smile has been seamless. Thanks so much for leaving a review! We really appreciate it :) - Nicole
June 5, 2023
Great app, it has everything one needs to reward customers and generate more sales. Exceptional customer service. I was having difficulty understanding something and I got a response within minutes! I was able to ask all the questions I had to make the best of the App. Highly recommend :)
Thank you for taking the time to leave a review. It was a pleasure assisting you today❤️ - Jade & The Smile Team <3
June 5, 2023
I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.
Hi there! Our team has reached out get this resolved for you but we haven't seen a reply back yet. If you aren't getting our responses, please send an email to [email protected]. We'd like to get this resolved for you today if possible. Thanks. 💛
June 5, 2023
Très simple, et très efficace. Seulement 4 étoiles car l’application n’est pas traduite en français
Merci beaucoup d'avoir laissé un avis. Nous sommes ravis que vous appréciez Smile! Nous offrons en fait une traduction française de l'application. Nous vous avons contacté personnellement pour vous montrer comment vous pouvez changer la langue de votre programme en français. Faites-nous savoir s'il y a autre chose avec quoi nous pouvons vous aider.
June 2, 2023
So far so good. I had a quick question when I added the app to my Shopify account, and Lisa was quick to answer and offer encouragement. I'm hoping to have enough sales to upgrade one day.
Thank you so much for taking the time to leave this review! We appreciate it so much & we look forward to continuing to impress 🤩 - Lisa & the Smile Team💛