Smile: Loyalty & Rewards

June 2, 2023

Knew the answers quickly. Would appreciate the feature of being able to allow customers to apply points to shipping without buying a coupon.

June 2, 2023

David and the team at Smile have been great, anything we ever needed they are standing by to assist. Support solves inquiries usually same day and if it is going to be longer they are up front about it. The biggest thing is you can see they really value our growth, Smile is continuously willing to support us in our endeavors and ensures that they are continuing to provide valuable services and upgrades.

June 1, 2023

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

June 1, 2023

Jade was fabulous and helped me with all my questions. It was a great experience, thank you so much.

June 1, 2023

App is really amazing and support team is the best. easy implementation, increase in conversions. Kudos!! Special thanks to maria in support team!!

May 31, 2023

Cannot speak highly enough of the customer service. They are always quick to reply and super helpful. Great app too.

May 31, 2023

Support was very helpful and knowledgeable. And all of us shopify customers know how BAD the actual shopify support is. Wow is all I can say about shopify support.... These people at Smile know what they are talking about though!! Recommended

May 30, 2023

We have had a good experience with it so far, and the customer service is quick and helpful! Just one small glitch with getting every rewards member their sign up points when using the new customer account in Shopify. Other than that it works great.

May 30, 2023

Love the app and their support is super fast. Every time I have a question, they reply on the same day or the day after. It's amazing!

May 30, 2023

Fresh UI experience. Easy to set-up and customize to meet store needs. The support team is very kind and quick to respond as well!

May 30, 2023

Very helpful and simple to use. The team does a great job communicating. The app is really easy to implement. It also looks clean and fresh.

Aug. 1, 2023

I love the app, it's just the entry level price is too expensive for small businesses. They need to drop the starter price. I would have moved from Free to Starter over a year ago if they had a promotion or something. Currently keeping an eye out for cheaper paid options or seeing if they address the price issue. EDIT: Smile have addressed my issues. I am very happy with the dedication they showed in coming up with a great solution for my business.

May 25, 2023

Not being a particularly technical person I cant tell you how brilliant the customer support has been for the app, in particular Tess, Marie and Joana who all went out of their way to help me. I feel this integrated app will be a real bonus to growing my customer base and keep customers returning .

May 25, 2023

Great customer service from the team and Ezra! Replies are prompt and friendly, the app itself is easy to use. It is easy to connect and chat with the team and they are super helpful. Really appreciate you taking the time to understand the requirement and helping me out. Good luck guys

Sept. 7, 2023

Smile is a remarkable Shopify app that offers loyalty points to customers, and my experience with it has been nothing short of outstanding. The app seamlessly integrates with my online store, and its customer service is exceptional. What sets Smile apart is its incredible customer service. The team behind Smile is friendly, patient, and always ready to help. Even with small, seemingly obvious questions, they respond in the most friendly and helpful manner. Thank you! Especially helpful has been Joana - who went above and beyond when helping me with a pesky problem that I just couldn't figure out. Smile is amazing!

Sept. 26, 2023

I had a fantastic customer support experience with Smile! They were incredibly responsive and promptly addressed my questions. We've used Smile for a few years now and it's been a valuable platform to help build and reward customer loyalty. Highly recommend.

May 23, 2023

Great customer service from Andrea. Very timely in responses which we value, and went above and beyond to address the questions asked. The app itself is user friendly and we are looking forward to extending the integrations we currently use to provide more value for our end customers. Good job guys..

May 23, 2023

Excellent app and super helpful and kind customer support. Maria was quick and profesional with problem I had!

May 23, 2023

Great program and easy to use. Integrations are working well and support is super quick and helpful! Lovely to finally have a proper loyalty program in our shop.

May 23, 2023

I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition. On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.