Smile: Loyalty Program Rewards

Always great customer service! :)

Jade was great help and provided 5 star service in getting our program up and running!

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

Joana from Smile was very helpful. We are on the free plan, integrated with Shopify. However, we are using a 3rd party to bring in our ebay orders to Shopify and that pushed us above the free plan limit. Since these customers do not interact with our Shopify webstore and hence do not have the ability to sign up to the loyalty program, Joana kindly increased our free plan allowance to accommodate for these orders. Super helpful and very friendly.

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.

Lynn P was great to work with. Follwed up immediatly and was eager to help resolve my issue.

They were very helpful in helping me set up my account and making all the necessary changes. I really like their customer service. Extremely helpful.

Lynn P from the Billing/Technical support team was exceptional. Great service and prompt replies. She is so awesome and really deserves a raise. Pay her more

Lori was super helpful with all my questions on the VIP programs.

Great app with lots of features. The support team is great, we made a mistake leaving the rewards program on during migration and had to remove all the points from the old customer orders. In just a few minutes they sent a csv file to zero everyone out. Excellent support!

fantastic service by the team. thank you, Lynn and Ezra!

Lynn from customer support is very helpful and quick to react.

Shelby answered my question quickly and accurately, and followed up to make sure that I understood the instructions

Jonna is great. Solved my problem quickly. Great app Great Jonna

Shelby (Live Chat Representative) promptly and efficiently guided our team to quickly resolve an issue that one of our customers had with a referral by showing us where to go in the app. Great job!

resolved the query quickly and with clear instructions . the team are super helpful!

App does not support post-purchase upsell points, they do not count towards the total automatically and need to be added manually to every order, what a joke!! Also, the app does not retroactively add points for previous orders a person made before you installed the app.

App is very user friendly and customer service assist in a timely fashion.