All reviews

Rating Breakdown

  • 5
    88% (5,755 ratings)
  • 4
    8% (516 ratings)
  • 3
    2% (122 ratings)
  • 2
    1% (45 ratings)
  • 1
    1% (94 ratings)
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5 / 5 Share

April 11, 2023

So excited to get this loyalty program working for us! Jade was awesome and made the set up quick and easy to understand.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words, it was an absolute pleasure assisting you today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 11, 2023

So far so good. Easy to install (bear in mind there's a 15-minute delay before your changes appear on Shopify store), customer service was prompt and helpful.

Using app

About 2 hours

Total reviews

6

Average rating

4.3

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it. Don't hesitate to reach out if there is anything else we can help you with 💛 Joana

1 / 5 Share

April 11, 2023

Its a brilliant app, been using this loyalty app for 3 years.. However after this update they made, they removed alot of settings and features from the free plan. Now i can't change and edit my settings, i literally have to fork out 50 usd just to change a few settings. What a bunch of greedy devs.

Store

LeMed

Using app

About 3 years

Total reviews

6

Average rating

3.7

Developer Reply

Thank you for your candid review! We really value and appreciate this honest feedback. We've sent an email your way with some additional information.

5 / 5 Share

Feb. 1, 2024

J'ai eu un très bon service à la clientèle en quelques minutes, ma demande n'était pas possible pour le moment mais elle a été ajouté dans la liste des prochaines requetes pour l'application.

Using app

Over 3 years

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team ✨

5 / 5 Share

April 7, 2023

The app is easy to set up, easy to use, does exactly what we want, and has outstanding customer support!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out :) - The Smile Team 🙂

5 / 5 Share

April 7, 2023

Smile has been pretty seamless to set up and when I experienced a little issue, the customer service was outstanding. Joana went out of her way to step me through a solution and then fixed another problem on my site without me needing to log a separate case with Shopify or my Theme developer. I'm early into my journey using Smile but, so far, I'm really impressed by its service. Happy to recommend Smile!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review - it's much appreciated! 🤩 -Joana & Smile

5 / 5 Share

April 7, 2023

app's crazy. We are soon gonna implement the 600€/month plan in our marketing ecosystem, definitely and investment, but surely with postive roi at the end of the month.

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us this lovely review! It's very appreciated 💖

5 / 5 Share

April 6, 2023

Fast and professional help, got support in just a short while and they answered me even if i was AFK. Afterwards when i came back i got the support i needed. 5 Stars from Finland!

Store

Tjosken

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much 🤩 Smile Team ✨

5 / 5 Share

April 6, 2023

Great app and really builds customer loyalty. We see the points getting used daily so people are coming back often! Also Customer support Member Jade is very helpful! If the rest of the team is like Jade, you're in good hands! Thanks

Using app

Over 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your kind words, it was an absolute pleasure assisting you today. We are also happy to hear that Smile has been helping your store :) ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 6, 2023

amazing service! thanks for creating such a fantastic app! Your features have really helped me, and your customer service is top-notch. Keep up the great work!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 4, 2023

Great app, looks like i can apply rewards for my customers and works really well, customer support for this app was really helpful as well. highly recommend

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Smile Team ✨

5 / 5 Share

April 4, 2023

Nous recommandons cette application car elle est facilement paramétrable et à mettre en place. Nous espérons que nos clients seront tout autant satisfaits.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Nous sommes très heureux que vous soyez satisfait, et espérons que vos clients le seront aussi! Merci beaucoup pour vos aimables paroles 💛 - L’équipe Smile 🙂

5 / 5 Share

April 3, 2023

Smile is such a wonderful App and the customer service is really great. Jade was pleasant and really helped me!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

April 1, 2023

OMG! Incredible service and the application is great, one of those applications that really works excellently with its free plan for businesses that are just starting! I hope to grow and get the next plan. Thanks for having it built.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

WOW! Thanks so much for this incredible review 🙌 We are extremely pleased to see all the ways Smile supports your business and we are so excited to see your store continue to grow with Smile! ✨

5 / 5 Share

April 1, 2023

This app is really good. If you want to increase trust with your customers, then it's a no-brainer to install it!

Using app

24 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Smile Team ✨

5 / 5 Share

March 31, 2023

We needed help with accessing rewards and understanding how the program works, and Lisa was so helpful and quick with her answers!

Using app

3 months

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave this lovely review! It was great chatting with you yesterday✨ - Lisa & the Smile Team💛

5 / 5 Share

March 30, 2023

I needed assistance updating an offer for our store and Jade was incredibly fast and helpful in doing so!

Using app

Almost 5 years

Total reviews

6

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

This is very helpful in customers spending more within my store. I love that there's a free version of the app. This helps small businesses like mine to survive in today's economy!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. I am glad Smile is able to help your business ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

Thank you very much Jade for your top-level support. You really helped me understand this plugin and went all the way out to explain.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure helping today. I am glad I was able to offer assistance ❤️ - Jade & The Smile Team <3

5 / 5 Share

March 30, 2023

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Using app

25 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! :) - The Smile Team <3