Smile: Loyalty & Rewards

March 29, 2023

Love Smile! Such an awesome app that rewards my customers without me having to do a thing. Great for customer retention! Had an issue recently with my launcher not showing points and continuously needing my customers to log in. I got in touch with the Smile team and the issue was fixed within minutes. Even got a compliment on my products which was nice! Would highly recommend this app to anyone looking for a rewards system for their website!

March 29, 2023

The customer service team provided an immediate and accurate resolution to my concern and inquiries. Thank you!

March 28, 2023

Just launched Smile today and needed help to change something. Customer service was excellent and cleared up my problem instantly! Thanks!

March 28, 2023

Quick responses from customer service always! The answers are always helpful, clear and to the point.

March 28, 2023

Had the best help experience with Nicole today! I needed help connecting Smile with Omnisend and she was right there for every step of the way! Really appreciate your support today, Nicole. It's such a relief when you're struggling with something, to get immediate help. Keep at it, Nicole!

March 28, 2023

Awesome help from the Help Center people. A little limited on the Starter Plan (paid), but ok for basic needs.

March 25, 2023

Great initial experience, very helpful customer service team. Would recommend and can see the value in the platform already

March 24, 2023

Lisa was very helpful and friendly. She was so patient with me and answered everything I needed. Highly recommend adding Smile.io to your Shopify.

March 24, 2023

Although it does take a while for you to get a hold of someone to talk to, the agent i was scheduled with, Nicole, was great! I wanted to try out smile in our developer store before we commit and the process was super easy and quick. Nicole was responsive and got me all set up in 5 minutes. I do love that we can try out all the features of smile before committing, will definitely help deciding what plan we want to go with.

March 24, 2023

Wonderful support from Maria! She helped us to fix our problem very quickly. By the way, great app to deal with your loyalty program.

March 23, 2023

Great fast assistance by Nicole. She answered all of my questions right away and went above and beyond to help me. Love this app!

March 23, 2023

Great service from Hannah & Nicole. I'm not 100% thrilled with the platform but the customer service is top notch :)

March 23, 2023

Hannah was wonderful. So super friendly and very efficient. She solved my problem and helped me to get set up for success. Very happy with Smile.

March 18, 2023

Smile works great and is easy to use for both customers on the front end and for staff managing it in the back end. Set up is pretty much set and forget but support are fast and helpful when needed.

March 17, 2023

It was phenomenal, love how fast and friendly Lisa was. It was very refreshing and I am grateful for her quick help.

March 17, 2023

Great app, and good customer service. Our customers love the reward system and smile makes it easy. I was disappointed that they don't have a free plan anymore and find the app still pricey but Smile is good at what they do and it does provide a good value for our customers. The Smile team was helpful too with our concerns! Thank you :)

March 16, 2023

Great customer service and great articles to help with set up! Lisa was super fab and very friendly and easy to chat with!

March 15, 2023

Great customer support, great platform, and a great amount of customizability. I would definitely recommend Smile. Also they use gifs in their chats...so that's a win too. Support is always so much better with gifs.

March 15, 2023

Super easy to use, Lisa in customer service is great. Highly recommend for businesses of any size! Smile is Awesome

March 15, 2023

great app so far! customer service is always on point. alternative if you dont want to spend so much on loyalty lion.