Smile: Loyalty Program Rewards

Quick and helpful support. I had the pleasure of talking to Hannah!

Great app and excellent customer service.

Great app and support. A special mention to Ezra & Lyn as well who have been extremely helpful when we've had any issues.

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

Very easy to use. Thank you for this App!

Great app, great customer service

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Lynn got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. I solved the problem quickly according to her guidance. I like her professionalism.

Love the support! Fast, helpful, easy to understand and follow. Exactly as support should be. Lisa Gallagher was the Live Chat Rep and she was amazing. Fast, helpful, supportive. Everything you could ask for

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.

quick response and very helpful!

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

I had an issue and they were quick to respond to my chat and fix it!

Love this app and the customer service is wonderful! Andreandana is very helpful and informative. Highly recommend :)

great, easy to follow instructions for set up

UPDATE 01/02/2025: Definitely a must to have! Upgraded our 4 stars review to 5. Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.