Smile: Loyalty Program Rewards
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We've been using Smile for a few years and we really like the features and design. Above all, the customer service from Andrea and Hannah have been amazing. I needed some help adjusting something in the admin and Andrea was able to help right away. The Smile team is always helpful and they do their best to solve any issues that we might have. Great job, guys!
We are so glad you're loving the features & the service - we hope to continue to help you for many years to come :) -Hannah & Andrea
Great app with great customer support, especially Cole!
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
It's very intuitive to use. Seamless experience. Their customer service is excellent too!
Thank you for taking the time leave a review! We're glad to hear that you've found it easy to use 🤩 - Angie and the Smile Team ✨
Working with Joana has been a great experience. She has a very understanding disposition and she was able to solve my concerns.
Thank you so much for taking the time to leave a review! We really appreciate it 💖 Angie and the Smile Team ✨
App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!
Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards. Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can! Yours in Loyalty, ✨ The Smile Support Team ✨
perfect support from Lynn, hope i can fully use the plan
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
I just downloaded the app and I couldn't find the dashboard. I opened a chat with support and Lynn was amazing. The agent was so patient, kind, and knowledgeable. I will definitely suggest this app to others.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Shelby was very responsive and detailed in her support of my second chat request. Very professional and answered my questions exactly. Thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Customer service is prompt, professional, and they help from a growing company perspective. 2025/3/24 Update: I asked Andreandana about the VIP level and got a perfect answer!
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
I run the Smile app on both my boutique and nail stores. It's a great loyalty program to have to build a solid returning customer base! Andreandana and Brandon were super helpful when I had to pause my one store for a while and relaunch the Smile app.
Thank you for your review! We are so glad Andreandana and Brandon were able to help you 💛💛💛
Great app and best support team, Mack was good from supprt team
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
The app is relatively easy to navigate and the chat support was very helpful.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨
Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.
Thanks so much for taking the time to leave a review! - Smile Team ✨
I really appreciate that the app integrates so well with Klaviyo and Shop for Karma. Very cool.
Thank you so much for taking the time to leave this review and rate us 5 stars 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Very attentive and fast to our request.
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.
Thank you so much for taking the time to leave this stellar review and for all your kind words 💖 I'm so glad to hear Smile is exceeding your expectations 🤩 It was a pleasure assisting you! Lisa - Smile Team✨
Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
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