All reviews

Rating Breakdown

  • 5
    91% (3,780 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 4, 2024

We at Love Light Minnesota have thoroughly enjoyed the added features we have received in our store through Smile. We have already had customers enquire about the rewards. We appreciate you Smile!

Using app

About 1 month

Total reviews

13

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Jade & ✨ The Smile Support Team ✨

5 / 5 Share

April 4, 2024

Amazing customer support that I received in the last few days from Joana and Brandon. Super useful and quick

Store

GUAJA.

Using app

15 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! ✨The Smile Team✨

5 / 5 Share

April 3, 2024

Using app

Almost 3 years

Total reviews

21

Average rating

4.2

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

4 / 5 Share

April 3, 2024

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

Using app

Over 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

5 / 5 Share

April 3, 2024

App molto utile e servizio clienti ottimo! Thank you Jade!!!

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating 💖 Joana - Smile Team✨

5 / 5 Share

April 3, 2024

Great support as always, thanks Andreandana!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the kind words, we'll make sure Andreandana sees them! Take care! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 2, 2024

The customer service team responded super quickly. Thank you, Andreandana, for your prompt assistance in resolving our issues within minutes.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review! We're so glad to hear that Andreandana was able to help resolve things for you quickly 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 2, 2024

Top notch customer service!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We're so glad to hear you think we're 'top-notch' 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 2, 2024

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

Using app

Over 4 years

Total reviews

6

Average rating

4.8

Developer Reply

Thanks for dropping in to leave a review! Ezra is a gem. Glad you were able to get help from him and that your issues were resolved in a timely manner 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 2, 2024

We are in the process of setting up our loyalty program and have been in contact with customer support several times with questions. They have been very responsive and Brandon in particular was very helpful today in researching an issue I had with their loyalty landing page template. Overall the app has been pretty user-friendly as far as getting the back end all set up. Looking forward to launching our program soon!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review! So glad to hear that the set up is going well and that our team has been there to help when questions come up. We're here to help in any way we can 🤓 Best of luck with the upcoming launch! 🚀 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 2, 2024

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

April 1, 2024

Excellent customer service and an easy to use app

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

April 1, 2024

very nice app, easy to use, and great customer service. I definitely recommend it!

Using app

19 days

Total reviews

14

Average rating

2.0

Developer Reply

Thanks so much for the kind words about our app and support team. Your recommendation means a lot 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 31, 2024

Using app

Almost 6 years

Total reviews

8

Average rating

4.9

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

March 30, 2024

Very helpful

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 29, 2024

so far so good. they are very quick to respond

Using app

About 12 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 29, 2024

Super helpful and fast support

Store

Bamboa

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

March 28, 2024

I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io. Fantastic service and thank you so much, Joana :) Pleasure speaking with you and resolving our issue.

Using app

About 1 year

Total reviews

13

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us this review! We're so glad to hear that you found Joana to be as incredible as we know her to be Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

March 28, 2024

Using app

26 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

March 27, 2024

Lisa is the best! She helped me so quickly and was super friendly along the way. I love working with Smile. Bonus: my customers are loving this loyalty program. It all runs very smoothly and Smile's customer support is always there when you need them.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and it's so awesome to hear that your customers are loving Smile 🤩 Lisa - Smile Team✨