All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 2, 2022

Superbe appli de relance sms marketing, avec du personnel réactif en cas de soucis ! En moins de 5 minutes j'ai eu de l'aide et des looms d'explications.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

me ha encantado esta app osea para vender es una bestialidad que lo flipas mi colega jajsjjsjasjjsjsj

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

app is great customer service is really helpful when i was looking to add new features. Great for driving revenue also

Using app

21 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

The app is really easy to use, and support is very friendly and fast. Looking forward to the results, which I already know this tool provides.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

The team is helpful and responds back immediately. Thank you for all the help. The app is also quite useful.

Using app

9 months

Total reviews

8

Average rating

4.5

5 / 5 Share

Aug. 31, 2022

Great app with awesome customer service! Got great support from customer service agent PL, thank you!

Store

Trananu

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

ho usato quest'app per il recupero carrello, mi piace molto il design utilizzato, ottima assistenza.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Long Term Best App to use for your store, you are going to see your sales coming more and more , you never miss one !

Using app

About 1 year

Total reviews

2

Average rating

5.0

4 / 5 Share

Aug. 31, 2022

Good app for sending SMS flows, integration is kind of difficult but overall it's nice and good to use.

Using app

6 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 31, 2022

I really like this app. It easy to maneuvers and customer service is awesome. Everytime I get confused or need help the agents are always the best at helping.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 30, 2022

The support team here is simply amazing. Always pleased by their customer service as they take their time to assist you fully and answer all your questions. My last interaction was with Quin Shiena G and she was helpful all the way.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2022

Support was amazing. very detailed and fast. 100% worth it!! Was having some trouble with analytics and support went over it with me and helped me understand

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

PL was awesome! appreciate his help, thank you so much for helping me and getting my questions answered.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

Joann C was so helpful, kind & fast! I was concerned about a price increase on the SMS Campaigns & it was more of a congrats due to having a larger audience now! Thank you Joann C, from the Mother of Macros team :)

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

I love SMSBump and how easy it is to use. Plus, the support is top-notch! Rosen was amazing and answered my question in just a few minutes.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

I appreciate how professional and concerning the support team are especially Rosen, I totally recommend them Pavili.com

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

Awesome customer services provided by Rosen R. He help me and guide me on how to get my account activated step by step! Thank you so much

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 28, 2022

Ottimo, mi sono trovato molto bene con l'assistenza clienti di SMS Bump e userò questa app anche su altri negozi.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2022

Customer service is top notch! I messaged that I needed help resolving an issue and the representative helped me within minutes. They even included a video tutorial for the visual learners like myself.

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 28, 2022

Been using it for about 3 months, sent few 1000's recover sms's and suddenly stopped working. The sms's stopped sending to customers. I contacted support to help us solve the problem and she just didn't understand me, maybe support don't speak english, i only received copy-paste messages that weren't answering my questions. I felt like she was joking with me. Not okay to judge a whole company by 1 person, but i can't stay without sms recover so i'll have to find another app.

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for reaching out. After further review, I can see that the personalized suggestion that our colleague has previously provided was in fact the resolution behind your account’s messaging issue. After the updates you have applied to your account settings, following your conversation with our team, we have ran some detailed testing, and another member of our team has reached out to confirm our results. Your messages are now successfully sending from your account moving forward after successfully updating your account's personal settings. We hope that you will keep using our app to send text messages and continue seeing great results. Please let us know if there is anything further we can help assist with. Kind Regards, Yotpo SMSBump Customer Care