Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#9,688
All reviews
Rating Breakdown
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Aug. 9, 2023
Amazing app! I really recommend SMSBump and I really think it is the best app for sms out there! The customer experience with John was flawless as well.
Aug. 9, 2023
Don is super amazing and helpful, each time I made a mistake he would quickly find it and give me exact steps to correct it. 10/10 support might be one of the best I've ever talked to, that's the G.O.A.T right there!
Aug. 9, 2023
Quin Shiena G helped me with account validation, and it was super-fast... i would give 5/5 for fast resolution.
Aug. 8, 2023
Joann C helped me with my automation problem and I was able to do it the way I expected, it is a very intuitive application and it helped me to be able to perform my flows correctly.
Aug. 8, 2023
App is great but the email templates could be a lot better. Hard to navigate and edit and customize, other than that, app is great.
Aug. 8, 2023
Amazing service, great platform, i love smsbumb more than ever! very fast support team, and also very very nice to work with.
Aug. 8, 2023
I haven't had the chance to do much with the app so far, but I love what I'm seeing and experiencing right out of the gate! Quin was super helpful on getting me set up and has made me feel much more confident in my decision to use this app. I'm really looking forward to what I can do to build our business using it! Thanks for everything!
Aug. 8, 2023
Thank you so much from the support of QUIN they were quick to respond helped me with exactly what I needed
Aug. 8, 2023
really good customer service i ve write with Elijah hes very comepent. there are good templates you can work with
Aug. 8, 2023
Awesome job. Regie was very thorough. Set up was smooth and he provided me with all of the tools needed to get my account going.
Aug. 7, 2023
amazing love this app amazing love this app amazing love this app amazing love this app amazing love this app
Aug. 7, 2023
Whenever I need help from SMSBump Customer Service they are quick and so helpful. They always clarify what they mean and show you articles and visuals to help you. I am very happy with the help I receive with them, every-time!
Aug. 7, 2023
Joann C was a GREAT help. Quick responses and exceptional service. Will definitely recommend to my other shopify friends.
Aug. 7, 2023
Elijah helped me A TON with making necessary compliance updates to keep my account healthy. He provided me with detailed and easy to follow steps to do so. I appreciated the deeper look into my account, as I had originally reached out about something much smaller. His assistance helped me and my business tremendously!
Aug. 7, 2023
Elijah was very helpful in assisting me with issues that I had regarding my website. Swift responses and very kind!
Aug. 7, 2023
@john d was great and very patient with me as i went through compliance, definitely very helpful. 10/10 stars!!
Aug. 7, 2023
The customer support service in this program is one of the best. I definitely recommend it to everyone who uses SHOPIFY
Aug. 7, 2023
Their customer service is amazing. Elijah C promptly handled my request and was able to walk me through step by step on how to verify my account to get the app working on my store. I can't wait to learn more about how everything works to optimize it for my business!
Aug. 7, 2023
I am not someone who leaves reviews very often, especially negative however this companies "support" is the worst I have come across from a software business. I have it setup so customers receive a discount code upon signing up with an email, the customer has never received any email / discount. On the 3rd attempt of contacting support I was told to follow some steps, I did them. On the 4th time I was told it was not working because ' servers are busy, the email will arrive to your customer later'. On the 5th time I am told my email has to be verified in the system - why did the previous 4 support agents not tell me this? To date I have had an "escalated" support ticket open for about 12 days. After 7 days of the support ticket being open and me already verifying my email a few days prior, I am once again asked to verify the email. 5 days since the last reply, still no response and the software still isn't working.