SoldLive: FB & IG Live Selling
Facebook and Instagram live selling made easy
Rating
4.6
feedback
128
chart
#3,181
All reviews
Rating Breakdown
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Dec. 18, 2024
This app is very easy to setup and use. And they were very quick to respond to some questions we had about how exactly it works since our business process is a little bit different than a normal retail store!
Dec. 11, 2024
We’ve absolutely loved using this software! It’s incredibly easy to navigate and has been a tremendous help in meeting our needs. A major plus is that they charge a simple monthly fee instead of taking a percentage of sales, which is a huge benefit. Their team is also very knowledgeable and always ready to assist if needed. Highly recommend!
You were a great customer! All the best with you as you explore your mobile app vendor's live selling functionality. I'm just glad you're not leaving us for CommentSold! You are more than welcome to return to SoldLive in the future. In fact, I just loaded a $75 credit into your account if you decide to use us again :) Thank you for your taking the time to write a review without even being asked to!
Nov. 12, 2024
I have been trying to get in touch with them via email for continuing to take a monthly fee even though I have opted out of their program per the email I got from them stating it wasnt a great fit because I barely used it. So why is NO ONE responding to my messages!!!!!!!!!!!!
We replied to all your emails explaining that we were unaware that Shopify automatically charged your store for our app after they froze (and then unfroze) your account. Your store was frozen by Shopify (not us) for several months, and then they automatically billed you when they unfroze your store. We refunded your charge when we learned that Shopify unfroze your store and charged you. Please check your spam folder as it does not seem like our email responses are reaching you.
May 3, 2024
Really great app, Genius actually! We've never done lives before so was trying to figure out how to do it and research lead us to this app. Which is the only app if you wanna do this as a Shopify seller as it invoices directly from Shopify seamlessly, we have automatic fulfillment set up for all our products and the orders that came through the app fulfilled automatically. We also have different variants per product and the customers received DM's on IG to select all the variants in our product sets and managed to check out without issues. I feel like I could start a live sale only business to make money with this app. Go for it!
Thank you for your review. It's amazing that you did $15K in sales on your very first live with SoldLive! We love working with Shopify Plus stores like yours that sell high quality products to a rabid fanbase. And the success you found just a couple days after installing SoldLive is more a testament of your awesomeness than our software. We're just happy we can automate the invoicing for you to take the boring work off your plate. Look forward to many more successful Instagram live sales together!
April 23, 2024
Sold Live has completely transformed the landscape of live product selling with its innovative platform! As an enthusiastic user, I’m thrilled to share how this app has revolutionized the way I engage with live streaming sales events. One of the standout features of Sold Live is its seamless integration of live streaming and e-commerce, allowing sellers to showcase their products in real-time while interacting with viewers in a dynamic and engaging manner. The ability to ask questions, make inquiries, and even place orders directly within the live stream creates an immersive shopping experience like no other. The app’s user-friendly interface makes it incredibly easy for sellers to set up and manage their live streams, with intuitive tools for uploading product images, writing descriptions, and setting prices. Additionally, Sold Live offers built-in marketing features to help sellers reach a wider audience and drive sales, including promotional banners, social media integration, and targeted notifications.
April 14, 2024
Great product, simple and easy to use, but does not allow to sell on other business platforms besides your own.
Thanks for your review. But not sure what you mean by "business platforms besides your own"? SoldLive only works with Shopify stores, and lets you sell live on Facebook and Instagram.
March 27, 2024
I switched from CS to SoldLive about 2 years ago and I am so happy I did! My customers felt "pushed" with CS but with SoldLive there isnt the excessive push to get them to shop. They already shopped my shopify website so comfortably. Plus they don't have to make an account, everything is linked through Shopify. I love the look of it when we go Live and still makes me feel "official." PLus the customer service is phenomenal! Can't recommend these guys enough
Thank you for your review! We took your most recent live and made 1-min reels from it: https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17557.mp4 https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17562.mp4 https://s3.us-west-2.amazonaws.com/pastors.ai/soldLive_clip_8838_17564.mp4 If these look good to you, let us know and we'll automatically make these after every live and let you post them as shoppable reels.
March 24, 2024
Overall, my experience has been good. Easy for the customers, like the scanning the item option, and it shows up on the overlay. The main issue I continue to have is certain customers on certain live sales will comment the correct number, and never receive a facebook message to check out. The next live sale it will work for them, and not other customers. Trying to trouble shoot this problem with no solution, which has constituted in a loss of some sales. Hoping the problem gets fixed, because I do like the ease of this app.
Thanks for your review. We were unaware you had any issues (you've made 3000 live sale orders with SoldLive since you started using SoldLive in 2022) The issue you are describing can only happen if the shopper mistyped the number. But we will investigate if you don't believe it was user error. You can email [email protected] with the URL of the comment. To find the URL, right-click on the timestamp of the comment (not the post) And then copy/paste the URL. We'll be sure to take a look as soon as you send us the URL
March 14, 2024
This ap makes selling on Facebook easy. I use to take hours after every sale and read through the comments to create invoices, now items go directly into the customers cart. My customers (mostly 55+) find it easy to use as well.
Thanks so much for your review. And thanks also for your loyalty (we see you've been using SoldLive for more than 2 years) We invite friendly customers to beta test new features, and we'll be in touch soon!
Dec. 12, 2023
This app has transformed our LIVEs! It has helped streamline our backend operations and sales. No more trying to figure out who wants what and no more manual invoicing. This app is user-friendly and has given us back our time. Our online business manager has been working closely with Joe (the CEO), who has been super helpful! Definitely a game-changer!
Thank you for the kind review! We'd like to invite you to beta test a new feature that automatically creates shoppable 60-second reels from your live. Please get in touch if you'd like to test it
Dec. 10, 2023
I absolutely love this app for my website and fb!! I used to have commentsold and an app, and it was a waste because my customers would always come to my website but not utilize my app. So I canceled and came to soldlive and it has been a game changer! It is so much more user friendly as well. My customers love the ease of checking out and they can subscribe to my notifications through their messenger! I’m in love!! Thank you soldlive for giving me better features at an affordable price!!
Thank you for the kind review! We'd like to invite you to beta test a new feature that automatically creates shoppable 60-second reels from your live. Please get in touch if you'd like to test it
Nov. 15, 2023
I recommend SoldLive app, it has made selling live really easy for me and my customers!
Nov. 6, 2023
This app is wonderful ! User friendly, works as described and also the best customer service ! These guys will answer all your question in a very short time frame
Oct. 17, 2023
So far so good! I have been working intimately with Joe (the CEO) and Joy (customer support) and both have been super helpful. Joy responds promptly with detailed answers, even screenshots when necessary! I am pleased with the ease of use of this platform and recommend it to you, as well!
Aug. 20, 2023
Joe & the team at soldlive truly care about their product! The customer service is fast, thorough & thoughtful. And they are ALWAYS asking for feedback on how to improve. If you sell live on social media, soldlive is a game changer!
Aug. 18, 2023
Hardly any customer support. No one to speak with on the phone. We had to piece together how it works. No tutorials to explain layovers. We did a live with what we taught ourselves and the products were not changing on Facebook when we would hit next on the laptop. We are not even sure if we are doing it correctly since the customer support we receive is "send a screenshot". Some things can't be fixed with a "screen shot" and a phone conversation would go a long way. When we first installed app we were offered a zoom call with the founder. We didn't schedule one immediately, and now we are one month in & all we are getting is email support hours or even days after you contact. Embarrassing on facebook last night using it! https://www.facebook.com/PinkJulepBoutiqueLou/videos/607921751498126
This is a very disappointing and surprising review. I went back and checked, and Joy had responded to every single email you sent within 24 hours. She pointed you to our overlay tutorials like https://help.getsoldlive.com/article/83-overlays She asked for screenshots since she was trying to understand the issue you were seeing. But you did not let her help you. Zoom calls are not available on the $50/month plan you were on. But I offered you one anyway, and you did not respond. I followed up with my offer to talk over zoom, but you did not respond to that either. It seems like you insist on a phone call, but we simply do not offer phone support even on our $500/month plan. We have decided to ban your store from installing SoldLive in the future since we cannot meet your expectations of phone support. I'm sorry we were not a good fit for you.
May 23, 2023
I love this app! The automatic daily posting of products is a huge time saver for me and going live is so easy! The support staff is great to reach out with any changes or updates and helps me decide which ones are best for me and my shop. I can’t say enough good things about this app! THANK YOU SOLD LIVE!
Thank you for your review! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
May 8, 2023
I love using this app & the team! The are so helpful , even when there is an issue or have a question!
Thank you Rachel! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
May 3, 2023
I really enjoy using SOLD Live. At first it was a bit confusing trying to understand how to get my customers to subscribe but once I got that done it was pretty easy. It makes my LIVE SELL events much more easier.
Thank you Crystal! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.
April 26, 2023
I'm not a "review-writer". I should be, but honestly running a business is busy work and I don't take the time like I should. That said, I wanted to share my experience with Joe & the SoldLive app because of the valuable impact it has had on our business. We have a unique selling model with a network of affiliates across the US. This is the only social media live selling app that has successfully met our needs and worked with our other systems (shopify, commission apps, etc.) how we need it to. This is in large part to the hard work and extra time that Joe has dedicated to help us tweak it to our very particular specs. Not to mention the many built-in features that allow for lots of options. I am incredibly appreciative of the time he takes to help us and his willingness to always hop on a call and flush through our issues or needs in record time. He is creative and always thinking about what's next. I love how this app has helped up to grow our business and am excited for all of the potential it has. Our customers of all ages are able to understand and utilize the comment-selling features with ease. They are also always working to add new features or benefits. We are a small company that does not expect this level of individual support so we really value developers who see us as more than just a subscription. Thanks Joe!
Thank you Gina! If you ever want to have a zoom call with the founder of SoldLive to discuss your live sales, please reach out to the support team and we will help you schedule a time with him.