SparkLayer B2B & Wholesale

Charged despite being on the free Basic plan, then ignored by support! I confirmed the Basic plan ($0/month) with SparkLayer’s team, but still I was still charged full amount for the Growth plan. I’ve been trying to get this resolved since Oct 16. I’ve sent multiple messages, with NO REPLY and NO REFUND! The B2B features may work, but an app that charges you incorrectly and then won’t answer you is a serious risk for any store. Check your billing carefully if you install it.

We have had an excellent experience with SparkLayer so far! Their team is incredibly responsive and got our account set up seamlessly. Our wholesale ordering process will be exponentially easier moving forward thanks to the SparkLayer installation. Thank you to Angie and the entire support team!

Always available to help with issues, ideas we may have and how to implement. Outstanding customer service and a great system!

great app and great support

This is still new to me. I'm not done with the free trial. However, so far it has been a good experience. Easy set up. SparkLayer did most of it automatically. I downloaded "Catalogues" so that I could label which products would be available for wholesale purchase. Some of the details were tedious, but that is expected. Help was good. The onboarding call was helpful and clearly explained. The AI help was helpful as well. I like to figure out the navigation of new programs, but this was a little different. Very easy once I asked for help though! I got my first order within a day of sharing the link with a potential customer! They were pleased with the portal as well.

Fantastic solution for managing B2B sales on Shopify. The platform is powerful, flexible, and well documented. What really stands out is the support team. A big thanks to Ben, Aldas, and the entire team for their patience, responsiveness, and dedication in helping us troubleshoot a tricky translation issue. They went the extra mile to investigate and get everything working properly. Highly recommended for anyone looking to build a B2B experience on Shopify!

Proactive team, quick to fix errors, and great support from our account manager. Highly recommend SparkLayer for B2B on Shopify.

We are not live yet, but so far, the support has been excellent. The team is very responsive, which has not always been our experience with other apps. We chose SparkLayer because we are looking to replace several apps that have not been working properly for our B2B needs. Shopify’s native B2B capabilities still have some important limitations, and in our experience, the overall setup can quickly become quite fragmented. SparkLayer has already helped us address some of these challenges. It’s true that it doesn’t cover every single B2B requirement we have, but it provides a strong approach to solving many of the issues we were facing. What is particularly encouraging is that the product is continuously improving. Since we started this journey, I have already seen two major improvements to the platform. To be completely honest, our initial experience with the sales team was not particularly positive. However, once I decided to reach out to the support team directly, the experience improved significantly. The support team has been responsive, helpful, and much more aligned with what we needed. SparkLayer is not the cheapest option, but I think the real question is how much revenue you may be losing because of a poor customer experience on your website. Before choosing SparkLayer, we conducted user experience research and received very negative feedback from our customers, particularly around the B2B buying experience. We are hoping that SparkLayer will help us address these issues and create a much smoother experience for our customers. So far, we are happy with the direction and, most importantly, with the pace at which the product is evolving.

Fantastic support. Had a number of unique setup questions they provided quick and thorough support. Very much appreciated.

We’ve been using SparkLayer for our B2B Shopify store and overall we’re really happy with it. Our setup is not always straightforward, with different customer groups, pricing rules, pack sizes, minimum order values and some specific cases like pre-orders. We've been able to handle all these different situations either with the built-in functions or custom-created functions generated via Sparklayer Core Script. The documentation is extremely clear and precise and if we can't find what we want, the support agent is working really nicely. And after a long exchange or an unsuccesful one, the team usually reach out to us within 24 hours. Whenever we’ve had a more unusual requirement or hit a limitation, they’ve always taken the time to understand what we were trying to achieve and help us find a solution or a practical workaround. We’ve had questions around things like customer-specific pack sizes, order restrictions, pre-orders and account behaviour, and the support has always been responsive and helpful. Overall, SparkLayer has been a very solid solution for our B2B store, especially because of the flexibility of the platform and the quality of their team.

Onboarding and integration with our Shopify store was a breeze. We came across a minor tax-related issues, but the SparkLayer team responded promptly and had everything resolved quickly. I’ve reached out for support a few times now and each time the response has been fast, clear and helpful. They’ve taken the time to explain what the issue was and how it was resolved, which has made the whole process very straightforward. Exceptional service so far and a great B2B integration for our Shopify store. Thanks especially to Clifford and Ben for the support.

The SparkLayer team are excellent! They have been incredibly responsive and have made the entire process of setting up our Shopify integration as streamlined and easy as possible. They’ve been extremely helpful with every question we’ve had along the way and are always quick to troubleshoot and resolve any issues we encounter. We couldn’t recommend the SparkLayer app or their team highly enough. The support has been fantastic from start to finish!

Incredible service and everything works, just as I needed.

So far, their support has been very quick and responsive, always available to our questions!

After initially having a wrestle to get SparkLayer set up, as a code illiterate person, I have to say the features and functionality are way ahead of any app we've used for b2b before. Support documentation and their team are friendly and helpful (Especially Ben). I'd recommend this app to anyone.

I've been a paying SparkLayer customer and rely on this app to onboard and process wholesale accounts. Yesterday, their system stopped allowing me to complete a new customer account setup, which is blocking a sizable order from a real customer ready to buy. SparkLayer acknowledged the issue, said they deployed a fix, and told me everything tested fine. It does not work. I have been attempting to reach their support team for over 4 hours and have received zero response. This is unacceptable for a paid B2B tool where downtime directly costs revenue. I will update this review if the situation is resolved promptly, but I cannot recommend this app to any merchant who depends on it for wholesale operations. UPDATE: Upgrading to 3 stars. After the initial review was posted, SparkLayer customer service and tech support finally jumped on the situation. They apologized, acknowledged and took responsibility for the issues, and finally resolved the problem by Saturday afternoon. The customer who had tried to complete their application last week wasn't able to get back to me for another two days, but they have since returned, and their account is now approved. I am still frustrated for the hours wasted and for the 5-day delay before we are able to bring in revenue from this new customer, but I am glad things are finally resolved. To the SparkLayer team, it should never take having to air dirty laundry in public to get the kind of support necessary to solve a tech issue. I'm sorry it became necessary to do so.

Great onboarding and support so far. Functionality can get as complicated or as simple as one needs

Only just started using this app but so far so good. Support is excellent.