Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,033
chart
#78
All reviews
Rating Breakdown
Oct. 21, 2020
I am updating my review , I deleted the app, it was extremely harmful for my business and I lost the store reputation even before I can make my 20 orders, My Advise , don't rick dealing with such app
Shipping times from some of our suppliers were increased a bit due to the current pandemic situation. This is to set the proper expectations to you and your customers but you can rest assured that faster shipping times will return back once everything is back to normal! Thanks for your understanding!
May 1, 2023
UPDATE - Per Shopify's request in products that range in my store's description, I gave Spocket a try again. Not only was I lied to about product selection in U.S. sourced products; but I was also scammed. My first customers order was placed 2 weeks ago, almost 3, still hasn't received the product, and we've learned it's also coming from China. Kinda hard to be USA Supplied when products are shipped from China... Spocket Customer Service refuses to escalate to management; and literally ignores your requests after you request management. I'd stay as far away from Spocket as I can; this has been the absolute worst app experience I've ever had. Original- Thinking about paying Spocket $100/$300 per month with their Live Chat feature weighing your thoughts on signing up? Don't bother! I have two orders, both have products unfulfilled past their 3-5 day processing time, an hour later, still no response from Spocket Live Chat!!!
We're sorry to hear about the not so stellar experience you had with our live chat. Our apologies for the delay in response to answer your concerns. We would be glad to rectify this and have any issues you have be resolved for you immediately. We're looking forward to your reply so we can sort things out for you as soon as possible! Thank you for your patience and understanding!
May 18, 2020
I was charged twice for one month, they didn't have a cancel button => your trial registration will result in you being charged or canceling your credit card I signed up with Paypal, and tried to cancel before I got paid, but they didn't have a cancel button, they still charged my Paypal. I was charged twice by them a day, be careful, they won't refund you, this is a lesson.
We're sorry to hear about the unfortunate circumstance that you experienced! Please note that you can find the cancel/downgrade button in your account billing page. We would be more than glad to be able to sort things out for you and help you with your account. Please reach out to us at [email protected] and we'll gladly help you the best we can. We'd be looking forward to assisting you soon!
May 18, 2020
UPDATE: John gave me a call and said: "I saw your review and I MIGHT be able to give you your $99 back if you remove your review you left us." MIGHT!? My review I left on May 16th: Can I give negative stars!? Horrible service. They take WEEKS to help you. By the time they help you, you've already lost out of sales. Going with another app.
We're sorry to hear about that! We would be more than happy to resolve your concerns for you. Please reach out to us at [email protected] and we will gladly do our best to help you out!
May 16, 2020
3rd class service! supplier take 10-15 days for just to ship.! and spocket team still try to convince us. and Yes MOREOVER SUPPLIER SENT ITEM VIA ECONOMY CHINA MAIL SERVICE NOT EVEN E-PACKET..... COMPLETELY BAD EXPERIENCE WITH THIS LOW-QUALITY APP.!!! DOOOOO NOT EVER USE THIS APP.
Hi there! We're sorry to hear about the issue you have encountered with one of your orders. Our sincerest apologies for any inconvenience you may have experienced. You can rest assured that we will have this issue addressed immediately and further investigate on the matter. We'd be happy to further extend our assistance. Please do reach out to us at [email protected] and we'll gladly sort this out for you.
April 28, 2020
Very bad service! I couldn’t cancel my subscription and they are making it hard to unsubscribe so they get your money !!!!
We're very sorry to hear about your experience! Please note that you can cancel your trial anytime by going to your account billing page. We would be more than happy to walk you through and help you out as best as we can. Please reach out to us at [email protected] and we'll gladly sort things out for you! Looking forward to assisting you!
April 27, 2020
Amateur software. Doesn't support UPC or EAN, so not for professionals. Also doesn't allow seling on marketplaces, so if you sell on Amazon or other marketplace, stay away from this
We respect your opinion and we appreciate your feedback as it helps us to improve our platform even more on our future updates. You can rest assured that we'll do our best to be able to provide all your needs as we tackle some existing limitations that currently exist. We would be more than happy to extend our assistance and help however we can. Please feel free to reach out to us at [email protected] and we'll gladly do our best for you!
April 25, 2020
I have 2 major complaints. (1) Customer service can't do anything to actually help or give any real answers to any questions, other than some generic form response. I emailed about a very specific issue I was having that should have been simple to address but instead of an answer, I was told "we can give you free service for 3 months". That's nice, and I appreciate it, but I would like my issue resolved. (2) There is no way for the store owner to contact the suppliers, no way to know how reliable the suppliers are, no way to know the quality of their products, and no way to know if they plan on continually supplying products or if they're only in business to empty out inventory. I have spent MONTHS building my store, painstakingly editing poorly written descriptions, ordering samples of products with high inventory, updating photographs, filming videos, etc., only to have products and suppliers disappearing left and right. All of my hard work, time, and money is being wasted because it is impossible to communicate with suppliers. There needs to be a line of communication between the store owner and the supplier so a relationship can be formed. Store owners need to be able to write reviews on suppliers and their products to keep them honest. Currently there is only a star rating based on supplier shipping times and no way for store owners to provide their own rating on suppliers or products. I spent weeks, not to mention hundreds of dollars, building advertising campaigns around products I purchased, filmed videos for, and photographed that have vanished with no explanation or warning. This is not okay! My store isn't live yet, but what will happen when I am live and the products I am advertising to draw in customers don't exist on my store? I'm the one who ends up looking bad. Please, fix this major gap and hold suppliers accountable for their business practices and allow store owners to form relationships with them. Please explain to these suppliers that they cannot charge retail prices to wholesalers. And please give customer service real information so they can actually help people.
We understand the circumstances and we appreciate that you have been very understanding with us given the current situations that you are experiencing with some of the suppliers and orders that you have. Rest assured that we will continue to work with you to resolve these issues and sort everything out for you. Thank you for the patience that you have extended to us so far! We'll make sure to keep in touch with you to make sure to work on all these points you have raised with us. Please feel free to always message us at [email protected] and we'll make sure to assist you the best we can.
April 23, 2020
Its a great app till you are trying to import Items to your store and then it wants you to subscribe to a higher premium every month, I originally just got the cheapest plan but the I tried to import more items into my store and it took me directly to the pick a plan, more like pick a more expensive plan. When I already had a plan and thought I was okay.
our review is very concerning to us. We would appreciate it if you would contact our customer care team via live chat or send us an email to [email protected] to speak with a customer care representative about your recent experience.
April 23, 2020
I tried it. The first thing I did was to test order from 3 suppliers who claimed to have U.S. to U.S. shipping. That is the #1 reason I wanted to PAY for this app. Well, the U.S. to U.S. shipping claims are complete B.S. Takes forever for shipping. Still have not received ANY of my orders. So, they may be "shipping from the U.S." but that would only be after they order your product from China. Don't waste your time with this APP if you expect it to provide you faster delivery in the U.S. It DOES NOT deliver in that regard.
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with Spocket and even more sorry to disappoint a customer. We would like to get in touch with you and help you find the right supplier that would work for your store's needs. Can we give a call? or chat with us and we'll make sure all your inquiries are addressed. We'll be looking forward to discuss this with you.
June 3, 2020
After 2 months using this app and dealing with them I can only advise people to go away. This is what I believe gives Legal Scam a definition. After nearly 200 sales and over $8000 turnover, we had NO profit. The costs of this app are ridiculously high and the gross profit margins are very little (20-25%). Out of all this sales we had only 2 issues and they are taking so much time to refund us. It's dodgy, very dodgy. They stop responding when we showed them proofs that we were right. So we had to refund the costumer and received nothing yet. If you are looking into dropship, just Google for your niche and you will find direct suppliers, no good to have a middle-man, specially when are this guys. The pros of this app is that integrates very easily and to fulfill orders it's a click of a button, so it is quite convinient, however it doesn't keep any business running. The only way you could succeed with this service is if you find a product with a gross profit margin of above 50% (which personally I never saw one but this guys actually have tons of products, so have a look), or if you have a lot of organic traffic. If you have to pay for ads might as well not even start. There is fees everywhere! You not only pay for a monthly fee as there is a fee on every order. Most of the suppliers do not offer free shipping, so if you offer in your store get ready to take a hit! Be careful with the premium products! Customer Service is similar to shopify, they are always there but don't know how to get things done. The worst of this is that because of their products we lost our Shopify Payment Gateway, FOREVER! So do not add anything related to COVID-19 that Shopify is gonna block you for lifetime. We thought it wouldn't be a problem but getting a new Gateway is so hard and pricey. This service is really pushing us down, after 2 months of hard work not having things done fairly and having a loss of $700 really hits the feelings. I would not recommend using this guys at all. Specially when it is so easy to find direct suppliers. We are just waiting on our refunds and we would cancel this subscription. To be honest we haven't cancelled yet as we think they will use that as an excuse to don't refund us. That is the lost of trust we got from them in only 2 months. UPDATE: No refunds been given, they are ignoring and not responding and they own us more than 100usd. This is how bad this guys are. Legal scam, absolutely! I feel sad we worked to hard to get to this and I hope this can save other good people from failling when all they want is to have a fair business. Keep away from legal scams, this is one but there are many more. Keep hustling!
The team here at Spocket is thrilled to receive such great rating!
April 21, 2020
Voll der scheiß funktioniert noch nicht mal. Man will nach Produkten suchen die von Deutschland verschickt werden aber jedes mal zeigt er nur Produkte aus den Usa an......
Hallo! Es tut uns leid zu hören, dass es Ihnen etwas schwer gefallen ist, die gesuchten Lieferanten zu finden. Wir würden uns sehr freuen, Sie dabei zu unterstützen. Bitte kontaktieren Sie uns unter [email protected] und wir helfen Ihnen gerne weiter! Hi there! We're sorry to hear you found it a bit difficult to find the suppliers that you were looking for. We would be more than happy to walk you through. Please reach out to us at [email protected] and we'll gladly help you out!
April 15, 2020
Paid yearly plan.....and I feel SCAMMED by this company. Prices are inflated and you can find easily the products in other stores with best prices, in the stores which I wish to buy there is not invoice branded, shipping delay, dont buy yearly plan because they say they dont go to refund. I dont recommmend it.
We are sorry you feel that way. We understand and respect your opinion. We would be more than happy to be able to set things straight with you and sort things out. Please do reach out to us at [email protected] and we'll gladly do our best to help you out! We'd be looking forward to chatting with you!
April 9, 2020
Customer Support is fast to respond but they don't know much about the internal processes of the app. Please be aware that the invoice for your orders will include the information provided in your account settings, including the .myshopify.com URL, and email with which you created the account. Very limited when it comes to contacting the provider, they don't allow you to contact the provider directly and they try to pass any questions you might have through them, 3 weeks have passed and I am still waiting on the response regarding a product. PLEASE be wary that even though the app might say that some items are shipped from the U.S. it will not always be the case because when you actually look at the tracking number the products are being shipped from China.
We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. Please allow us to set up a quick call with you? You can also chat with us or email us at [email protected] and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Team Spocket!
March 29, 2020
Horrible customer service! It's been 6 days I'm exchanging pointless emails with their customer service to fix a huge issue I'm having with their app. I'm on a paid plan of 50 bucks per month and it's been almost a week I cannot use their app, contacted them multiple times and they don't provide me an actual solution to the problem. Just pointless chit chat. I have been paying them for months and this is what I got back. ZERO support on my issues. I would advise you to stay away. Im in e-commerce for 3 years, have tried multiple apps these guys suck BIG TIME!
We're very sorry to hear about the unfortunate experience you had! We would be more than happy to be able to fix the issues you are having with our app. You can rest assured that we have improved our services and are continuing to improve consistently. Please reach out to us at [email protected] and we'll be sure to prioritize your concerns and resolve them for you. We'd be looking forward to sorting things out with you!
March 28, 2020
They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time
We're sorry that you were not able to find the specific products that you were looking for to have on your store. Please note that Spocket does not in any way force anyone to sign up with us but we understand your concern. You can rest assured that our on boarding team is doing their best in order to add more products and suppliers everyday. We would be more than happy to point you to some of our recommended suppliers and products. Please feel free to reach out to us at [email protected] and we'll gladly help however we can! Looking forward to talking with you soon!
March 26, 2020
This application is a junk, they don't fulfill, take your money and your orders are pending for months, customer service will not answer and your money and time is lost. I wanted to test to start selling products and ship from USA, I placed 10 orders to test, 4 orders were cancelled and 2 orders still not shipping after 2 months and 1 order not even refunded to my card. I let them this money and run away because I lost my time and energy. Just stop this guys and give people their money back. And for people that want to use this please don't try not recommended at all.
We are sorry to hear we were not able to meet your expectations. We would be more than happy to make thing right with you. Please do reach out to [email protected] and we'll gladly do our best to be able to resolve your concerns.
March 26, 2020
This app is absolutely terrible to use, you cannot filter anything and there is just junk everywhere at inflated prices. SCAM! SCAM! The items are not unique, the brands are selling themselves through their own websites, amazon and even etsy stores and are all easily found Google. This is insane all those reviews and case studys; and not even 1 single product can be sold uniquely as you verily claim on those case study's. Also there is a massive problem with your filters; you do not give enough options to select a small group of products or just products that only have 4-7 days shipping. In my opinion to make such false claims and then charge such amounts can only mean one thing; its just a SCAM!
We respect your opinion and we understand that you had certain expectations with our app. We're sorry to hear we were not able to meet those expectations at this time but you can be sure that we are continuing to do our best to further improve our app consistently. We thank you for your feedback and we hope you can still give us another chance in the future. Please feel free to reach out to [email protected] and we'll gladly answer any questions you may have and help you the best we can.
March 19, 2020
Terrible! DO NOT USE! Shipping time is horrible for ‘US based items’ people received items in ‘Shein’ packaging (if you don’t know then they are dirt cheap clothing from China) which would of been cheaper if I ordered from Shein and sold the items! Also cancelled my membership they offered a cheaper option and then still charged me $200! Stay away from these guys!
We're happy to have been able to resolve your concern for you regarding your account and subscription. We are hoping to be able to provide you better support and services. Please feel free to reach out to [email protected] anytime and we'll gladly assist you however we can!
Feb. 15, 2020
Had to start a free trial just to see products. They don't have any items that fit my store's niche, and their items cost 10 times more than Aliexpress. No way to cancel on the app. Had to go through their live online help to request cancellation. Very inconvenient!
We are sorry to hear you did not find any products that fits your preferences. Please know that you can change your account subscription by simply going to your accounts billing settings. Our sincerest apologies for any inconvenience. Please feel free to reach out to us at [email protected] and we'll gladly assist you however we can.