Spocket: USA & EU Dropshipping

Feb. 15, 2020

I do not recommend this app. I removed it from my shopify store but they are still charging me. I could not find any button in the dashboard to cancel my subscription. Still searching to figure out how I can stop them from charging me every month.

April 16, 2020

I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services. Thanks for such a bad experience. I do not recommend this APP at all. -------------------------------------------------- Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo. Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto

Feb. 10, 2020

I was all excited to use this app, however that was short lived. I wanted to test it before diving in so I pushed 24 products to my store front - had 11 orders from them including 3 samples I ordered to see product and shipping times. I have been battling with them for a while as all these items state anywhere from 4 -10 days delivery. I will share the orders and their status below. Yesterday I had it, I told them how I felt and that they needed to get better suppliers or a better system (you can not contact the supplier, you have to have it all go through spocket and wait for an answer) They read my messages yesterday and STILL have not replied to me! I am fuming - I DO NOT RECOMMEND THIS APP!!!!! #1648 ordered on 1/13/2020 - delivered FAST #1663 ordered 1/16/2020 - still has not shipped, was told 6 days ago they would reship. #1665 ordered 1/16/2020 - delivered #S1 ordered 1/18/2020 - never shipped still trying to get a refund #S2 ordered 1/18/2020 - delivered #1680 ordered 1/19/2020 - delivered #1684 ordered 1/20/2020 - never shipped still trying to get a refund #1711 ordered 1/26/2020 - never shipped still trying to get a refund #S3 ordered 1/28/2020 - delivered #1741 ordered 2/3/2020 - never shipped was issued a partial refund #1742 ordered 2/4/2020 - never shipped was refunded total 11 orders: 5 delivered 1 refund 5 fighting to get refund

Feb. 17, 2020

What lack of professionalism they have, I placed an order from January 24 and to date I have not received my product, I talked to them several times and I thought they were going to solve the problem, but it was all a lie, a request that I made should take 4-7 days, I hope they learn and take some professionalism because I see that they do not have it.

Jan. 23, 2020

I highly DO NOT recommend these guys. After going to the highest plan. I had some customers order. I then tried to pay spocket but my card kept declining. They kept me in limbo finally figured out the reason and it was there system. They would not give me any other options at all to pay so customer would receive the item. At the end I got a bad review from the customer. They cared nothing about it. Hope you don’t have the same result. But you have been WARNED! Hv a great day!

Jan. 20, 2020

Do not fall for the promotional plan ever with these people. They charge you instantly and the premium products for most of the suppliers have no description. And they sent me an email stating that the supplier is pretty new hence no description. How can you entertain a new supplier to be on your premium list. Absolutely not recommended.

Jan. 19, 2020

The bad reviews are true. Half of the products are crap from Aliexpress. The other half have such low margins that it's impossible to build a great business around it. Shipping times are long. Even on the "Premium products", that are supposedly from the USA and have short shipping times, you see that most of them are from China and take 14 days to deliver. They make false claims and don't give refunds. Their support responses to negative reviews are incredibly passive aggressive. Classic scam company. You can still make money with Shopify, but not with this route. Source your own products and use Shopify as the payments processor. This company is trash.

Jan. 7, 2020

STAY AWAY My nightmare with Spocket began 6 months ago. I liked the idea to have a subscription with spocket because It was a good option to add more products to my existing online store, that has been in the market for many years with a policy of same day shipping and great reputation, until spocket showed up. What a nightmare. The first problem that I had and kept having during my subscription, was the delay in shipments, the suppliers take more than what they say, which caused me a lot of chargeback fees and a lot of bad reviews. I still, after requesting the cancelation of the subscription, have 2 pending orders, one of those has a delay of more than 1 and a half month and the other more than 1 week delay, and this has happened many times. The second mayor issue happened when Spocket sent me, after 20 days without shipping an order, an email saying that I had to pay extra $70 dollars to ship the product, because the supplier was saying that. And Im talking about a little fanny bag. When I complained, first they cancelled the order without my consent, and then I complained for that and they told me, that if I wanted to reopen the order and ship it, I had to pay extra $70 dollars. After many chats with ramdom customer service people, finally, they reopened the order and ship it. The third problem and maybe the worst. One of its suppliers, that I picked to sell more than 100 products in my marketplace, is a complete scam. I had to refund and received returns of a lot orders because the photos of the products does not correspond in quality and design with the products delivered. After checking out everything I discovered that the photos of the swimshorts are renders made on a computer and are not photos of real products. (all this was shared on time with customer service, that is more like a psychologist who listen you but does not solve anything). I even requested refunds in some of the issues that I had and I refunded the customers, but the answer from customer service was always in circles, and always saying that they were going to send my request to financial, but never ever financial contacted me, and of course, never received a refund. My nightmare was almost every week, I got a lot of bad reputation and I never reported spocket or had a bad review, Because as a business owner I know how horrible is a bad review, and I never leave bad reviews. But after the last 1 month delay and a horrible review from a customer to my business I took the decision to tell my experience with a 1 star review. Immediately as magic somebody contacted me and offered me 3 free months to delete the message. Clearly I felt offended for the offer, I was not requesting to continue the subscription I was just cancelling this nightmare. But then they offered me refund me the value of 3 subscriptions to delete the comment. And my question was, but who is going to delete the comments of my customers on my social media?, this is insulting. But after a lot of time expressing my disappointment with this company I gave up, and I accepted to delete the comment if they cancel my subscription and refund me the value of 5 monthly $49 subscription. That was not going to repair all the damage this company made to my business, at least they were going to cancel my subscription. They waited on the phone to confirm that I deleted the comment, and after I did it, they confirmed me that they were going to refund me the value of 5 monthly subscriptions. Ok, the nightmare continued when I walked up in the morning and they refunded 4 times $19 dollars, but not only that, they were saying that refunded to expired credit cards. So they do not only bribed me, waited for me to do my part of the agreement, but also they did not comply with their part of the agreement. I dont know how this company is still in the market, and by the way guys, NOBODY is going to be rich or have a decent income, selling overpriced products, that are not shipped, that the photos are not the same as the delivered products, the customer service does not work at all, and do not maintain their word and any other marketplace sells the same products for less money. This is my experience, and has been a nightmare since week 1. And it keeps going and going, because, they made me delete my review, they have not delivered the delayed products from open orders, but also they sent the supposed refund (to delete the comment) for less than half of what they promised to an expired credit card. Never again Spocket. By the Way, the following is the last message the person from financial sent me today, how charm: "Ok thank you Andres. We do have sufficient evidence that we have provided you a full refund via Stripe. So we have maintained our end of the agreement, and we were, in fact, offering to go above and beyond. We will now engage our legal team as well if you feel that is the best course of action." Kaylee To be clear, I have explained many times that they are "refunding" the money, which is not the amount we agreed, to EXPIRED CREDIT CARDS, that no money is going to enter my account, but they keep saying the lie, because their interest is the DELETE THE COMMENT. I don't want to have business with a company that is damaging my reputation, but also is charging to damage my reputation, but also every time one of my customers place an order I can not sleep because I dont know if they are going to ship the order on time, or if I have to pay extra to ship it, or if the product has poor quality, does not look like the photos, or any other problem. A nightmare in progress!!! To be clear I was bribed to delete a comment, and they never pay their part of the agreement. The never pay me any compensation for the reputational damages to my business. I have a check with the amount they told me sent, I need to know the address to send it now.

Dec. 28, 2019

Do not give this company your information! I have been trying to get a problem resolved for 3 months now to no avail! They have double and triple charged me each month and refused to refund for all the overages. Currently I have been charged 8 times, should have been 3. They have refunded me for 2 of the 5 over charges so there’s that. I have asked for a phone number to speak to an actual person but of course they won’t. So 100 emails later and nothing has been resolved! Steer clear of these people!

Dec. 23, 2019

Fellow Entrepreneurs Beware - I don’t like leaving bad reviews but I am leaving one with this app because of a bad experience I had with them that lasted over a couple of weeks. After checking out the app and the merchandise- I paid $49 for one month subscription. I liked the idea of selling products with shorter shipping times. But for some reason, the app would not push the products onto my Shopify shop. I contacted their support team and I was first told to change browsers, then try to see if I was having the same problem on my cell phone. After doing all of that, the app still would not push products to my store. The customer service rep said he was checking with their tech support and he would get back with me. He never did. I followed up with him 2 days later. He then told me, the problem was with Shopify and that they could not help me any further. When I enquired about getting my money back- he said he said he would send my request to financial, but no one from the finance department ever contacted me. I contacted Shopify about the problem and they told me they had no idea what Spocket was talking. So they also contacted Spocket to get the problem corrected. A different customer service rep contacted me and said they were working to fix the problem and they would like to offer me 3 mos free in exchange to the subscription fee I already paid. That seemed fair, so I said okay. Then she asks to explain the problem I am having. So I explained in detail the problem I was having. This same rep that offered me 3 mos free comes back with this email: “let's get this sorted and we'll come with some offer to cover for your subscription okay?” In another email she says she will contact me right away. A couple of days go by and again no one contacts me. So once again, I requested a refund via the app. This time a different customer service contacts me and assures me that she is following up with the finance team about my refund. After all of that I finally got my refund. But it was only because I pursued them!! Here’s the kicker, after doing some digging, I discovered that there apparently is a bug in the app and it doesn’t work on all stores. Other people have had this same problem with this app. My problem is that, if you know that you have a bug in your system then OWN it. Don’t give people the run around and try to B.S. them. I felt this company was disrespectful in the way they handled my situation. It gave me the impression that all they cared about is collecting the subscription fee and not actually providing a product/service that works. I just wanted to leave this review in hopes that no one else goes thru this. A

Nov. 26, 2019

I did not like their services, they have premium products, which most of the nicer products are premium products and with a paid account at the almost $50 a month mark, you only get to add 25 premium products. You have to pay almost $100 a month just to add premium products. Also, shipping is slow. I placed a test order to see how shipping would be, they still haven't shipped the items out and the order was placed 3 days ago. It is always best to test your suppliers prior to customers placing orders so that way you can work out the kinks. Not happy, so I decided to cancel. You can't just cancel your account, you have to talk to someone and hope they cancel your account. I ended up having to cancel my debit card instead to keep them from being able to charge me. I do not reccommend, try Modalyst instead. They ship faster and are more reasonably priced.

Nov. 17, 2019

This Company LIES I was going to use this until I read one of the "success stories" on their blog and realized it was actually a FAKE story. When the supposed owner of the store in the case study replied to my comments, she dismissed my inquiries admitting that she didn't write the article, although the entire thing is written in 1st person as if she DID write it...which in itself is very misleading. She also couldn't even provide me with a business email from her store, to verify the story is true...and instead told me to DM an IG account that looked obviously fake (made just 2 weeks ago with only random indian guys as followers). For all I know this app may work, but I'd rather not work with a company that lies and makes up success stories to get people on their platform.

Nov. 16, 2019

I found the products and the chat tool to be what you might expect. Unfortunately, I ran a test order to see what a customer might receive and the item sat for over 12 days with no more information than a label had been created. Via chat I worked with the Spocket team to finally receive the item and when I opened the package, I was nearly in tears. The item was not as described or pictured, the product was poorly constructed and now I am having a hard time trying to find how you can make a return. Not feeling warm and fuzzy over this whole experience. If this item was for a customer, they would surely NOT BUY from me again. I am considering to cancel the Spocket app and ask for a refund because my customers are looking for excellent products and communication / tracking on items when they are ordered. I am not confident at this point that I can trust Spocket with my customer orders.

Nov. 14, 2019

Products do not include shipping weights. Shipping costs are not pushed to customer..Bulk editing is not available. disappointed thus far. that I now have to edit 2100+ product individually and guess shipping weights so that my business doesn't lose money

Nov. 19, 2019

It said 7-day free trial so I accidentally bought the annual plan instead of monthly and they charged $348 and would not give my money back. I called them within 5 mins of making this mistake but they wouldn't budge. I explained to them they don't have any products that I could put on my store (toddlershoeoutlet.com) and all the prices are super high you can barely make a profit. Here is an example of how they are scamming you. Product shows as US supplier but just another Chinese product. Their supplier are DROPSHIPPING to YOU. :-/ https://toddlershoeoutlet.com/pages/spocket-scam

Nov. 5, 2019

App is expensive, for the quality! Quality and fabric of the clothing are very cheap and poorly stitched. Not worth it but, with lack of options, moving on is hard. I do like the shipping times!

Oct. 1, 2019

Possibly the biggest rip off you may experience, as soon as I installed the app to my shopify account, I get a message that says and I quote "Give Spocket a 5-stars review here on Trustpilot about your experience and your account will be upgraded to Starter plan for FREE. ❤️" So off the bat the reviews you read may not even be real or trustworthy. I haven't spent too long on the app because many products you find here can also be found on Aliexpress at a cheaper discount, and in some cases I have found products that ships within the United States, and total cost is still cheaper than using Spocket. Most products are purchased from countries like China, than shipped to Spocket suppliers warehouse in the United States, than drastically upscale to a higher price than you would buy from Aliexpress and sold to you. So if you want faster shipping than yes, buy from here. However consider the monthly/yearly fee they charge you as well as the cost per item vs Aliexpress. Also while doing some more product comparison I found that some suppliers even buy the product from another source and than slap their logo onto it and sell it as theirs. For example a product I found on Walmart called ACOPower Wheeled 42-Quart Portable Solar Powered Fridge Cooler can Fit 64 Cans for $399, but on Spocket it's called LionCooler and it sells for more than $500 to the buyer and than they want you to sell it for $700+. This is just one of the products I researched, there are plenty more.

Sept. 29, 2019

Scammy! Good concept but very bad execution. Oberlo is a million times better plus it's totally free for up to 500 products! This is $49 a month and product prices are too high. Their "Wholesale" prices and shipping often add up to higher than suggested retail with slim profit margins, if any. There are no reviews on products or any of the suppliers. They still have a lot of work to get it where it needs to be imo. Maybe they need the cash from the trapped annual subscribers! BEWARE if you sign up for the annual plan there are no REFUNDS whatsoever. Knowing what I know now I would have rather lost $49 for a month than paid $348 for the year and realized it was not for me after a month. And it constantly tries to get you to upgrade to the Empire Plan for $828 - so annoying!! My issue is finding good products to sell - I found a good seller but they don't ship to the U.S from Canada - well forget that...helloooo?! SO MANY of the other goods can be sourced for much less elsewhere or the consumer can buy it often for half the price with a simple Google search. Otherwise there is a really limited inventory with the smaller sellers (like they only have size small and XL or they have 10 pieces of something). They say the advantage is they automate the process. Well well and good but if there is no merchandise I can sell there is nothing to automate. There are also no reviews on the products or sellers. Concept is good but they have quite a ways to go. Only good thing has been their customer service which is always responsive and helpful but alas their hands are tied by management. Too bad they have to lure people into the annual plan (comes to 'ONLY' $29/month vs $49/month) to get them to stay a customer. In hindsight would have rather spent that money on advertising. Caveat Emptor. Update: I checked out Grey Zeus since I had received an email from Spocket about them as a new US supplier. I am desperately trying to find something usable to sell but spending FAR TOO LONG on it with no success! So as one example their simple Kara Tank Top is $25.50 wholesale (twice as much as I would spend myself as a consumer) and shipping is $10 for a little tank top that weighs nothing. Total = $35.50 and the recommended Sales Price is $34? So I'm negative before even marking anything up! For a 30% profit margin that tank would have to sell for $48. And so on with all their products - does anyone even look at this to see that it makes any sense at all or the suppliers put anything they want and charge any price for shipping or otherwise? Far too many products have a higher wholesale price than is available retail with a simple Google search. I just don't get it! And I'm even afraid that anyone buys anything I have listed from Spocket as I hear there are too many fulfillment issues with suppliers.

Sept. 15, 2019

All the distributors are selling at retail prices. I went to all the manufacture websites and i can buy the products from them cheaper then then Spoket

Aug. 31, 2019

Everything I selected for my site was “premium”, requiring a higher monthly rate. I tried to contact them and got a bot. I removed this app.