Spocket: US & EU Dropshipping
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Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money. That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications. To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at [email protected] with your subscription details so we can investigate and provide a more tailored resolution. Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
Super intuitive and easy to use!
thank you for your fantastic feedback! We’re delighted to hear that you find the app super intuitive and easy to use. Making the user experience as smooth as possible is our top priority, so it’s great to know we’re hitting the mark. If you have any questions or need any help, feel free to reach out. Thanks for your support - Eleanor
ease of use
Thank you for your kind words! We’re delighted to hear that you find our app easy to use. Making things simple and user-friendly is a top priority for us. If you have any additional feedback or suggestions, we’d love to hear them. Thanks again for your support! - Eleanor
Top
Thanks for the praise! We're delighted to hear that you consider us top-notch. If there's anything specific you love or if you have any suggestions for us, we'd love to hear them. Your feedback helps us continue to improve! - Eleanor
amazing app. I have just been here for a couple of days, so I am basically learning about the business but I already in love
Thank you so much for your enthusiastic feedback! We’re thrilled to hear that you’re already loving the app, even though you’ve only been with us for a few days. We’re here to support you as you learn and grow in your business journey. If you have any questions or need any help, don’t hesitate to reach out. Welcome aboard, and thanks again for your kind words! - Eleanor
Price Is Very High I compare All some Products 40$ to 62$ Defrance { Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt } This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance I checked 5 to 10 Products Some Products are good But some Products have Very High Prices
Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings. We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is [email protected] Thanks again for bringing this to our attention! - Eleanor
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations. We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service. Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies. If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
I'm looking through Spocket for the millionth time after installing and reinstalling it. The real variety of products is in the aliexpress section which are just links to aliexpress products/sellers, not only can you import aliexpress for free with DSers, but blindly adding aliexpress linked products from spocket to your store is one sure way to ruin your reputation before you even start. Why? Most aliexpress products now are promoted by "CHOICE," the aliexpress version of Amazon, meaning aliexpress and choice will be all over the package your customer recieves. Meanwhile the US options are literally just random things added by random sellers they allow on the platform, looks like a thrift shop, bad images, immature and vague description etc, and we're expected to pay $40 just to get started building a thriftshop lol. Not to mention that their listings are so high expecting you to be okay with a few dollars, as if youre not going to be investing in paid ads which leaves you nothing. WARNINGGGGG: I never opted for a subscription plan, not even a free trial. Just downloaded it for a day to look at their offerings then uninstalled the app. My paypal said I have an "auto-pay" of $39.99 scheduled for Spocket, I signed in to my spocket account again, it was showing that I def have the free plan with no subscription on. I was only able to cancel the auto pay directly from my Paypal since the spocket account shows as free trial. I have no idea how it fished my paypal info, prob because paypal is connected to shopify. Beware, if you're credit card is the one connected to shopify the auto pay may not be as obvious. --- Update: They've been spamming me with emails a few times a week ever since my review, cc'ing almost everyone in their department. Bipolar as a company, leave me alone! Blocked them and reported as spam but still in my inbox, new email from one of their staff each time!!!
hank you for sharing your feedback and concerns. We understand your frustration regarding the product variety and integration with AliExpress. Spocket aims to provide a curated selection of high-quality products, and while we do offer access to products from various sources, including AliExpress, our goal is to help you find reliable and unique items for your store. We recommend reviewing the suppliers and products thoroughly to ensure they meet your quality standards and align with your brand's reputation. If you have any specific issues or need assistance with product selection, please reach out to our customer support team
Ms. Elenor went above and beyond to resolve my situation, she was very professional and genuinely caring. She is by far the best Spocket Rep that knew what she was doing and applied her professionalism to make me a very happy customer and a long term business relationship. Ms. Elenor is a 11 out of 10....Thank You Helen Bot · Just now. Message…
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ms. Eleanor provided such outstanding service and went above and beyond to resolve your situation. It’s great to know that her professionalism and care made a positive impact. We’ll be sure to pass along your kind words to her. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing our business relationship with you!
Great service for shops
Thank you for your kind words! We’re glad to hear that you find our service great for shops. Your satisfaction is important to us, and we’re here to support you with any further needs or questions. If there’s anything else we can assist with, just let us know! - Eleanor
I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription. -> left the app and now we wanted to deinstall and remove it. Cant be removed due to "Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:" Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing. Now how should I ever remove the app since I cant even log in? 0 STARS!!!!!
We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at [email protected], and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor
Quality products, great tags for customer finds
Thank you for your great feedback! We’re pleased to hear that you find our products to be of high quality and that the tags are helping with customer discovery. We strive to enhance your experience and make your store as successful as possible. If you have any more suggestions or need assistance, we’re here to help! - Eleanor
Thank you for the 5 stars! We appreciate your feedback. If you have any specific thoughts or suggestions on how we can make your experience even better, please feel free to share. We’re here to help! - Eleanor
they said they had Free plans they don't
Thank you for sharing your experience. We appreciate your feedback and will use it to help enhance our service. We do have a free 14-day trial. If you're willing, could you please provide more details about your experience with Spocket via email at [email protected]? - Eleanor
I love the variety of products, options to have USA made/shipped, and that I don't have to keep my own inventory! It has made launching my online store much lower cost, and simple to do!
Thank you so much for your kind words! We're thrilled to hear that our variety of products and the option for USA-made/shipped items have made your experience smooth and cost-effective. It's fantastic to know that our service has helped simplify your store launch. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out! - Eleanor
i think this app has great potential to build businesses from scrath. as it helps big time to connect suppliers with businesses and brands.
That's exactly what we're all about - connecting suppliers with businesses and brands, and making it easy for them to grow and thrive. We believe that by providing a seamless and efficient way to find and source products, entrepreneurs can focus on what they do best - building and growing their business. - Erwin
I like the variety of items available. Fast shipping options. Easy platform to use for the most part. Easy bulk editing. The integration with Shopify is seamless. Most of all I enjoy the customer service, especially mark he was so helpful and patient.
Aww, thank you so much for your kind words about Mark from our customer support team! We're thrilled to hear that he was able to provide you with the help and assistance you needed in a timely and patient manner. We're proud to have team members like Mark who truly go above and beyond to ensure our customers have a positive experience with Spocket. We'll be sure to pass along your gratitude to Mark, and we appreciate you taking the time to share your feedback with us! If you have any further questions or need help in the future, please don't hesitate to reach out - we're always here for you. - Erwin
It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan. It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans. We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan. Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin
We'd love to hear more about your experience with Spocket! If you have any feedback or suggestions, please don't hesitate to share them with us. We're always looking for ways to improve and appreciate your input. If you have any questions or need assistance, we're here to help. - Erwin
Die Produkten sind top in hoch Qualitat. Ich bin wirklich zufrieden mit Auswahl und online support
Wir freuen uns sehr, dass Sie zufrieden sind mit unseren Produkten und unserem Online-Service. Wir arbeiten immer daran, die beste Qualität und Auswahl für unsere Kunden zu bieten. - Erwin
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