Spocket: US & EU Dropshipping
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I'm looking through Spocket for the millionth time after installing and reinstalling it. The real variety of products is in the aliexpress section which are just links to aliexpress products/sellers, not only can you import aliexpress for free with DSers, but blindly adding aliexpress linked products from spocket to your store is one sure way to ruin your reputation before you even start. Why? Most aliexpress products now are promoted by "CHOICE," the aliexpress version of Amazon, meaning aliexpress and choice will be all over the package your customer recieves. Meanwhile the US options are literally just random things added by random sellers they allow on the platform, looks like a thrift shop, bad images, immature and vague description etc, and we're expected to pay $40 just to get started building a thriftshop lol. Not to mention that their listings are so high expecting you to be okay with a few dollars, as if youre not going to be investing in paid ads which leaves you nothing. WARNINGGGGG: I never opted for a subscription plan, not even a free trial. Just downloaded it for a day to look at their offerings then uninstalled the app. My paypal said I have an "auto-pay" of $39.99 scheduled for Spocket, I signed in to my spocket account again, it was showing that I def have the free plan with no subscription on. I was only able to cancel the auto pay directly from my Paypal since the spocket account shows as free trial. I have no idea how it fished my paypal info, prob because paypal is connected to shopify. Beware, if you're credit card is the one connected to shopify the auto pay may not be as obvious. --- Update: They've been spamming me with emails a few times a week ever since my review, cc'ing almost everyone in their department. Bipolar as a company, leave me alone! Blocked them and reported as spam but still in my inbox, new email from one of their staff each time!!!
hank you for sharing your feedback and concerns. We understand your frustration regarding the product variety and integration with AliExpress. Spocket aims to provide a curated selection of high-quality products, and while we do offer access to products from various sources, including AliExpress, our goal is to help you find reliable and unique items for your store. We recommend reviewing the suppliers and products thoroughly to ensure they meet your quality standards and align with your brand's reputation. If you have any specific issues or need assistance with product selection, please reach out to our customer support team
Ms. Elenor went above and beyond to resolve my situation, she was very professional and genuinely caring. She is by far the best Spocket Rep that knew what she was doing and applied her professionalism to make me a very happy customer and a long term business relationship. Ms. Elenor is a 11 out of 10....Thank You Helen Bot · Just now. Message…
Thank you so much for your wonderful feedback! We’re thrilled to hear that Ms. Eleanor provided such outstanding service and went above and beyond to resolve your situation. It’s great to know that her professionalism and care made a positive impact. We’ll be sure to pass along your kind words to her. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to continuing our business relationship with you!
I love the flexibility this platform gives me to sell multiple products in a short period of time, the tools provided for shipping and payment simplify the experience. I would recommend this app to everyone starting an online business, it’s affordable effective and frees up your time to enjoy the life that you’ve created… Love it!!!!!!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you love the flexibility our platform offers and that the tools for shipping and payment have simplified your experience. It’s wonderful to know that our app is helping you streamline your online business and free up your time. We truly appreciate your recommendation and are so glad you’re enjoying it. If you ever need any support or have more feedback, don’t hesitate to reach out. Love having you with us! - Eleanor
Great service for shops
Thank you for your kind words! We’re glad to hear that you find our service great for shops. Your satisfaction is important to us, and we’re here to support you with any further needs or questions. If there’s anything else we can assist with, just let us know! - Eleanor
I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription. -> left the app and now we wanted to deinstall and remove it. Cant be removed due to "Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:" Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing. Now how should I ever remove the app since I cant even log in? 0 STARS!!!!!
We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at [email protected], and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor
Quality products, great tags for customer finds
Thank you for your great feedback! We’re pleased to hear that you find our products to be of high quality and that the tags are helping with customer discovery. We strive to enhance your experience and make your store as successful as possible. If you have any more suggestions or need assistance, we’re here to help! - Eleanor
Thank you for the 5 stars! We appreciate your feedback. If you have any specific thoughts or suggestions on how we can make your experience even better, please feel free to share. We’re here to help! - Eleanor
they said they had Free plans they don't
Thank you for sharing your experience. We appreciate your feedback and will use it to help enhance our service. We do have a free 14-day trial. If you're willing, could you please provide more details about your experience with Spocket via email at [email protected]? - Eleanor
I love the variety of products, options to have USA made/shipped, and that I don't have to keep my own inventory! It has made launching my online store much lower cost, and simple to do!
Thank you so much for your kind words! We're thrilled to hear that our variety of products and the option for USA-made/shipped items have made your experience smooth and cost-effective. It's fantastic to know that our service has helped simplify your store launch. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out! - Eleanor
Looking for a new dropshipping app. This one was apparently 'free' to start off with or have a 14 day free trial. It wouldn't let me choose a free plan no matter what i did. i'm just starting out & was told to get a free one to start off with, don't be fooled into thinking you have to pay especially as a new dropping site ! even the free trial wasn't free it was asking for $1.99 now !! SCAM ..... AVOID ....
I'm so sorry to hear that you had a frustrating experience with our 14-day free trial. I'm here to help clarify the situation and make things right and I apologize for any confusion. If there's anything else we can do to rectify the situation or answer any questions you may have, please don't hesitate to reach out. Your satisfaction is our top priority, and we are committed to making things right. - Erwin
i think this app has great potential to build businesses from scrath. as it helps big time to connect suppliers with businesses and brands.
That's exactly what we're all about - connecting suppliers with businesses and brands, and making it easy for them to grow and thrive. We believe that by providing a seamless and efficient way to find and source products, entrepreneurs can focus on what they do best - building and growing their business. - Erwin
I like the variety of items available. Fast shipping options. Easy platform to use for the most part. Easy bulk editing. The integration with Shopify is seamless. Most of all I enjoy the customer service, especially mark he was so helpful and patient.
Aww, thank you so much for your kind words about Mark from our customer support team! We're thrilled to hear that he was able to provide you with the help and assistance you needed in a timely and patient manner. We're proud to have team members like Mark who truly go above and beyond to ensure our customers have a positive experience with Spocket. We'll be sure to pass along your gratitude to Mark, and we appreciate you taking the time to share your feedback with us! If you have any further questions or need help in the future, please don't hesitate to reach out - we're always here for you. - Erwin
Je suis un débutant en dropshipping. C'est vrai que Spocket permet d'augmenter la motivation d'avancer dans le métier. Spocket m'a amené à trouver des chemins vers les produits convenables à ma niche.
Merci beaucoup pour votre feedback, nous sommes ravis d'entendre que Spocket a pu vous aider à démarrer votre carrière de dropshipping avec succès ! Nous sommes reconnaissants de voir que notre plateforme a pu vous aider à trouver des produits qui correspondent à votre niche, ce qui est essentiel pour un commerce en ligne efficace. Nous sommes là pour vous aider à grandir et à améliorer votre entreprise, n'hésitez pas à nous contacter si vous avez besoin de quelque chose. Bonne chance avec vos ventes ! - Erwin
I absolutely love Spocket! The integration process is smooth, and the interface is exceptionally clean and user-friendly. The notifications about products going out of stock are incredibly helpful.
We're proud of the effort we put into making the integration process seamless and easy to use, and it's great to hear that it paid off for you. Our goal is to make it simple and stress-free for you to start selling and managing your online store, and it sounds like we've achieved that for you. - Erwin
We'd love to hear more about your experience with Spocket! If you have any feedback or suggestions, please don't hesitate to share them with us. We're always looking for ways to improve and appreciate your input. If you have any questions or need assistance, we're here to help. - Erwin
Die Produkten sind top in hoch Qualitat. Ich bin wirklich zufrieden mit Auswahl und online support
Wir freuen uns sehr, dass Sie zufrieden sind mit unseren Produkten und unserem Online-Service. Wir arbeiten immer daran, die beste Qualität und Auswahl für unsere Kunden zu bieten. - Erwin
I have been using Spocket for my Shopify store, FableFad, and I am very impressed. The platform offers high-quality products and an intuitive interface. The 3-5 day shipping time is perfect and has greatly improved my customer satisfaction. Highly recommend Spocket for any eCommerce store owner!
Wow, thank you so much for taking the time to share your experience with Spocket! We're thrilled to hear that you're loving our platform and the products you've found. Our goal is to provide the best possible experience for our users, and it's great to know that we're hitting the mark. Fast shipping time is indeed one of our strengths, and we're happy to hear that it's made a significant impact on your customer satisfaction. Your Shopify store, FableFad, looks amazing by the way! We're honored to have played a part in its success. Thank you again for your kind words and for choosing Spocket as your go-to supplier for your eCommerce store. We're always here to help you grow and thrive! - Erwin
I love Spocket because it makes the ordering and fulfillment process so easy and it is quick and easy to use. I love it!
Thank you so much! We're thrilled to hear that you're enjoying the convenience and ease of use with Spocket! Our goal is to make dropshipping as seamless as possible for our users, and it sounds like we're hitting the mark for you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know! - Erwin
I love the variety of products and the Spocket Support Team is AMAZING! Thank you!!!
We're beaming with pride to hear that you love the variety of products we offer! We're constantly working to add new and exciting products to our catalog, so it's great to know that you're finding something that resonates with you. And thank you for the shoutout to our Support Team - they're the best in the business, and we're lucky to have them on our side! - Erwin
False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details? If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store! Update: These people constantly spam you with emails and phone calls if you leave a review, trying to get you to change the review. SPAMMING ME WILL NOT HELP YOUR CASE! REMOVE MY EMAIL ADDRESS AND MY PHONE NUMBER FROM YOUR DATABASE WITH IMMEDIATE EFFECT. THE NEXT CONTACT I RECEIVE FROM YOU WILL RESULT IN ME REPORTING YOU TO SHOPIFY AS A SPAMMER
I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services. If you're willing, could you please provide more details about your experience with Spocket via email at [email protected]? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin
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