Spocket: US & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.2
feedback
531
chart
#269
All reviews
Review RSS Feed
March 28, 2023
Awesome experience working with Jessa in resolving an issue we had. She was extremely helpful and took her time to understand our issue.
Thanks for sharing your positive review of Jessa's service. Feedback like yours is valued by every team member here, and it motivates us to continue developing our service. - Irene
March 27, 2023
This is a good app for anyone looking to start a dropping shipping business on Shopify. As they state, there are hundreds of products to choose from for your store. The customer service and support teams are very friendly and easy to work with. HOWEVER, BUYER BEWARE; here are some important considerations based on my personal experience. Product stock notifications and COMMUNICATIONS with suppliers ARE HORRIBLE, which means THERE’S A PERPETUAL PROBLEM WITH PRODUCTS BEING OUT OF STOCK. Over the two+ years of working with Spocket, I had to cancel more than 70% of the orders placed through the app. The reason was because items were out of stock or the supplier was no longer selling on the app, and there was never a communication regarding these status changes. Because of that, my customers ordered with an expectation to receive, only to become dissatisfied and upset with my company when I had to cancel their orders. Moreover, these scenarios cost my business significant money for credit card processing and cancellation fees. If your goal is to simply show an abundance of products on your site, then this app may be right for you. If your goal is to make money in product sales with happy, satisfied customers, then I caution you to stay away.
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. Allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at [email protected] so we can look into this matter immediately. Thank you for your understanding and patience! - Spocket team
April 3, 2023
This was my first time using Spocket customer service and Ria did an amazing job answering my questions fast and efficiently. Thank you!
We believe that effective communication is key to building strong and lasting relationships with our users. We're glad to know that Earl has been able to assist you effectively. Please don't hesitate to reach out if you need further assistance or have any questions. We're always happy to help! - Irene
March 19, 2023
Easy and super convenient! It does everything from the description to shipping for you. Exactly what I've been looking for!
Thank you for your kind words! We strive to make our platform user-friendly and accessible to everyone. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have. Don't hesitate to reach out to us! - Irene
March 11, 2023
Love the app and the products. Rapid response from costumer service. Would recommend to all other dropshippers. Thanks Spencer for your prompt help.
That's great to hear! We are glad that Spencer was able to help you with all your questions. It also gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Irene
March 9, 2023
So far its been a great app. Other than that, the support has been superb. Thank you so much for your assistance.
Thank you for leaving us a review! We're pleased to know that you liked the platform and how the team provided you with exceptional support! - Irene
March 5, 2023
I love how many different items are available. it is super easy and so much variety! I am now ready to start my business!
That is incredible! Getting your business off the ground can be difficult for some, and hearing how we assisted you makes us feel like we're on top of the world! We appreciate you informing us; it boosts our motivation. - Irene
March 5, 2023
Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.
We deeply regret that this occurred. Would you mind sending us an email at [email protected] with more information about the situation so we can look into it right away?
March 1, 2023
Customer service is excellent. Robbie assisted me with a dropshipper who was problematic and was able to resolve my issue. Appreciate the QUICK response and consistent follow up regarding this matter.
We love hearing about how good our team made you feel today, Katu Beauty! We are very grateful for specially mentioning Robbie, I'm sure he'll love to hear this! We'll keep up the good work! - Irene
Feb. 22, 2023
Prinz was such a big help. He took us through the onboarding and answered all of our questions! 10/10 EXPERIENCE!
Awesome! Thank you so much for your wonderful feedback! We'll forward your kind words to Prinz, who we're sure will be delighted to read your comment. Have a wonderful day! We look forward to assisting you again soon! - Irene
Feb. 21, 2023
Russel provided amazing customer service when I ran into an issue. Russel had very speedy replies highly recommend.
Thanks for your feedback! It gives us much pleasure to know that you love the app and that Russel was able to provide you with the assistance you need. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Irene
Feb. 20, 2023
In addition to being a top-notch app, their support staff is also second to none. Thanks to my research, I was able to identify a dropshipping company with dependable suppliers and lightning-fast service. Spocket is an excellent app, and I suggest it to everyone.
Whoa! that's amazing to hear. It is something we will be proud of. Thank you for taking the time to write a review for us. We will continue to improve and provide you with only the best! - Irene
Feb. 17, 2023
Love this app. Everything is pretty smooth to work with and the customer service is amazing if you have any issues. Especially working with Erwin. I only had a small issue, but they handled it with the care of a big issue. I have been completely satisfied with spocket.
Wow! Thank you so much for letting us know you had a fantastic experience! Send us a message anytime you need anything! - Irene
Feb. 14, 2023
So far so good! Just installed and am adding great products to my store! I've anted to carry products by Red Herring Games for quite some time, and think this may be the best way to get their products into our customers hands!
Thank you for your positive feedback! It's part of our mission to keep empowering you to succeed. We will continue to add new products for you to choose from. If you need assistance, please contact us at [email protected]. - Irene
Feb. 10, 2023
HIGH VALUE products and fast shipping options. well worth it. its is a good way to add the value to your brand.
That's so awesome! We are delighted that you find the app simple to use. We take pride in providing excellent value to our dropshippers. If you need assistance, please contact us at [email protected]. - Irene
Feb. 3, 2023
Spocket is so easy to use with many options to pick from. I know my costumers will enjoy. I will shop on Spocket again for inventory.
Thank you for leaving a positive review and loving the app. At Spocket, we continuously strive to serve you better. Looking forward to assisting you in the future! - Irene
Sept. 27, 2023
Eleanor, help me so much even when it took so long. I hope I come across help like hers in the future. Thank you so much.
Thanks for the review! Feel free to explore the app and reach out to us via email at [email protected] or 24x7 live chat if you need assistance. - Irene
Jan. 24, 2023
This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue. I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple. Have already lost 1 month for which I have paid. Take responsibility. I would give ZERO stars if one could... They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution. The management does not even bother. Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience!
Jan. 21, 2023
Spocket is the ultimate solution for any e-commerce entrepreneur seeking to build an outstanding store complete with remarkable merchandise.
Thank you for your kind words and for taking the time to provide feedback to Spocket. We are proud to provide great value to our dropshippers, and rest assured that we are focusing on supplier sourcing and we will keep on adding more products and suppliers in the near future. We hope to assist you again in the near future. If you need assistance, please contact us at [email protected] - Irene
Jan. 19, 2023
Spocket is a good Dropshipping app for e-commerce Stores. You can find a variety of products to sell in your online store.
We appreciate you taking the time to provide us with feedback. It is our pleasure to provide you with the best dropshipping app available, and rest assured that we will continue to strive. Have a fantastic day! - Irene