All reviews

Rating Breakdown

  • 5
    70% (422 ratings)
  • 4
    6% (36 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (7 ratings)
  • 1
    14% (84 ratings)

Reviews with Text

  • 94% (527)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 4, 2023

This was totally worth it! I saw huge results after a week of using Spocket. I couldn"t think of running a store without it!

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much! It fills us with pride to know that our service is valued by our dropshippers. We strive to be the best we can be every day. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

5 / 5 Share

April 30, 2023

Excellent customer service Good communication! Very friendly and good treatment Highly recommended Thanks

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. We will share this with the Spocket Customer Support team to let them know how we are doing. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

5 / 5 Share

Oct. 22, 2023

Edrielle & Russel were terrific customer service reps! Edrielle helped me make a critical decision for my business as I was having some challenges with the results of exploring various apps and platforms previously. She took the time to confirm various details which helped me make the decision to go forward with Spocket. I am so excited to try Spocket and Russel helped confirm details so I could go forward with various aspects of sign up. Thank you Edrielle, Russel and Spocket! Erwin was very helpful with providing insight on certain products available in your inventory database. He helped me better understand the reasoning behind a few details which were not obvious to me and which will help me pass on that info to my customers if ever needed so I have that info on hand. Thank you Erwin! Ria was very helpful at identifying and clarifying various critical details essential for successful payment processing and fulfilling order processes. The info she provided was pivotal for preventing any issues and enabled me to work within the terms of payment for order processing in a successful manner for small business starting a drop shipping component. Thank you Ria and Spocket! Your customer support is phenomenal! Edrielle once again has helped me greatly! She has been by my side helping me navigate the Spocket platform! Russel once again was really patient and thorough when helping me out with all pricing inquiries. Thank you! Spencer was great at helping confirm what I was able to revise and customize in product descriptions so I do not break any connection between my store and the products on Spocket. Edrielle consistently delivers thoughtful and conscientious details, advice and feedback on all of my concerns to assure I have what I need to move forward. Alleighna is a consistently great customer service rep. Every time she has been considerate, kind, helpful and has gone out of her way to make sure that my concern is resolved. She has once again helped me greatly at a time where I really needed it. Thank you so much Alleighna! Thank you Spocket management as well!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback! We are so glad and proud to hear that you are happy with the assistance provided by Edrielel and Russel. This is our main goal in Spocket. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

5 / 5 Share

April 25, 2023

this is fast and easy it is my first time so fast and easy is real good I am expecting to have great success with this app

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

We are happy to know that you are enjoying your Spocket experience. We hope you'll get your first sale soon. Looking forward to the success of your store😊 Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

5 / 5 Share

April 25, 2023

Excellent service topp top je recommande Réponse rapide et complète J'utilise tout les jours l'application via shopify

Using app

About 10 hours

Total reviews

3

Average rating

5.0

Developer Reply

Merci pour vos commentaires! Cela nous fait beaucoup de plaisir de savoir que vous aimez le Spocket. Vos aimables paroles nous encouragent à continuer à faire de notre mieux. N'hésitez pas à nous contacter 24h/24 et 7j/7 via notre canal de chat ou vous pouvez nous envoyer un e-mail à [email protected] - Abigail

5 / 5 Share

April 20, 2023

This is an easy to use website, making drop shipping as stress-free as possible. Spocket makes searching for specific products easy and the descriptions for each item are outstanding. So far, I have been extremely pleased with Spocket.

Using app

About 11 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking a moment to share your experience at Spocket. We’re proud to deliver great value to our dropshippers, so we’re delighted that you found our product and app to be useful. We hope to assist you again soon. -Mhike

5 / 5 Share

April 18, 2023

They have an awesome selection of products and awesome customer service!! The mockups on the products are very high quality and look great in my store!!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback! It gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. -Mhike

5 / 5 Share

April 15, 2023

Fast and convenient customer support from Erwin. Couldnt ask for an easier first experience with this app!

Using app

36 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Fantastic! We are glad you love the Spocket experience and that Erwin was able to help you with your concern efficiently! It is great everything on your end is going smoothly. Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

5 / 5 Share

April 9, 2023

Just getting started with spocket and seems easy to use. Definitely recommending this to all entrepreneur.

Using app

5 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the wonderful feedback! We are so glad you find the app very user-friendly. If you should need anything, please do not hesitate to reach out 24/7 through our chat channel or you can send us an email at [email protected] Thank you for your trust and recommendation! - Abigail

5 / 5 Share

April 7, 2023

Sprocket is awesome! I suggest checking it out :) You can import products from suppliers around the world with many variants. It has a really to use UI as well.

Using app

3 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. We are glad you like Spocket! Our entire Customer Support team is very much happy to help and provide all the assistance you need. Have a lovely day! Feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] - Abigail

1 / 5 Share

April 5, 2023

This is a scam! Why NOT to use this: 1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me. 2) Their prices are way too high on the products. It's impossible to make any money with them. 3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app. The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.

Using app

3 months

Total reviews

5

Average rating

3.4

Developer Reply

We're very sorry to hear about your experience but thank you for sharing it! This helps us know what we can improve on and you can rest assured that the appropriate actions will be taken to resolve these concerns. We are a resolution-driven company and we would love to sort this out for you. Please don't hesitate to reach out to us at [email protected] anytime. Thank you for giving us a chance and we wish you all the best! - Abigail

5 / 5 Share

June 13, 2023

Using Spocket, the dropshipping app on Shopify, has been an absolute game-changer for my business. It has truly transformed my business in remarkable ways. I want to give special recognition to PRINZ, a Spocket representative, who has already provided such invaluable assistance throughout my dropshipping journey. I highly recommend Spocket to anyone looking to excel in the world of dropshipping. I am excited to continue exploring and utilizing the app to further enhance my business.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

It's amazing to hear how Russel wowed you with her expertise! It truly reflects her commitment in providing support with a personal touch. We made a pact to make sure you're well taken care of. Thank you very much, Paw Puparazzi! - Irene

5 / 5 Share

March 28, 2023

Awesome experience working with Jessa in resolving an issue we had. She was extremely helpful and took her time to understand our issue.

Using app

About 17 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing your positive review of Jessa's service. Feedback like yours is valued by every team member here, and it motivates us to continue developing our service. - Irene

1 / 5 Share

March 27, 2023

This is a good app for anyone looking to start a dropping shipping business on Shopify. As they state, there are hundreds of products to choose from for your store. The customer service and support teams are very friendly and easy to work with. HOWEVER, BUYER BEWARE; here are some important considerations based on my personal experience. Product stock notifications and COMMUNICATIONS with suppliers ARE HORRIBLE, which means THERE’S A PERPETUAL PROBLEM WITH PRODUCTS BEING OUT OF STOCK. Over the two+ years of working with Spocket, I had to cancel more than 70% of the orders placed through the app. The reason was because items were out of stock or the supplier was no longer selling on the app, and there was never a communication regarding these status changes. Because of that, my customers ordered with an expectation to receive, only to become dissatisfied and upset with my company when I had to cancel their orders. Moreover, these scenarios cost my business significant money for credit card processing and cancellation fees. If your goal is to simply show an abundance of products on your site, then this app may be right for you. If your goal is to make money in product sales with happy, satisfied customers, then I caution you to stay away.

Using app

About 3 years

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. Allow us to help you with your concern. One of our account managers will reach out to you directly to help with any issues you may have otherwise; please chat with us or email us at [email protected] so we can look into this matter immediately. Thank you for your understanding and patience! - Spocket team

5 / 5 Share

April 3, 2023

This was my first time using Spocket customer service and Ria did an amazing job answering my questions fast and efficiently. Thank you!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

We believe that effective communication is key to building strong and lasting relationships with our users. We're glad to know that Earl has been able to assist you effectively. Please don't hesitate to reach out if you need further assistance or have any questions. We're always happy to help! - Irene

5 / 5 Share

March 19, 2023

Easy and super convenient! It does everything from the description to shipping for you. Exactly what I've been looking for!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We strive to make our platform user-friendly and accessible to everyone. Our dedicated customer support team is available 24/7 to assist you with any questions or concerns you may have. Don't hesitate to reach out to us! - Irene

5 / 5 Share

March 11, 2023

Love the app and the products. Rapid response from costumer service. Would recommend to all other dropshippers. Thanks Spencer for your prompt help.

Using app

About 2 months

Total reviews

6

Average rating

5.0

Developer Reply

That's great to hear! We are glad that Spencer was able to help you with all your questions. It also gives us much pleasure to know that you love the app and our products. Your kind words encourage us to continue doing our best. Thanks again, and have a wonderful day. - Irene

5 / 5 Share

March 5, 2023

I love how many different items are available. it is super easy and so much variety! I am now ready to start my business!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

That is incredible! Getting your business off the ground can be difficult for some, and hearing how we assisted you makes us feel like we're on top of the world! We appreciate you informing us; it boosts our motivation. - Irene

2 / 5 Share

March 5, 2023

Not sure where these items are sourced from but looks kind of like Ali products. You can not sell anything on any platform but your Shopify website. They are extremely over priced for us. Sourcing yourself may be a better option unless you already have an established dropshipping only store, but for us we sell handmade stuff and just wanted crystals and accessories to go with our Spiritual metaphysical things. Most of the tarot cards seem to be knock offs which can get you in to trouble. Yes any money you pay they WILL NOT refund it seems, even if you don’t want to use their services. Read the fine print as that holds ALL the Truth or lack there of.

Using app

3 months

Total reviews

3

Average rating

2.3

Developer Reply

We deeply regret that this occurred. Would you mind sending us an email at [email protected] with more information about the situation so we can look into it right away?

5 / 5 Share

March 1, 2023

Customer service is excellent. Robbie assisted me with a dropshipper who was problematic and was able to resolve my issue. Appreciate the QUICK response and consistent follow up regarding this matter.

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

We love hearing about how good our team made you feel today, Katu Beauty! We are very grateful for specially mentioning Robbie, I'm sure he'll love to hear this! We'll keep up the good work! - Irene