Spocket: US & EU Dropshipping

Jan. 16, 2023

Spocket is a great tool for new dropshippers like me. It's easy to navigate and has a great variety of products that will fit in my store. Can't wait to get started!

Jan. 13, 2023

Ottima integrazione, bei prodotti. Anche assistenza davvero efficiente. Rispondono velocemente e capiscono i problemi. Consigliato

Jan. 8, 2023

I.am in the process of he king out their services, 100 characters is too long for a review. Also I.am.having issues connecting aliexpress

Jan. 8, 2023

Super easy to use, search and push to your store front. I have yet to have any sales as I just did this today, but I am very excited! There are tutorials and support as well.

Jan. 5, 2023

We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

Jan. 31, 2023

This is a great service, Erwin helped me today and was very helpful. My problem go solved right away.

Jan. 2, 2023

Prinz was awesome sorted in minutes of connecting :) thanks again for all the help http://triedtedtedstore.com/

May 31, 2023

Spocket is an easy-to-use site with great customer support! I appreciate the quick response to questions. Thanks!

Dec. 28, 2022

super easy to integrate with my shop, clear descriptions and quality products. Great variety for whatever niche you are promoting

Dec. 28, 2022

Ria helped me understand that my account was disconnected, so I was able to keep my account current. Site is easy to use.

Dec. 27, 2022

Spocket is very easy to navigate through, I love that they have a lot of US products to make my shipping times better inside of the US once I open my store in the next week or so. When I had questions Vash from the support staff was very fast, helpful, and friendly. I recommend Spocket to others trying to get into this space.

Dec. 26, 2022

great app with an amazing customer service and products, Jam was very helpful in resolving my issues!

Dec. 24, 2022

Easy to use, quick Shipping, easy website I love it. They have imaging so you can add a image that you're looking for and just sync it to Spocket.

Dec. 23, 2022

I gave this app a chance. I wanted to believe it could do what I needed to make my dropshipping business easier to source and fulfill orders. It did the opposite. The customer support is very accessible but they are not effective or truly helpful. They are very polite but you end up engaging several different reps over time about the same issue as if they never communicate or read what you've sent them even updates. They never seem to know how to get you connected to technical support or the supplier directly. Even THEY aren't able to communicate with any of them. They essentially apologize profusely and continuously and that is the extend of their customer support regarding real issues that can impact your business. I have doubts about positive reviews because I gave them so many opportunities and consistently, they failed. Even when I told them I would discontinue using them, all they did was apologize profusely and hope I stick with them. Not good for any business and I don't see who they will remain in business with this approach. They have a great looking product/platform but the functionality of it and their business model is subpar. It is UNTRUE that they fully automate anything. You can get customer service relatively quickly most of the time but they never help. The claims they make are untrue. I even changed plans a few times over the course of months to experiment. It doesn't matter how much you pay, it is all the same.

Dec. 20, 2022

It’s easy to use and interesting you can find your fav products and add them easily to your store and price it

Dec. 18, 2022

Russel did a great job!!! He provided me with answers in detail that can help me learn how to use Spocket better. Would recommend Russel to anyone who needs help.

Dec. 18, 2022

Better than Anything I ever used! The app is easy, detail-oriented, faster, and on point. I have enjoyed the experience so far.

Dec. 12, 2022

So easy to navigate, a good range of quality suppliers and great customer service. Lorena was super helpful, great service.

Dec. 10, 2022

Totally added value to my store made it easy to push items to my store very easy to navigate and find products and they have a good selection of winning items I recommend 100/10.

Dec. 7, 2022

I definitely highly recommend Spocket! It's incredibly easy and intuitive to use and the customer service is beyond amazing! Leah has spent some time with me this afternoon answering all questions I had and was incredible at giving clear, concise information. I feel like she went above and beyond to help me navigate the obstacle I was going through. I'm really looking forward to if/when Spocket provides international shipping :D Thank you again Leah for all of your help!