Spocket: US & EU Dropshipping
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I can't delete my subscription, customer support is unresponsive and their instructions don't work, this site is a scam, I can't downgrade my plan, I can't do anything
We’re really sorry to hear about your experience — that’s absolutely not what we want for any customer. We understand how frustrating it feels when you’re trying to manage your subscription and things don’t work as expected. We want to help resolve this as quickly as possible. Please reach out to us directly at [email protected] with the email associated with your account, and we’ll personally assist you with downgrading or cancelling your plan. We take feedback like this seriously and are actively reviewing our instructions and support response times so this doesn’t happen again. Thank you for bringing this to our attention. - Eleanor
Steer Clear – This App is a Total Scam This app is nothing but a money trap. First, the membership system is deliberately confusing and nearly impossible to cancel. Even after uninstalling, you’ll keep getting charged—so don’t expect an easy way out once they have your payment info. Second, the suppliers are terrible. Prices are outrageously inflated, and many products falsely claim to ship from the U.S. when in reality they’re shipped from China. Some suppliers take up to 8 days just to process orders before even shipping them—completely unacceptable for a dropshipping business where speed is everything. On top of that, the customer support is abysmal—slow to respond, unhelpful, and incapable of resolving problems. When you’re running a business, you can’t afford this kind of incompetence. If you value your time, money, and sanity, do NOT use this app for your dropshipping business. Don’t make the same mistake I did.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have. Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected. As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business. We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution. We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at [email protected] with your account email, and our team will assist you as quickly as possible. - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible. Please reach out to us directly at [email protected] (or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away. We appreciate your patience and the opportunity to resolve this matter properly.
Be very careful on sign-up! You can get a monthly or yearly subscription. I was fooled by their elusive pricing. The Unicorn package yearly was presented as 79 dollars, and did NOT have a "/per month" behind it. Apparently I forgot to check that somewhere else they stated to full price and got charged 948 dollars (79*12 months). I wrote their support literally a few minutes later, and they have been refusing to refund for three weeks sending me between now more than 6 AI support agents. This is a sad practice. At least acknowledge that you forgot to clearly state the full yearly price on your product page, change it and provide a refund for those you led astray.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. Transparency in pricing is very important to us, and we appreciate you bringing this to our attention. Our yearly plans are billed upfront at the annual total, and pricing is displayed as a monthly equivalent on the plan selection page. That said, we recognize that this may not have been clear enough in your case, and we take feedback like this seriously as it helps us improve how pricing information is presented. Regarding your support experience, we’re sorry to hear it has taken longer than expected. That’s not the level of service we aim to provide. We’d like to review your case again to ensure it’s handled properly and fairly. Please reach out to us at [email protected] with your account email (or reference your existing ticket), and we’ll escalate this for further review. We appreciate your patience and the opportunity to address your concerns. - Eleanor
I uninstall the app before the free trial done and wake up today the try to charge me.
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor
I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.
We're truly sorry to hear about your experience and the frustration it has caused. This is certainly not the experience we want our users to have, and we appreciate you bringing this to our attention. Please rest assured that Spocket is not a scam. We take customer concerns seriously and aim to resolve issues as quickly and transparently as possible. We understand how upsetting unexpected charges can be, especially if you’ve tried to cancel and haven’t been able to reach us. To help resolve this immediately, we’d like to investigate your case further and ensure your subscription is fully canceled and any unintended charges are addressed. Please reach out to our support team at [email protected] with your account email and any relevant details. We’ll prioritize your request and make this right. Thank you for your patience, and again, we sincerely apologize for the inconvenience. - Eleanor
Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand your concerns about pricing and product access. Our Premium label is designed to highlight curated, high-quality items, but we never want it to feel like you're being forced into a higher tier. Your point about the number of products available and the relevance of search results is also well taken. We’re actively working on improving both. Your experience matters to us, and we'd genuinely appreciate the opportunity to learn more and make things right. If you're open to it, please reach out to us at [email protected], and we'd be happy to assist further. - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide. We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short. We would like to make this right. Please reach out to us directly at [email protected] with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with. We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled. To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at [email protected] if you have any further questions or need assistance.- Eleanor
Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it
We’re sorry to hear about your concern. We take unauthorized charges very seriously and want to get to the bottom of this. Please reach out to us directly at [email protected] with more details so we can investigate and assist you further. Thank you for bringing this to our attention.- Eleanor
Don't fall into this pit! None of their products are professional level. Their system is completely based on subscription traps. I spent $200 and in return I saw product photos taken with NOKIA and garbage products manufactured in the back streets of China. Disgrace!
We're truly sorry to hear about your experience and appreciate you taking the time to share it. We understand how disappointing it must have felt not to receive the quality you expected, and we regret that we did not meet your standards. Our goal is to provide valuable and professional-level products to all our customers, and we take feedback like yours seriously. We also aim for full transparency in our pricing and subscription terms, and we're sorry if anything about the process felt misleading. We’d love the opportunity to make things right or at least better understand where things went wrong. Please reach out to our support team at [email protected], and we’ll do our best to review your case in detail. Thank you again for your honest feedback it helps us improve.- Eleanor
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge. We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
When you subscribe and delete your account permanently and cancel your plan, it will not delete your banking data even after contacting support and they are against privacy
Thank you for sharing your experience, and we’re sorry to hear about your concerns. We take user privacy and data security very seriously, and we understand how important it is for our users to feel in control of their personal information. While certain billing details may be retained securely for compliance with legal and financial regulations, they are never used for any purpose beyond what’s required. That said, your feedback is extremely valuable, and we’d like to look into your case more closely. Please reach out to our support team again with any reference number you have, or contact us directly at [email protected], so we can ensure your concerns are properly addressed. Thank you again for your feedback,it helps us improve. - Eleanor
Customer Service Department The overall design looks good and the products are decent, but the user interface needs significant improvement. Somehow, we've ended up with multiple accounts without intentionally signing up, which is confusing. The live chat feature is nearly impossible to use, I still haven’t managed to get it working. I'm experiencing serious difficulty just trying to initiate a conversation. There appears to be no real customer service presence here.
Thank you for your feedback. We’re truly sorry to hear about the frustrating experience you’ve had with our user interface and live chat support. We appreciate your positive remarks about our design and product quality however, we understand that ease of use and effective support are just as important. Your experience with multiple unintended accounts and the difficulty in accessing our live chat is certainly not the standard we aim to provide. We’re currently reviewing both our account management process and live chat functionality to identify and fix the issues you've described. We’d love the opportunity to assist you directly and make things right. If you're open to it, please email us at [email protected] with your contact details, and we’ll prioritize resolving the account confusion and providing any support you need. Thank you again for bringing this to our attention we’re committed to improving and appreciate your help in making our service better. - Eleanor
I subscribed for the 14-day trial but didn’t like the app, as I found a better alternative. I canceled the subscription before the trial ended, and the screen confirmed that my subscription was canceled. However, I was still charged $39.99. I contacted customer service and spoke with Angelique, who said they would get back to me within 48 to 72 hours. I followed up, but received no response. Additionally, she didn’t close the conversation, preventing me from reaching another agent. I do not recommend this app. They should handle cancellations more professionally and provide better customer support.
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it must have been to feel charged after canceling within the trial period, and we sincerely apologize for the inconvenience caused. We take situations like this very seriously. While it's never our intention to cause any confusion or delay, it’s clear we fell short in your case especially regarding the follow-up and access to support. Your experience with Angelique not closing the conversation properly is something we’ll look into and address internally to prevent future issues. We’d really like to make this right. If you haven’t already received a resolution, please reach out to us at [email protected], and mention this review so we can prioritize your case. Your trust means a lot, and we appreciate the opportunity to improve from your feedback.-Eleanor
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month. When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely. I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused. Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward. We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service. We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at [email protected], and a senior member of our team will prioritize your case. Thank you again for your feedback, it's essential to helping us improve. - Eleanor
Unfortunately, my experience as a supplier was extremely poor. You should be fully aware of what you’re getting into here. Orders were canceled during the ordering process even though the merchandise was in stock. In total, my cancellations amounted to over $24,000. Customers and retailers asked about the merchandise, shipping status, and refunds—but support provided no clear answers. This isn’t just a minor technical issue; it affects payouts, fulfillment, communication, order status, and trust in the entire supply chain. I had listed over 5,000 products, had genuine inquiries from retailers, and active orders. Yet much remained unclear: whether customers got their money back, whether the merchandise was shipped correctly, why orders were canceled, and when pending payouts would be processed. The support seems to consist of automated responses. Time and again, I’m told that the issue has been escalated, but I haven’t seen any real solutions or clear accountability. For me, this is the worst service I’ve used in this field. The marketplace has potential, but right now it seems unreliable, overpriced, unstable, and very risky for serious suppliers. https://drive.google.com/file/d/1usB00LNiS77FH3fOzX5D7sBIVRz1s7kS/view?usp=sharing
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team. Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development. We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
worst app in this dropshipping market. not working properly and way expensive. useless
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with Spocket hasn’t met your expectations. We understand how important it is for our platform to work smoothly and provide value, and we apologize for any frustration caused by the issues you’ve encountered. We’re constantly working to improve the app and ensure it meets the needs of our users. If you're experiencing technical issues or challenges with the platform, please don't hesitate to reach out to our support team so we can assist you in resolving them. Regarding the pricing, we strive to offer a range of plans and features that cater to different business needs. However, we understand that every business is unique, and we’d be happy to discuss your specific needs to see if there's a better plan that suits you. We genuinely value your feedback and hope you’ll give us the opportunity to address your concerns and improve your experience with Spocket. - Eleanor
Meget useriøs app. Umulig å avbryte medlemskap!
Takk for at du deler din tilbakemelding. Vi beklager opplevelsen din. Vi streber etter å gjøre prosessen så smidig som mulig, og vi hjelper deg gjerne med å løse eventuelle problemer med å avslutte medlemskapet ditt. Ta kontakt med kundestøtteteamet vårt, så skal vi sørge for at saken blir løst raskt. på [email protected]
I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable. Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly. While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward. When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948. The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off. After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me. During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market. Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market. To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference. Beware and stay away from Spocket. In light of this negative experience, I cannot recommend Spocket at all.
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you've encountered during your time with Spocket. We understand your frustration, and we deeply regret that your experience with our platform did not meet your expectations. We take your concerns seriously, especially regarding the issues with synchronization, product delivery, and customer support responsiveness. Our goal is to provide a smooth and reliable experience for all our users, and it’s clear that we fell short in your case. We also apologize for any confusion caused by our subscription and downgrade policies. We are constantly working to improve our services, and your feedback will play a key role in guiding these improvements. In regard to the 50% refund offer, we understand that this might not have been satisfactory given your experience. We’d like to look into your case again to ensure you’re being treated fairly and to explore any further resolution options. Our team is available to assist you, and we can work together to ensure a more satisfactory conclusion. We also regret that communication channels were blocked and understand the inconvenience this caused. We are reviewing this issue internally and will address any obstacles in our communication system moving forward. We appreciate your feedback and your patience as we work to improve our service. If you’re open to it, we would be happy to continue the conversation and find a resolution that feels fair to you. Please feel free to contact our support team directly at [email protected] or reach out to us via email to initiate the next steps. Once again, we apologize for the inconveniences you’ve experienced, and we hope to regain your trust. - Eleanor
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