Spocket: USA & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.7
feedback
6,560
chart
#117
All reviews
Rating Breakdown
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Sept. 11, 2024
IF I CAN RATE ZERO I WILL this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail. AVOID IT AT ALL COSTS
I’m truly sorry to hear about your experience and I appreciate you bringing this to our attention. We strive to be transparent with our pricing and refund policies, and it’s disappointing to learn that we didn’t meet your expectations in this instance. It sounds like there was some confusion regarding our refund process, and I’d like to resolve this for you. Please reach out to us directly at [email protected], and we’ll review your case in detail. Your satisfaction is important to us, and we want to ensure we address your concerns properly. Thank you for your feedback, and we hope to have the opportunity to make this right. - Eleanor
Sept. 5, 2024
我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。 Complaint to Shopify about Spocket I installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’ve experienced. We take billing and customer service concerns very seriously. It appears there may have been an issue with your trial period and subsequent charges. Please reach out to our support team directly at [email protected], and we will prioritize resolving this matter as quickly as possible. Your satisfaction is important to us, and we want to make things right. - Eleanor
Sept. 3, 2024
When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.
Sept. 2, 2024
BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.
We’re truly sorry to hear about your experience and the frustration it has caused. We strive to be transparent with our users, and it’s concerning to learn that you felt misled. We understand that our subscription process and product offerings didn’t meet your expectations, and we apologize for any inconvenience. We value your feedback and would like to resolve this to your satisfaction. Please contact our support team you can reach out to us 24/7 through our chat channel or send us an email at [email protected] so we can assist you further. Thank you for bringing this to our attention. - Eleanor
Aug. 25, 2024
Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money. That is just bad business. I just dent do business with shady companies like Sproket.
I’m truly sorry to hear about your recent experience, and I appreciate you bringing this to our attention. We take issues like this very seriously and strive to provide clear communication and support to all our customers. I apologize for any confusion or inconvenience caused by the renewal process and the lack of timely notifications. To address your concerns, I would like to look into this matter further and see if there is anything we can do to resolve the issue. Please reach out to us directly through our chat channel or send us an email at [email protected] with your subscription details so we can investigate and provide a more tailored resolution. Thank you for your feedback, and I hope we can find a way to make this right for you. - Eleanor
Aug. 25, 2024
Spocket charged me without my authorization 2 months after I ended my subscription, simply because I opened the app up. I did not click any payment authorization. This is a fraudulent website. Stay away!
Store
My Store
Using app
3 months
I’m very sorry to hear about your experience and the issues you’ve encountered with charges. This is not the experience we want for our customers, and we take unauthorized charges and fraud very seriously. To resolve this, please reach out to our support team directly through our chat channel or send us an email at [email protected] with your account details and a description of the issue. We want to investigate this matter thoroughly and ensure that it is resolved promptly. Your feedback is important, and we are committed to addressing any concerns and improving our processes. Thank you for bringing this to our attention. - Eleanor
Aug. 24, 2024
The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.
Aug. 15, 2024
The website freezes a lot.
Thank you for bringing this to our attention. We’re sorry to hear that you’re experiencing issues with the website freezing. This is not the experience we want for our users, and we’re currently looking into the issue to resolve it as quickly as possible. Your feedback is invaluable in helping us improve, and we appreciate your patience while we work on a solution. If you encounter any further issues or have additional feedback, please don’t hesitate to reach out to our support team. You can reach out to us 24/7 through our chat channel or send us an email at [email protected] - Eleanor
Aug. 13, 2024
Price Is Very High I compare All some Products 40$ to 62$ Defrance { Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt } This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance I checked 5 to 10 Products Some Products are good But some Products have Very High Prices
Thank you for sharing your feedback. We appreciate your input regarding pricing and understand your concerns about the price differences you’ve noticed. We strive to offer a range of products and pricing options, and your observations are valuable for us to evaluate our offerings. We’re here to help and want to ensure you have a positive experience with us. Our Live Chat is open 24/7 and our email address is [email protected] Thanks again for bringing this to our attention! - Eleanor
Aug. 7, 2024
Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.
Thank you for taking the time to share your feedback. I’m sorry to hear that our product selection and policy didn’t meet your expectations. We understand that having a wide range of options is crucial, and we’re constantly working to expand and improve our offerings, including those for the Australian market. Your feedback is valuable as we strive to enhance our service. Regarding our no-refund policy, we understand that it can be frustrating. While we currently have this policy in place, we’re always looking at ways to better align our practices with our customers’ needs. We appreciate your input and will consider it as we review our policies. If you have any specific suggestions or need assistance, please feel free to reach out to our support team. We want to ensure that we address any concerns you might have and provide the best possible experience for our users. -Eleanor
Aug. 6, 2024
Regarding Jubilee This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date. 1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty). 2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line. FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices. I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket. What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be… 1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify. 2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify. 3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews. I will post a review weekly or even DAILY until this is resolved. Please resolve my issue NOW!
Aug. 4, 2024
3rd class app and developers are not even trying to put any efforts in this app. It takes hours and hours to import products and sometimes no products are even imported. Now I deleted all my products from spocket still I can’t uninstall this app due to an error that says inventory is present in spocket. Don’t waste your time with this app.
We’re sorry to hear about your experience and apologize for the frustration you’ve encountered. Your feedback is important to us, and we take these issues seriously. Please reach out to our support team directly so we can investigate the problem with importing products and the uninstallation issue. We want to ensure that we resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to address your concerns. - Eleanor
Aug. 3, 2024
Guys there is no FREE PLAN, i just installed this app to import products from aliexpress to shopify but it won't let you do it unless you get their paid plan. It clearly says 'free plan' has aliexpress dropshipping on shopify appstore but it's not. I even asked their agent on live chat..
We apologize for any confusion regarding our plans. It sounds like there may have been a misunderstanding about the features available on the free plan. We appreciate you bringing this to our attention. Please contact our support team directly, and we’ll be happy to clarify the details of our plans and help you with any issues you’re facing. Thank you for your feedback, and we’re here to assist you in any way we can. - Eleanor
Aug. 3, 2024
I would rather give 0 Stars. Downloaded the app -> cant even browse because you are immeadiately confronted by a pop up to select and buy a subscription. -> left the app and now we wanted to deinstall and remove it. Cant be removed due to "Spocket - US & EU Dropshipping cannot be uninstalled without specifying a successor location for the following items:" Now this parasite is forever on our store since shopify says the problem lies in the backend of the app and they cant do nothing. Now how should I ever remove the app since I cant even log in? 0 STARS!!!!!
We’re very sorry to hear about the difficulties you’ve experienced. We understand how frustrating it can be when you encounter issues with uninstalling the app. Please contact our support team directly at [email protected], and we’ll work to resolve this issue for you as quickly as possible. We appreciate your feedback and are committed to addressing and fixing the problem. Thank you for bringing this to our attention. - Eleanor
Aug. 2, 2024
It was an unbelievably terrible experience combined with an unprofessional and deceptive way of conduct. If there were a rating of minus one hundred stars, that would be their score. The first thing you see when you try to install their app is their false claim of a free plan, which is not there. If anyone finds it, please let me know. To start, you must choose a paid plan to even see what they offer. They advertise a fourteen-day free trial, so I chose a plan to try it out. Then, they offered a discount for a yearly plan, which I accepted and paid for. A few days later, I realized it wasn’t what I was looking for and requested a cancellation and refund. They refused, stating that I was on a yearly plan. When I mentioned the 14-day free trial, they said it was not applicable. I tried hard to convince them for a refund but with no avail. Even canceling my subscription was a nightmare, as well. Although there is a setting to cancel your plan, the cancellation button is dimmed out and unclickable. You must go through a link to contact them before you can cancel. This is another way of deceiving and cheating. They are bad people indeed. My advice to everyone is to be careful.
We’re deeply sorry to hear about your negative experience and apologize for any frustration caused. Your feedback is very concerning, and we take such matters seriously. It seems there was a misunderstanding regarding our plans and the refund process, and we want to address this promptly. Please reach out to us directly at [email protected] with your account details, and we will investigate the issue with your subscription and cancellation. Our goal is to provide a transparent and fair service, and we’re committed to resolving any issues you’ve encountered. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
July 28, 2024
they said they had Free plans they don't
Thank you for sharing your experience. We appreciate your feedback and will use it to help enhance our service. We do have a free 14-day trial. If you're willing, could you please provide more details about your experience with Spocket via email at [email protected]? - Eleanor
July 22, 2024
Looking for a new dropshipping app. This one was apparently 'free' to start off with or have a 14 day free trial. It wouldn't let me choose a free plan no matter what i did. i'm just starting out & was told to get a free one to start off with, don't be fooled into thinking you have to pay especially as a new dropping site ! even the free trial wasn't free it was asking for $1.99 now !! SCAM ..... AVOID ....
I'm so sorry to hear that you had a frustrating experience with our 14-day free trial. I'm here to help clarify the situation and make things right and I apologize for any confusion. If there's anything else we can do to rectify the situation or answer any questions you may have, please don't hesitate to reach out. Your satisfaction is our top priority, and we are committed to making things right. - Erwin
July 17, 2024
It is confusing; it is shown that the app has a free plan, but when I login, I have to choose from the paid plan. It would be better if it included a free plan to discover the app, as 14 days is not enough.
Thank you for taking the time to share your feedback about our app. We apologize for the confusion regarding our pricing plans. We understand that our current 14-day free trial may not be enough time for some users to fully experience the benefits of our app. We're considering revising our pricing model to include a longer free trial or a more comprehensive free plan that allows users to get a better feel for the app before committing to a paid plan. Your feedback is invaluable in helping us improve our product and better meet the needs of our users. We'll take your suggestion into consideration as we continue to develop and refine our app. Thank you again for your honest feedback - we appreciate your input! - Erwin
July 8, 2024
False advertising from the getgo. Company states that there is a free plan but after you install the app and give them your email address and other details, you cannot access anything without selecting a paid plan. So there is NO FREE PLAN at all as advertised. Why on earth would I ever consider signing up for a paid plan with a company whose first action with me is to lie and falsely advertise in order to get my details? If you do not want to offer a free plan, that is your prerogative. But then remove that statement from your listing on the Shopify App Store!
I apologize for the frustration and disappointment you've experienced with Spocket. We appreciate your feedback and will use it to improve our services. If you're willing, could you please provide more details about your experience with Spocket via email at [email protected]? Your feedback will help us identify the root cause of this issue and make necessary changes to prevent it from happening again. - Erwin
July 2, 2024
I don't know much about it. I just got up here and I'm trying to understand how it work so I can't say too much right now. Based on my experience with your platform have no experience no knowledge about this. I'm learning right now.
Thank you for sharing your experience with us. We'll take your comments into consideration as we work to continually improve our service. Can you reach out to us via email at [email protected] or 24x7 live chat for further assistance? - Erwin