Spocket: US & EU Dropshipping
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At first, everything seemed fine. However, they soon started delaying their responses to my inquiries, the product inventory was often inaccurate and not updated, and they pressured me into accepting a 75% discount for a year to keep me locked in. I am still looking for something better.
Thank you for taking the time to share your experience. We’re sorry to hear that things didn’t go as smoothly as they should have. Delayed responses, inaccurate inventory information, and feeling pressured are absolutely not the standards we aim to uphold. We truly appreciate you bringing these issues to our attention feedback like yours helps us improve our systems and our overall customer experience. We’d really like the chance to review what happened and address any remaining concerns. Please feel free to reach out to us directly at [email protected], and a member of our team will personally assist you. Thank you again, and we hope we’ll have the opportunity to serve you better in the future. - Eleanor
No customer service, Just AI chat, waste of time and money, I would wait a few years to let AI catch up properly, in the meantime use an agent =]
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While we do use AI to help provide fast support, you should always have access to real human assistance whenever you need it. If that wasn’t the case for you, we sincerely apologize; that’s not the level of service we aim to deliver. We’d appreciate the chance to make things right. Please reach out to us at [email protected], and a member of our team will personally assist you. Thank you again for your feedback; it helps us improve both our technology and our customer support. - Eleanor
Was somehow auto enrolled in alidrop dropshipping via this app. Despite requesting to cancel I have been charged every month since April. Shady practices here DO DONT DOWNLOAD
We’re really sorry to hear about your experience that’s definitely not how things should work. You should never be charged for something you didn’t intend to sign up for, and we understand how frustrating this must be. Please reach out to our support team at [email protected] so we can look into your account, stop any unwanted billing immediately, and issue any appropriate refunds. We take situations like this very seriously and want to make things right as quickly as possible. Thank you for bringing this to our attention.- Eleanor
Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves a clear and honest account for other small business owners. I waited over a month for Spocket’s team to resolve an issue that prevented me from placing even a basic sample order. The supplier I selected never completed their Stripe setup, and while Spocket repeatedly said they were “following up,” there was no progress for weeks. During this time, I couldn’t order products, test anything, or properly operate my store. I had already built my website around these items, only to discover the supplier was completely unresponsive and effectively unreachable. When I eventually cancelled my subscription due to the platform being unusable, obtaining a refund became another prolonged process. I was initially offered partial compensation (20%) or a complimentary extension instead of a straightforward refund. After further escalation, Spocket agreed in writing to refund two months — however, only one month was refunded initially. What followed was a series of generic, repetitive responses and shifting support agents, with no clear timeline or confirmation for the second refund. Despite multiple follow-ups, the issue remained unresolved until I ultimately had to involve my bank to recover the remaining amount. While individual support agents were polite, the overall system feels fragmented and slow, particularly when supplier issues arise. For new businesses that rely on momentum, testing, and timely setup, this lack of responsiveness can be costly. I appreciate that the full refund was eventually completed, but the process involved unnecessary delays, inconsistent communication, and pressure to adjust or remove my honest review. For transparency and fairness to other merchants, I’m keeping this feedback public. If Spocket significantly improves supplier accountability and customer support consistency, I’d be open to revisiting this review. Until then, I recommend approaching with caution.
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this situation caused. What you described is not the level of reliability or responsiveness we aim to provide, and I understand how damaging long delays can be—especially when you’re trying to get a new store off the ground. The delay with the supplier’s account verification and the lack of timely updates clearly created an unacceptable roadblock. While we did continue to follow up with the supplier, it’s clear that the process took far too long and left you without the ability to move forward. That’s on us, and we sincerely apologize for the impact this had on your launch timeline. Regarding your refund request, I’m sorry that experience also added to your frustration. We never want a customer to feel they’ve paid for a service they couldn’t properly use. If you’re open to it, we’d like to review your case again to ensure it was handled correctly and to see what we can do to make this right. Our team is actively working on improving supplier responsiveness, internal follow-up systems, and support resolution time so situations like this don’t happen again. Please feel free to reach out to us directly at [email protected] with your ticket number so we can take another look and assist you further. We genuinely appreciate your feedback—it helps us improve. Wishing you the best in your business journey, and thank you again for giving us the opportunity to listen and learn from your experience.- Eleanor
Be very careful with this app. It says you can install and test it for free, but it's all a lie. A few days later you receive a charge on your credit card. The worst part is that you can't get a refund, you can't remove your card, you can't cancel – it's a real trap... If you're thinking of installing it to try it out, don't do it.
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience it’s absolutely not the kind of frustration we want for any of our users. To clarify, the app does offer a free trial, and no charges should occur unless the subscription is activated after the trial period. We understand how frustrating unexpected charges can feel, and we’d never want anyone to feel misled. We’re always transparent about billing terms, and these details are also provided by the app store at the time of installation. Regarding cancellation and payment methods: subscription management, refunds, and card removal are all handled directly through the App Store/Google Play Store, not within our app. This means you can cancel at any time, and refund requests can be made through the store’s support channel. Still, we want to help make this right. If you’d like us to look into your case more closely or guide you through the steps, please contact our support team at [email protected] and we’ll be happy to assist you personally. Thank you again for bringing this to our attention. We appreciate the chance to improve.- Eleanor
Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.
Thank you for taking the time to share your experience — we’re truly sorry to hear that your trial with Spocket didn’t go as expected. We understand how frustrating unexpected charges can be, especially when your intention was to explore the app briefly. While uninstalling an app on Shopify does not automatically cancel the associated subscription with all apps (including Spocket), we recognize that this may not have been clear, and we’re actively working to improve how this information is communicated during the signup and trial period. We also apologize for the delays and miscommunication you encountered with our support team. That’s not the experience we want for any of our users. Your feedback is being taken seriously, and we’re reviewing this internally to ensure we handle similar situations with more clarity and urgency in the future. Our team has already been in touch regarding a resolution, and we remain committed to working with you toward a fair outcome. If there's anything else you'd like us to review or clarify, please feel free to respond directly to the ongoing support thread, and we’ll make sure it gets the proper attention.
Je déconseille fortement cette application à tout e-commerçant sérieux. Deux commandes (18 et 19 septembre) sont restées bloquées “en traitement” pendant plus de 3 semaines, sans aucune expédition, ni nouvelle du fournisseur. Malgré mes relances répétées, le support m’a seulement demandé de “patienter 24-48h” encore et encore… jusqu’à ce que je sois obligé de rembourser mes propres clients. Un mois plus tard, je n’ai toujours pas reçu le remboursement d’une des deux commandes. Spocket promet un traitement en 2-3 jours et un envoi sous 5 jours — c’est totalement faux. Leur système est lent, opaque, et aucune responsabilité n’est prise du côté des fournisseurs. Résultat : perte financière, perte de crédibilité auprès de mes clients et perte de temps.
Bonjour, Nous sommes sincèrement désolés pour l’expérience que vous avez vécue — ce n’est clairement pas le niveau de service que nous souhaitons offrir à nos utilisateurs, et nous comprenons parfaitement votre frustration. Les délais prolongés de traitement et le manque de communication que vous décrivez ne sont pas acceptables, en particulier lorsqu’ils ont un impact direct sur vos propres clients et votre crédibilité. Nous reconnaissons également que nos délais annoncés n’ont pas été respectés dans votre cas, et nous en assumons la responsabilité. Concernant le remboursement encore en attente, ce point est prioritaire pour nous. Nous vous invitons à nous recontacter directement [email protected] avec votre adresse e-mail et les numéros de commande concernés afin que nous puissions vérifier immédiatement la situation et finaliser le remboursement restant sans délai. Vos retours sont pris très au sérieux et ont été transmis à nos équipes afin d’améliorer le suivi des fournisseurs, la transparence des commandes et la qualité des réponses du support. Encore une fois, nous vous présentons nos excuses pour les désagréments causés, et nous restons à votre disposition pour résoudre ce dossier au plus vite.- Eleanor
Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.
We’re very sorry to hear about your experience and understand how disappointing it must have been to face stock issues after investing time and money into your business. Ensuring accurate inventory synchronization with our suppliers is something we take very seriously, and we regret that this wasn’t your experience. While product availability can occasionally change quickly on the supplier’s side, we’re constantly improving our real-time tracking systems to reduce these issues. We’d like to review what happened with your specific orders and make things right where possible. Please reach out to us directly at [email protected] with your account email and order details, and our team (including me personally if needed) will look into this immediately. We truly value your feedback it helps us strengthen our platform and ensure better reliability for all our merchants.
I subscribed to the Spocket Standard Plan, which was clearly listed at $59, but my account has now been charged $200. This is misleading and feels like a scam. On top of that, their so-called “non-refundable policy” is unfair and unacceptable. Customers should not be tricked into paying more than the advertised price, and then be denied a refund. Spocket’s practices appear deceptive and unethical.
Thank you for taking the time to share your concerns. We’re truly sorry for the frustration this situation has caused and understand how upsetting unexpected charges can be. We never intend to mislead our customers, and we take feedback like this very seriously. Regarding our non-refundable policy, this is outlined during the subscription process; however, we recognize that each situation is unique and we’re always open to reviewing cases where there may have been confusion or an error. We’d really appreciate the opportunity to look into your account and clarify exactly what happened. Please reach out to our support team at [email protected] with your account details, and we’ll do our best to assist you and find a fair resolution. Your feedback helps us improve, and we value your trust. Thank you for bringing this to our attention.- Eleanor
Steer Clear – This App is a Total Scam This app is nothing but a money trap. First, the membership system is deliberately confusing and nearly impossible to cancel. Even after uninstalling, you’ll keep getting charged—so don’t expect an easy way out once they have your payment info. Second, the suppliers are terrible. Prices are outrageously inflated, and many products falsely claim to ship from the U.S. when in reality they’re shipped from China. Some suppliers take up to 8 days just to process orders before even shipping them—completely unacceptable for a dropshipping business where speed is everything. On top of that, the customer support is abysmal—slow to respond, unhelpful, and incapable of resolving problems. When you’re running a business, you can’t afford this kind of incompetence. If you value your time, money, and sanity, do NOT use this app for your dropshipping business. Don’t make the same mistake I did.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is not the experience we want any merchant to have. Regarding subscriptions, uninstalling the app does not automatically cancel an active plan, but once a subscription is properly canceled, further charges should not occur. If that did not happen in your case, we’d like to review it immediately and ensure everything is corrected. As for suppliers and shipping, Spocket works with a global network of vendors, including U.S., EU, and international suppliers. Processing and shipping times can vary by supplier and are displayed on product listings, but we understand how important speed and transparency are for running a successful dropshipping business. We’re also sorry to hear that your support experience didn’t meet expectations. This feedback is taken seriously, and we’re continuously working to improve response times and issue resolution. We’d really like the opportunity to look into your account and address these concerns directly. Please contact us at [email protected] with your account email, and our team will assist you as quickly as possible. - Eleanor
Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you. We take cancellation and order delivery issues very seriously, and we want to make this right as quickly as possible. Please reach out to us directly at [email protected] (or reply to your existing ticket) with your account email and any order details you have. Our team will personally review your case, ensure your subscription is fully canceled, and investigate the undelivered orders right away. We appreciate your patience and the opportunity to resolve this matter properly.
Be very careful on sign-up! You can get a monthly or yearly subscription. I was fooled by their elusive pricing. The Unicorn package yearly was presented as 79 dollars, and did NOT have a "/per month" behind it. Apparently I forgot to check that somewhere else they stated to full price and got charged 948 dollars (79*12 months). I wrote their support literally a few minutes later, and they have been refusing to refund for three weeks sending me between now more than 6 AI support agents. This is a sad practice. At least acknowledge that you forgot to clearly state the full yearly price on your product page, change it and provide a refund for those you led astray.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. Transparency in pricing is very important to us, and we appreciate you bringing this to our attention. Our yearly plans are billed upfront at the annual total, and pricing is displayed as a monthly equivalent on the plan selection page. That said, we recognize that this may not have been clear enough in your case, and we take feedback like this seriously as it helps us improve how pricing information is presented. Regarding your support experience, we’re sorry to hear it has taken longer than expected. That’s not the level of service we aim to provide. We’d like to review your case again to ensure it’s handled properly and fairly. Please reach out to us at [email protected] with your account email (or reference your existing ticket), and we’ll escalate this for further review. We appreciate your patience and the opportunity to address your concerns. - Eleanor
I uninstall the app before the free trial done and wake up today the try to charge me.
We're sorry to hear about your experience. Uninstalling the app doesn't automatically cancel a free trial or subscription, as subscriptions are managed through your App Store or Google Play account. To avoid charges, the subscription must be canceled directly through your subscription settings before the trial period ends. We'd be happy to help guide you through the process or assist with resolving this issue. Please reach out to our support team at [email protected] - - Eleanor
I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.
We're truly sorry to hear about your experience and the frustration it has caused. This is certainly not the experience we want our users to have, and we appreciate you bringing this to our attention. Please rest assured that Spocket is not a scam. We take customer concerns seriously and aim to resolve issues as quickly and transparently as possible. We understand how upsetting unexpected charges can be, especially if you’ve tried to cancel and haven’t been able to reach us. To help resolve this immediately, we’d like to investigate your case further and ensure your subscription is fully canceled and any unintended charges are addressed. Please reach out to our support team at [email protected] with your account email and any relevant details. We’ll prioritize your request and make this right. Thank you for your patience, and again, we sincerely apologize for the inconvenience. - Eleanor
Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet expectations. We understand your concerns about pricing and product access. Our Premium label is designed to highlight curated, high-quality items, but we never want it to feel like you're being forced into a higher tier. Your point about the number of products available and the relevance of search results is also well taken. We’re actively working on improving both. Your experience matters to us, and we'd genuinely appreciate the opportunity to learn more and make things right. If you're open to it, please reach out to us at [email protected], and we'd be happy to assist further. - Eleanor
How is Free ? not free
Thank you for your review. We offer a 7-day trial with a $1.99 charge for card verification, which is clearly shown before starting the trial. This helps us prevent fraud. You can cancel anytime during the trial to avoid further charges. If you believe something wasn’t clear, please contact our support team. We’re happy to help. - Eleanor
I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is absolutely not the level of service we aim to provide. We understand your concern, especially after waiting over a month and not receiving clear communication or resolution. Your trust is important to us, and we deeply regret that we’ve fallen short. We would like to make this right. Please reach out to us directly at [email protected] with your order number so we can escalate your case immediately and work with the supplier to either get your item delivered or provide a solution you’re happy with. We know how important it is to receive timely updates and accurate information, and we’re actively reviewing this situation to prevent anything like this from happening again. Thank you for your patience We truly appreciate it, and we’re committed to resolving this as quickly as possible.
I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.
Thank you for sharing your experience and bringing this to our attention. We understand how frustrating unexpected charges can be, especially when you thought the subscription had been cancelled. To clarify, uninstalling the app doesn’t always automatically cancel the subscription, as subscription management can vary depending on the platform and payment provider. We encourage all our users to cancel their subscription directly through the app or billing platform to avoid ongoing charges. Please feel free to reach out to our support team at [email protected] if you have any further questions or need assistance.- Eleanor
Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!
We’re very sorry to hear about your experience and completely understand your frustration regarding the unexpected charge. We want to clarify that this is absolutely not the experience we aim to provide. We’re aware that our customer service representative, Leah, is currently working with you to resolve this issue and process a full refund. Please rest assured that we’re committed to making this right. - Eleanor
When you subscribe and delete your account permanently and cancel your plan, it will not delete your banking data even after contacting support and they are against privacy
Thank you for sharing your experience, and we’re sorry to hear about your concerns. We take user privacy and data security very seriously, and we understand how important it is for our users to feel in control of their personal information. While certain billing details may be retained securely for compliance with legal and financial regulations, they are never used for any purpose beyond what’s required. That said, your feedback is extremely valuable, and we’d like to look into your case more closely. Please reach out to our support team again with any reference number you have, or contact us directly at [email protected], so we can ensure your concerns are properly addressed. Thank you again for your feedback,it helps us improve. - Eleanor
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