Spocket: US & EU Dropshipping
Dropshipping US and EU products - Aliexpress Dropshipping
Rating
4.2
feedback
530
chart
#269
All reviews
Review RSS Feed
Jan. 22, 2021
I love this! A great way for me to make money for my family right now. Times have been hard the way the world is and this is a huge help.
Time's indeed have been hard for everyone around the world so we're also working hard to make Spocket the best app out there. We want to open up more opportunities for you! Thank you for trusting our services!
Jan. 6, 2021
Spocket is easy to use and makes it easy for me to run my store. Customer service is very responsive and helpful whenever I have any questions or issues. So far I'm very satisfied.
Awesome! We're glad you're very satisfied with our services so far. We'll be sure to keep up the good work for you. Thanks!
Dec. 18, 2020
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Dec. 7, 2020
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
Nov. 9, 2020
I am using this application, very convenient >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.
Thank you for using Spocket! We're happy to be a source of your convenience. Looking forward to working with you!
Oct. 4, 2020
I enjoy this app. Although, the product limit for the pro plan compares to the empire plan is a huge difference. I wish it was a product limit of 500 (regular and premium) at least compared to the empire plan. The price of the empire plan is entirely too much.
Thank you for the feedback! We're happy you are enjoying the app. The Empire Plan is usually used by seasoned sellers as they can already sell more selections. But don't worry, our marketing and development teams are constantly reviewing our existing plans to cater and adjust to your needs appropriately. We appreciate you letting as we take your feedback seriously. Looking forward to working with you towards success!
Sept. 29, 2020
I love this App, they have too many products, first class customer service, easy to install, easy to use, make ecommerce easier, congratulations!
We love you too! Which is why we do our best to provide you with an excellent platform and great customer service. Happy to work with you! Thanks for using Spocket!
Sept. 10, 2020
I like the ease of use, pricing is fair but we will see how it works in the long run. Be aware however its tedious to get things going on the app with your Shopify store cause they force you to write a review before you can get heavenly involved with the site. So this is my review just to work on the site.
Thank you for your feedback! We do appreciate you letting us know about your experience so we can improve the way things work. You can be sure that we will take the appropriate actions. Please feel free to reach out to us at [email protected] in case there is anything we can help with. Thank you!
Sept. 8, 2020
this app is amazing and the team at Spocket are even more amazing and work around the clock to help you I would say it is the best app for drop shipping.
We appreciate your feedback as it helps us boost our morale to go to even greater heights to provide you with the service you deserve! Thank you! Don't hesitate to always reach out to us!
Aug. 28, 2020
I love this app, I have increased sales and traffic to my website by using the app. I make beaded and wire wrapped jewelry and adding items from Sprocket sales are up! Easy to add items, the items are shipping fast and my customers are very happy with the quality.
That's awesome! We're very happy to know you are getting those increase in sales and traffic by using Spocket! Thank you for the review. We appreciate you being with us!
Aug. 26, 2023
Edrielle stayed with me and answered every single question I asked. Great customer service with patience. I was impressed. I look forward to stay with Spocket services.
Thank you for using Spocket to import products to your store! We are looking forward to working with you towards amazing results! Reach out to us at [email protected] anytime you need help and we'll gladly assist you.
Aug. 27, 2020
Customer service was great. That is always really important in an app for me. I hope that it continues to go well.
Sorry to hear about your situation! You definitely should not be charged as long as you cancelled within the trial period on a monthly plan. We would be more than happy to re-investigate and re-evaluate your request to make sure that your account receives the necessary actions. We'll have one of our account managers reach out to you directly to get you sorted out. Thank you for your patience and understanding!
Aug. 19, 2020
Good place to start................................................................................!
Spocket is the perfect app for beginners because it is very easy to use and understand! We're glad to have you with us. Thank you for using Spocket!
Aug. 14, 2020
As a first time store owner, I found this app easy to use and they have a great variety of products I can supplement my brands with to fill out the store.
Thanks for the feedback! We love how you found our app to be easy to use as we intended. We're sure you'd love the products too! Thanks for using Spocket!
Aug. 10, 2020
Best best best I must confess, I have been looking for something like this for almost 1 year now and have been frustrated trying to buy all cloths from turkey etc, but now am so much relieved and happy from all those stress. Thank you guys for this amazing apps, the best.
You are very much welcome with us! We'd be happy to lessen the stress and workload for you. Looking forward to closely working with you towards success! Reach out to us at [email protected] anytime you need help and we'll gladly assist you however we can. Thank you for being with Spocket!
Sept. 24, 2020
Spocket has made it easy to drop-ship product. I recommend this to new and experienced drop shippers. All you have to do is set up your online store, add inventory from spocket and once a product is purchased off of your site the rest is automatic with one or two clicks. One click to request fulfillment from your site and a one click to check out on spocket.
Thanks a lot for the recommendation! We always want to make things easier for all our customer. Appreciate you being with us!
July 25, 2020
Easy to use and great customer support.Highly recommended! Please try this app with plenty of good products to choose from.
Thank you for the recommendation! We appreciate it! Everyone should definitely take advantage of our 14 days free trials so they can confidently test us out first before committing to any plans. Thank you for choosing Spocket!
July 15, 2020
I am new to Spocket and so far their customer service has been excellent and Spocket is so easy to use with Shopify!
Welcome to Spocket! Thanks for telling us about your experience with our customer service and platform. We are happy to have you with us! Thank you for choosing Spocket!
July 8, 2020
This app has been amazing for our company. So far everything has shipped rather quickly and had no issues. There are however some companies that charge so much for cost+shipping it equals retail value they have it set at, or sometimes far exceeds. So, have to be very cautious.
Awesome review! Thanks for the advice. It is really helpful to know and be aware of product cost and shipping so that retailers can easily adjust pricing as well. Pricing sometimes do depend on the demand for a certain product but please feel free to reach out to us at [email protected] and we'd be happy to relay your feedback to the suppliers too! Thanks you! We appreciate it!
July 5, 2020
I use this dropshipping app the most. Products sync easily on top of them being name brand! I recommend this app to anyone dropshipping:)
Appreciate the recommendation! Thanks for using Spocket the most! There are even more improvements to come. You can look out for it!