Spocket: US & EU Dropshipping

March 26, 2022

The app is very helpful. Your colleague, Spencer really helped me a lot on solving technical issues!.

March 24, 2022

Does not deserve 1 star. ZERO stars! MY REVIEW - Awful, terrible, stressful, NO! ZERO STARS - DO NOT LOAD THIS APP. WARNING WARNING WARNING - Im telling you dont even think about using this app. WE had this account for 1 year and 100 orders! Spocket's success rate has to be about 70% Good luck taking that risk. Actually, dont! I cant even begin to describe the non-sense you will be dealing with. This "middle-man" vendor app clearly does not work for the vendors and/or the vendors do not use their EComm dashboards correctly. Either way, WE LOST SEVERAL WEALTHY CUSTOMERS because items could not be fulfilled, when their own listings say inventory is available. Im telling you people, DONT DO IT! WASTE of time and money. OUR little store, with 250 products loaded from spocket. Canceled them all after the 25th unfilled item. Thought I was very patient and understanding. Forget about it. Worthless! You will LOOSE customers. The bad reviews are correct. Dont think it wont happen to you. Skip this app.

Feb. 2, 2022

I needed the chat support because I had some questions about the plan that I should choose an how to connect my Shopify Store to Spocket and Jam really helped me out with this. She solved all my Problems and I thank her a lot.

Dec. 10, 2024

Here's the truth about Spocket. All these other positive reviews are from people who just started using the platform and like what they see so far but ultimately have no idea about how things actually work here. I've been using Spocket daily since 2019 and during this time, I have accumulated extensive experience using the platform, interacting with their support team, understanding the nuances of its integration with Shopify, as well the entire dropshipping process Spocket facilitates, such as placing orders, processing times, supplier considerations, and the shipping of products to customers. This is what I can tell you. First, a heads-up: most dropshipping platforms are bunk. The industry is riddled with false promises of dropshippers making bank off their online stores when the reality is less than 1% will find success in this industry. Be sure to manage your expectations if you’re just going in for the first time. While Spocket is one of the better dropshipping platforms I’ve used over the years (and I honestly HATE saying that), it is still riddled with issues that will undoubtedly hinder your ability to succeed and will also surface unexpected roadblocks throughout your journey. This will make the likelihood of your success as a droppshipper considerably low. I’m going to focus primarily on my experiences regarding supplier issues, as this is the backbone of operations and has persisted as an ongoing problem for me since the beginning. Any experienced dropshipper knows that your business is only as good as your suppliers. Their processing times, shipping times, product quality, and return policy will all impact your success and bottom line. If the supplier disappoints your customer in any of these areas, you will suffer the losses—not them and not Spocket. While suppliers need to apply to be part of Spocket, I’ve encountered very little quality control in terms of supplier worthiness. There are often discrepancies with supplier inventory and variants from the numbers displayed in the product catalog vs what the numbers display once imported to your store. A product may appear to be in stock and have multiple variants available only for you to discover AFTER the import that the product has no stock or limited variants. I’ve had instances where a supplier has claimed to have products in stock up until the point when a customer places an order on my store and I go to fulfill it, whereupon suddenly I am informed the product is out of stock or unavailable and I am forced to refund my customer’s order and suffer reputation damage in the process. Additionally, you’ll find suppliers who have many products listed, however, nearly all of them have essentially low stock or limited variants or tags such as “DELETE” or “DISCONTINUED”. This makes browsing the product catalog and researching products to import extremely time-consuming and unreliable. The fact that Spocket allows suppliers to list numerous products without ample inventory is a key example of a lack of quality control in regard to facilitating the dropshipping process. Check out the supplier “Black Jasper” (which is a Spiral Direct reseller) to see what I mean. They currently have a large selection of products available to import, however, you’ll notice 95% of them have little to no stock or variants available. Here's an example: As of the time of writing this, I have a customer who placed an order on my store on October 17, 2024. I paid the supplier and requested fulfillment less than 2 hours after the customer placed their order. The supplier advertises their processing time at 1 business day and a shipping time of 4-7 business days. A week passed and the supplier had not even processed the order, let alone shipped it. Then another week passed. I reached out to Spocket to inquire why my order hadn't shipped. As usual, they strung me along ensuring they were looking into it without ever following up. Finally, almost a month later, on November 11, 2024, they informed me the supplier couldn't fulfill the order. My customer had to wait a month for me to notify them their order wasn't coming and then I had to refund them. Spocket was happy to keep my transaction fees though and will only refund me for the base cost of the product. As of December 10, 2024, I still have not received a refund, making it now 30 days since I was informed I would receive one. At this point, I have paid for a product that was never processed and Spocket has, by definition, stolen my money. The supplier in this instance is “Orange Poppy” and they do not provide returns, refunds, or cancellations which grants them complete impunity in the instance something goes wrong - and mark my words, it does. I've encountered this issue on several occasions with this supplier and brought it to Spocket's attention many times. They always say they're going to look into it to ensure it doesn't happen again, but it always does and at this point, I believe it always will. Spocket profits off both suppliers and retailers. They win either way. You as a Spocket Dropshipper stand to lose the most because even though Spocket says their suppliers are "vetted" they clearly are not. Additionally, they suffer no consequence for failing to process or ship orders once you pay for them. This product that my customer ordered is listed as a “Premium Product” in Spocket’s product catalog. If you don’t know already, a large majority of Spocket’s products are listed as “premium”. This is because you are limited to the number of premium products you can import to your store based on the tier of your subscription plan. By making a large majority of products “premium”, Spocket forces you to upgrade your plan but this is unjustified as frankly, there is NOTHING premium about these products, which can be easily seen from this experience and the countless others I've had. They offer no advantage in quality, processing time, shipping time, supplier support, or otherwise. If you visit a supplier page in Spocket you'll see a star rating system that shows the supplier's fulfillment rate. It's important to note that this is not a dynamic rating system but basically an image of 5 stars that is completely static. This fulfillment-rate-star-rating system does not change based on whether the supplier actually fulfills the order or not so if you're thinking of using that system to determine the reliability of a supplier, just keep that in mind. It's a useless feature. Since starting my store, I’ve had around 40 products that I had imported become deactivated by their corresponding suppliers. That’s 40 redirects I’ve had to make to product pages, considerable hours spent writing & optimizing product pages wasted, and marketing efforts & money wasted advertising products that are now unavailable. I receive email notifications from Spocket pretty much weekly informing me of products that are now out of stock on my store or deactivated altogether. As you can imagine, this makes building and maintaining a sustainable product inventory very challenging and time-consuming. Imagine you're laying bricks to build the foundation of a building but every week someone is removing the bricks you've placed. How can you build upwards in these conditions? While Spocket as a dropshipping platform has decent functionality and UX, it is not optimized for your success as a retailer. It is a tangled web of disorganized product catalogs, shady supplier practices, frustrating customer service, misrepresentations by the platform, and comes with a high risk of losses to your revenue and profit margins as a result. While some might be the exception, 99% of Spocket dropshippers will not find the success they are looking for because the platform does not enable productivity due largely to supplier challenges including product quality, cost, availability, and reliability in addition to false representations made by Spocket themselves. To remain competitive online, your profit margins will be unsustainably low and any supplier errors will come out of your pocket. It is simply not a feasible goal to expect to create a sustainable dropshipping store with Spocket until some of these fundamentally flawed issues within the platform can be resolved. And after 5 years, I doubt they ever will be.

Jan. 29, 2022

This app is totally the best around... I just launched my store today, but before i got to this point, the support team walked me thru step by step... I was to the point of giving up.. I reached out to the support team and these people are " MCGYVERS " literally !!!!!!!!!!!! Thank all of you for your worthy time and patience for this launching day !!!!!!!!!!!! :) Miki was really quick to respond and answer questions with problem solve... Thanx Miki

Jan. 6, 2022

This app is a great way to discover new designers. The support staff (Rochelle) is amazing! Very helpful and competent.

Nov. 16, 2021

I was so excited when I first came across Spocket. However, I quickly learned that my cost with shipping was higher than the retail price on several items being sold out in the market. I wasted so much money on this app. There is no money to be made here. I ended up buying wholesale elsewhere and was able to make a profit.

Nov. 12, 2021

Spocket is top notch Drop Shipping provider. Easy to use and integrates great with Shopify. Payments are easy and customer support is superb!!! May Your Days Be Full Of Joy!!!

Oct. 8, 2021

I really love this app and the way they promote products. The app looks and works great for all shopping needs.

Oct. 1, 2021

I could never afford to buy all these items myself. This gives my customers new items that they are looking for.

Sept. 15, 2021

I like this app, definitely helpful. I'd like to use it on daily basis to boost sales and provide good delivery service.

Sept. 12, 2021

some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Feb. 11, 2022

easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.

June 11, 2021

So far so good! The Spocket app has made things easier, from search (although the search engine should be optimized), to the variety of products, the quality and app integration with Shopify. I might update this review down the road, but so far it has worked well for me.

May 21, 2021

This app made things a lot easier to dropship. I haven't really did much because I just installed it so I'll come back after I see really how this app will change my dropshipping experience.

April 2, 2021

Great experience with Spocket so far, I really like how easy it is to get support and process orders.

March 17, 2021

This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.

Feb. 28, 2021

Very expensive products, with shipping times that aren't what they show (sometimes more than 30 days). Suppliers are liars and they make you waste time, money and customers. But the worst thing is that you are not protected by this "company" even if you pay their most expensive plan, they always win and they never take responsability from the bad service of their suppliers... don't recommend it if u wanna be succesful... try others like eprolo, sourcinbox or cjdropshipping, I've never have problems with them, they have rasonable prices, and don't steal your money making you pay for a suscription to access products that are always out of stock

Feb. 8, 2021

I love this app. I use this app to find products for my store. I would recommend this app to anyone because it is so easy to use.

March 9, 2021

Wish there was more inventory but it has been a pleasant experience on what I could find for my store.