Spocket: US & EU Dropshipping
All reviews
great app with an amazing customer service and products, Jam was very helpful in resolving my issues!
Welcome to Spocket! It is pleasant to know that Jam was able to provide you with outstanding service. This is our goal! Feel free to reach out to us if you need assistance. Cheers! - Erwin
Easy to use, quick Shipping, easy website I love it. They have imaging so you can add a image that you're looking for and just sync it to Spocket.
Thanks for your review! Spocket is really an app that is easy to use to add products to your store. You can also reach out to our 24 hours support for assistance! - Erwin
I gave this app a chance. I wanted to believe it could do what I needed to make my dropshipping business easier to source and fulfill orders. It did the opposite. The customer support is very accessible but they are not effective or truly helpful. They are very polite but you end up engaging several different reps over time about the same issue as if they never communicate or read what you've sent them even updates. They never seem to know how to get you connected to technical support or the supplier directly. Even THEY aren't able to communicate with any of them. They essentially apologize profusely and continuously and that is the extend of their customer support regarding real issues that can impact your business. I have doubts about positive reviews because I gave them so many opportunities and consistently, they failed. Even when I told them I would discontinue using them, all they did was apologize profusely and hope I stick with them. Not good for any business and I don't see who they will remain in business with this approach. They have a great looking product/platform but the functionality of it and their business model is subpar. It is UNTRUE that they fully automate anything. You can get customer service relatively quickly most of the time but they never help. The claims they make are untrue. I even changed plans a few times over the course of months to experiment. It doesn't matter how much you pay, it is all the same.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
Russel did a great job!!! He provided me with answers in detail that can help me learn how to use Spocket better. Would recommend Russel to anyone who needs help.
We’re pleased that Russel was able to provide you with exceptional service and answer all of your questions! Feel free to reach out to us if you need further assistance and we'll be happy to assist you.
Better than Anything I ever used! The app is easy, detail-oriented, faster, and on point. I have enjoyed the experience so far.
Hi there! Thanks for sharing your experience! Spocket is indeed easy to use and most recommended for beginners in the dropshipping business. You may reach out to us via live chat or email at [email protected] if you need assistance! - Erwin
I definitely highly recommend Spocket! It's incredibly easy and intuitive to use and the customer service is beyond amazing! Leah has spent some time with me this afternoon answering all questions I had and was incredible at giving clear, concise information. I feel like she went above and beyond to help me navigate the obstacle I was going through. I'm really looking forward to if/when Spocket provides international shipping :D Thank you again Leah for all of your help!
Thanks for sharing your positive review of Leah's service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our service. - Erwin
This app is excellent for selling products or managing your inventory. It is easy to use, and the interface is sleek and professional. I am excited about the future of my business to reach the USA AND EU markets. Spocket has been a lifesaver for me. I can see where I am in line so I can decide if I need to upgrade to find a best-selling product. Spocket is an excellent app.
Wonderful! We're glad you love Spocket's product selection and some best features! If you should need anything, please do not hesitate to reach out again. Thank you for your trust! - Erwin
I used this app to set up my ecommerce store. Lots of useful products. Customer service has been great. Any problems I have had have been solved in short order,
We always strive to innovate and provide you with the best service possible. Thank you for sharing your experience with the team. In case you should need anything, our support team is open 24/7 to help you! - Erwin
I LOVED using this app! The customer service was amazing and they were super quick to respond to any questions I had. The app itself was so easy to use and navigate, and I loved how it looked on my store. Overall, I would highly recommend this app to anyone looking for an awesome loyalty program!
Awesome! It gives us much pleasure to know that you are enjoying the app. Your kind words encourage us to continue doing our best. Our support team is definitely always available to assist you if you need help! Thanks again, and have a wonderful day! - Erwin
Spocket has a vast collection of goods from different niches with an affordable plan! If you're looking for US suppliers, I highly recommend them. Most importantly, their customer service is second to none. Specifically Ria, who helped me through multiple issues. Her professionalism, responsiveness, and eagerness to resolve issues promptly have provided me with a seamless experience with Spocket. Thank you!
Awesome! Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that Ria's assistance has made such a difference and has finally solved your problem. - Erwin
Spocket is really easy to work with and has fast support responses. Will continue to use for my business
Awesome! Thanks for the wonderful review and for continuing to use the Spocket app. We really appreciate it! Feel free to reach out to us if you need help in the future. - Erwin
VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but gave them the chance and never delivered as drop shipper.
We're very sorry to hear about your experience but thank you for sharing it! Our sincerest apologies if we were not able to meet your expectations at this time. One of our account managers will reach out to you directly to help with any issues that you may have otherwise, please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
I find really good products on here. What I really like is I can see if I'll make a profit based on shipping costs.
Wonderful! We are glad you are able to find good products on Spocket. We'll keep on adding more products for you to choose from. Reach out to us at [email protected] anytime you need help! - Erwin
You need to be super careful because they charge you every cent and if you don't pay attention for their rules and don't cancel the membership, which is almost impossible, to find how (clever) !!!!!!
Thank you for your feedback. We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
The app is easy to use and has great search features. I am enjoying use of the website so far. I like the choices between product pricing. Thank you.
Thanks for the wonderful feedback! We are so glad you find the app easy to use with the products you can add to your store and other features. Reach out to us anytime if you need help! - Erwin
the price for this app is ridiculous. complete rip off. its about 4 times the price it should be and way more expensive than other apps that do the same thing
Thank you for your feedback! We are very sorry to hear about your experience. Our sincerest apologies if we were not able to meet your expectations at this time. However, allow us to help you with your concern. Please chat with us or send us an email at [email protected] so we can look into this matter right away. Thank you for your understanding and patience! - Erwin
The customer support and services that I get from Spocket are always excellent. They made sure that the concerns raised and questions asked are addressed and answered properly. It gives you the feeling of security and that you're in good hands. Thanks to Russel for another great support and services tonight.
Thank you for your great review. At Spocket, we work hard to offer high-quality service to every dropshipper. We made sure to share this feedback with Russel to give her the recognition that she deserves. She was delighted to hear your feedback. - Erwin
Vash was very quick to reply to my request and provide me with the most useful information to resolve my inquiry quickly. He also went above and beyond to follow up to ensure the resolution suited our needs. I love Spocket! I'm so glad I found them.
Thanks for your feedback and we're glad your inquiry was resolved quickly. Vash will be delighted to read your comment. Feel free to reach out to us if you need assistance again. Have a great day! - Erwin
Надежный сервис! Центр помощи всегда на высоте. Лорена - очень отзывчивый менеджер. Большое спасибо!
Thank you for the wonderful review and for taking the time to share your feedback with Vash. We hope to assist you again soon! - Erwin
I used the app to import my dropship products. Customer service is always helpful and attentive to all of my needs. Thank you so much.
Thank you for your review. Our entire Customer Support team at Spocket is very much happy to help and provide all the assistance you need and it looks like we've achieved it. Feel free to reach out to us for further assistance. Have a lovely day! - Erwin
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