Spocket: US & EU Dropshipping
All reviews
Great app supported by an efficient support team is a rare find. This is one of them. Special thanks to Peejay who helped me with my query very quickly.
Awesome! Welcome to Spocket! We're glad to have you with us. I will make sure to let Peejay know about your experience. Please always reach out to us at [email protected] whenever you need help and we'll gladly assist you! Thank you! - AJ
Really good app. My favorite by far! wowwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww
We appreciate the feedback! Your time and experience are important to us so we worked hard to make Spocket easy and seamless to use. Thank you for trusting and choosing us! - AJ
The app is very user friendly. Whenever I have questions the support team is always readily available to help. No matter how frustrated I may get they are always nice and help me through the situation.
Thank you for joining Spocket! We're looking forward to providing you with the best customer service and high-quality product options. Please reach out to us at [email protected] anytime you need help or if you have any questions! - AJ
Does not deserve 1 star. ZERO stars! MY REVIEW - Awful, terrible, stressful, NO! ZERO STARS - DO NOT LOAD THIS APP. WARNING WARNING WARNING - Im telling you dont even think about using this app. WE had this account for 1 year and 100 orders! Spocket's success rate has to be about 70% Good luck taking that risk. Actually, dont! I cant even begin to describe the non-sense you will be dealing with. This "middle-man" vendor app clearly does not work for the vendors and/or the vendors do not use their EComm dashboards correctly. Either way, WE LOST SEVERAL WEALTHY CUSTOMERS because items could not be fulfilled, when their own listings say inventory is available. Im telling you people, DONT DO IT! WASTE of time and money. OUR little store, with 250 products loaded from spocket. Canceled them all after the 25th unfilled item. Thought I was very patient and understanding. Forget about it. Worthless! You will LOOSE customers. The bad reviews are correct. Dont think it wont happen to you. Skip this app.
We're sorry to hear about this! We definitely understand the frustration and concern. Thank you for letting us know how you feel and please know that we will always try our best to work with you to sort out any concerns. Rest assured that we will help you out with these issues and take the appropriate actions necessary for each one. Thank you for your patience and understanding! - AJ
I needed the chat support because I had some questions about the plan that I should choose an how to connect my Shopify Store to Spocket and Jam really helped me out with this. She solved all my Problems and I thank her a lot.
You're very much welcome and we're happy to be of assistance anytime! Don't hesitate to reach back to us whenever you need help. Thank you for using Spocket! -John
This app is a great way to discover new designers. The support staff (Rochelle) is amazing! Very helpful and competent.
Lots of discoveries and opportunities await! We're happy to help you in achieving your goals. Reach back to us anytime! Thank you! -John
I was so excited when I first came across Spocket. However, I quickly learned that my cost with shipping was higher than the retail price on several items being sold out in the market. I wasted so much money on this app. There is no money to be made here. I ended up buying wholesale elsewhere and was able to make a profit.
Thank you for sharing your experience with us! It makes us sad to know that we were not able to satisfy your needs during your stay with us. We would have loved to work things out with you and find the right fit of suppliers and products for your store. Shipping cost can indeed be tricky sometimes especially with stores that are focused on non profits and 'for a cause' approach types like yours. Buying wholesale is also indeed a good move to make bigger profits but that actually moves you away from the dropshipping model where there is less risk since you wouldn't need to hold inventory. We do however respect your decision and feedback! We appreciate you sharing it with us and we hope you can give us a chance to prove ourselves to you and make your experience better! We'll have one of our Account managers reach out to you personally to resolve any issues you may have and find ways to improve your experience with us. You can also reach out to us at [email protected] anytime and we'll be more than happy to touch base. Thank you! -John
Spocket is top notch Drop Shipping provider. Easy to use and integrates great with Shopify. Payments are easy and customer support is superb!!! May Your Days Be Full Of Joy!!!
Thank you! We wish you joyful days ahead too! We greatly appreciate the feedback. Reach out to [email protected] anytime you need help or if you have any questions! -John
I really love this app and the way they promote products. The app looks and works great for all shopping needs.
Thank you! We appreciate the feedback and we're glad you're loving our work. Even more improvements are on the way! -John
I could never afford to buy all these items myself. This gives my customers new items that they are looking for.
We're sure you'll be able to afford everything you want once your business takes off! We'll also make sure to do our best so you can always have all the options to make your business grow. Thanks for using Spocket! -John
I like this app, definitely helpful. I'd like to use it on daily basis to boost sales and provide good delivery service.
Thank you for choosing Spocket to help boost your sales and provide fast shipping! We'll do our best to make sure you get all the help you need. Don't hesitate to reach out to us at [email protected] if you need any assistance! -John
some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Thanks for the effort to give us a rating! We appreciate every feedback we can get! Don't hesitate to reach out to us at [email protected] if you need any assistance! -John
easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.
Thanks for the recommendation and welcome to Spocket! We're happy you are loving our service! -John
So far so good! The Spocket app has made things easier, from search (although the search engine should be optimized), to the variety of products, the quality and app integration with Shopify. I might update this review down the road, but so far it has worked well for me.
Glad to know that! We appreciate your feedback about optimization and you can rest assured that we will always be on top of these improvements. Our support is always available whenever you need us! Reach out to us at [email protected] anytime! Thank you! -John
It’s a very smooth process processing a order. Great for women but men’s clothes etc not so much. They used to have a lot more products. The price point and products don’t really match at this point.
We appreciate your helpful feedback! Rest assured that we are and will constantly add more selections for you. We'd love to discuss and recommend some top suppliers for you! We also would be happy to clarify regarding any pricing concerns. Please reach out to us at [email protected] and we'll gladly help however we can. Thank you very much! -John
Great experience with Spocket so far, I really like how easy it is to get support and process orders.
Awesome! Your experience is important to us which is why we have 24/7 customer support available. Please reach out anytime! We are always here and happy to help. Thank you!
Very expensive products, with shipping times that aren't what they show (sometimes more than 30 days). Suppliers are liars and they make you waste time, money and customers. But the worst thing is that you are not protected by this "company" even if you pay their most expensive plan, they always win and they never take responsability from the bad service of their suppliers... don't recommend it if u wanna be succesful... try others like eprolo, sourcinbox or cjdropshipping, I've never have problems with them, they have rasonable prices, and don't steal your money making you pay for a suscription to access products that are always out of stock
Thank you for sharing your feedback! We're sad to hear about your experience. We are very strict when it comes to what our suppliers declare which is why if a supplier fails to deliver within their specified timeline, your orders would automatically be valid for a refund. Also, we make sure to remind them to always restock their products or they might get deactivated from our platform. Rest assured that we do not tolerate them at all! We would be more than happy to rectify any concerns you may have and make sure they are resolved immediately. We'll have one of our account managers reach out to you directly to assist you. Thank you for your kind understanding and patience!
I love this app. I use this app to find products for my store. I would recommend this app to anyone because it is so easy to use.
We love you too! Which is why we keep on finding new suppliers and products constantly so that you always have more to choose from. Thank you for recommending Spocket!
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
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