Spocket: US & EU Dropshipping

Jan. 4, 2024

Based on my professional experience, I cannot recommend using Spocket. Despite paying $698 for the subscription, I found that many of the suppliers I used on the app were not compliant with their processing or shipping times. Some claimed to be based in the US but were not, and reaching out to support was often unhelpful. While the support team was friendly, they could only message the supplier and wait for a reply, which could take up to 48 hours. This meant that orders were often late, and I had to deal with frustrated customers demanding their tracking numbers. I was also frustrated by the lack of direct access support had to contact the supplier. Every week, I have to reach out for help because an order hasn't shipped on time, and even the chat feature they promoted as a benefit was often unresponsive. Additionally, there was no option to confirm if an item was in stock before paying the supplier, and once you pay for an order, you're stuck with it for weeks without the option to cancel. As a small business owner, I find this lack of control over a large number of suppliers to be unacceptable and detrimental to retaining new and existing customers.

June 19, 2020

I love how it offers more options and the layout is amazing. I just wish I can upload new photos....

June 18, 2020

I love the products and how easy it is to connect. I'd recommend. It's increasingly becoming on of my favorites to work with.

June 18, 2020

So far this app is great and I feel that this is a great start to getting my business started. Thank you!

Aug. 2, 2020

I think there are a lot of changes that could be made to make things easier for the stores. Especially for dropshipping. For example, I receive notices of prices changes for items or shipping rate changes for stores but I'm not told the specifics so I do not now how much the item increased or decreased in price or what the new shipping rate will be for the store. I would also like to see a way to 'file' items you do not want to push to your store immediately. For example, in summer I would like to file way a winter outfit to publish when the seasons change. Great customer service, very timely responses but it could be more user friendly - especially for the price you pay each month.

June 1, 2020

I've been using this for 2 months, so I can give an extensive opinion. You Should NOT install this app if you're just starting out with dropshipping or if even if you have been dropshipping for a while and I will extensively explain why... Let me start off with the positives: //Customer Service// Spocket's customer service is top of the line! My questions were answered within 12 hours, sometimes even 1 hour! The explanation is concise, straight to the point and easy to understand. //The User Interface// Easy to browse products and sort based on specifications. Now that that's out of the way (yes only 2 positives), let us talk about the negative in chronological order. //The Pricing// The $12/month starter plan is probably the best value. Anything else is a rip off if you only get 1-10 orders per day. //The User Interface// You can't edit the products in the app after you've imported them, which is fine. But if you touch any variation, THE WHOLE PRODUCT STOPS WORKING! Then if you try to resync the product you'll soon discover that that's not even possible! You have to delete the product on your shopify store and then re-download via the app. If there's a variant that you don't want, YOU CAN'T DELETE IT. You also cannot edit any order in the app. Product editing and Order editing are two basic functionalities in any other products-app, how can you not even get that right?! //The Sellers// There are multiple points here so I'll split it into subtitles. --Anonimity-- This is very shady: All sellers get a pseudonym from Spocket so you can't find them online and try to cut a deal out of the app. Names like "Orange Eunostous", "Orange Pine" and "Orange Charlie" can't be real business names. I can understand the anonimity though. What I don't understand is that YOU CANNOT CONTACT ANY SELLER DIRECTLY VIA THE APP!!! You'll always have to contact the Spocket customer service for an answer from your seller. Took me a week to negotiate an international shipping fee down from $21(ridiculously high) to $15 , more on that later. --The quality and consistency of sellers-- There is such a HUGE difference in quality between the sellers. 1 Seller will process your order in 1 day and another will take 7 days. 1 Seller will charge you $5 for shipping and another $20. YOU'LL DEFINITELY LOSE MONEY IF YOU DON'T CHARGE $15 SHIPPING ON YOUR OWN STORE. Spocket should hold it's sellers to a higher standard! The only thing you need to become a seller, is prove that you have your own stock and that your products are unique. Let me tell you someting: Atleast 50% of the products can be found on Aliexpress for half the price! --The Products-- Spocket constantly tries to push you to buy their Pro subscription for $99/month to get access to "premium" products. The products are not premium at all. Printed masks and aliexpress products are premium? haha, give me a break. NOT WORTH $49 or $99/month. You can find most of the products on Aliexpress or just your local printing shop for half the price. Most of the sellers are just a middelman that make money by selling to you, so only cutting into your profits. Don't fall for this. --The shipping-- As I stated before, there's no consistency with the shipping time: An order can take 1 day to process and 3 days to ship, while another can take 1 month in total! Just recently, an order took 20 days to get shipped out and they only notified me after 14 days!! WHAT?! At times it was literally FASTER to find the product on Aliexpress, place the order and get it delivered to your customer. //What should (new) dropshippers do?// If I were you, I'd look for sourcing dropshipping plugins that have a centralized stock. You're not Amazon, so don't put your trust into hundreds of sellers that you can't do a background check on for yourself to carry your brand. There are thousands of sourcers on like Alibaba or anywhere on the web that will gladly support your dropshipping business idea with no money down and a flexible growth formula. (I won't mention a specific company, because that would make this a dishonest review in my eyes) Don't get fooled and find something else!

May 31, 2020

I added several items to my store from Spocket and got back very good reviews from friends and family. They really like the clothing.

May 17, 2020

Recently installed and working on its various aspects, enjoying this app. Lets see how the shipping will work.

April 29, 2020

I love using this app for my store! The team is always so helpful and are quick to respond and get you the help that you need. Importing products is so easy and the notifications that products are no longer available help keep my company running smoothly. Processing orders is simple and can usually be done in just a few clicks. I would highly recommend.

April 13, 2020

Good selection of items to choice from for my new online store. Quality t-shirts and tank tops to fit my store's audience. I enjoyed the ease of locating products and adding them to my store. I wish shipping was faster.

April 9, 2020

Good selection of products. Would be better if they could source products at lower tiers of membership.

April 8, 2020

I love this app. I'm able to easily find products I love. I can sort to get USA companies. It's also easy to then get the product into my store since they pre-fill so much for you and they make it so easy to understand. And a big huge plus for me is that I don't have to be concerned about inventory. They track all that and they even show in your store if it's out of stock, etc. Another great thing is the customer service. They are very fast, very nice, and very helpful. This app is making me money and that's the biggest plus!

March 28, 2020

They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time

March 14, 2020

A lot of great products shipping from the US...short production times...excited to make this part of my store!

March 11, 2020

works great! wish didn't have to pay.

March 10, 2020

Spocket is very easy to use and the range of products it offers is phenomenal. Certainly i would recommend Spocket to new store owners.

March 9, 2020

I love all the products! All the photos are great too! I wish you guys can get more clothing for men.

March 7, 2020

This is a great app. lots of great products! Has given me lots of choices for my store. so glad to have stumbled on this app. Everyone should give Spocket a try. Love the Premium products. Also love the quick shipping times. Can't wait to see all they have to offer!

April 16, 2020

I have a business physically, with more than 500 products in 3 physical stores. I decided to put this App to add some products that I do not have, for online sales. I found myself with unqualified suppliers, very high shipping prices, the first trial order was canceled after 12 days of waiting. It was for me, I wanted to test the system before taking my clients. The customer service is incompetent, they never knew what happened to my shipment. they just told me wait until this day. Another one of the customer service seems racist. He does not know what Puerto Rico, Hawaii or Virgin Islands is part of the USA, and I treat in a contemptuous and minimizing way. or mentioning Mexico ?. I really never thought of meeting these types of people giving support services. Thanks for such a bad experience. I do not recommend this APP at all. -------------------------------------------------- Tengo un negocio físico, con más de 500 productos en 3 tiendas físicas. Decidí poner esta aplicación para agregar algunos productos que no tengo, para ventas en línea. Me encontré con proveedores no calificados, precios de envío muy altos, el primer pedido de prueba fue cancelado después de 12 días de espera. Era para mí, quería probar el sistema antes de llevar a mis clientes. El servicio al cliente es incompetente, nunca supieron lo que sucedió con mi envío. solo me dijeron que esperara hasta este día. Otro de los servicios al cliente parece racista. No sabe qué Puerto Rico, Hawái o las Islas Vírgenes son parte de los EE. UU., Y trato de una manera despectiva y minimizadora. o mencionando a México? Realmente nunca pensé en conocer a este tipo de personas que brindan servicios de apoyo. Gracias por tan mala experiencia. No recomiendo esta aplicación en absoluto

Feb. 7, 2020

Just starting using this app. Looking good so far. Love being able to brand and having faster shipping times.