Spocket: US & EU Dropshipping
Dropship from Verified US & EU suppliers. Amazon Dropshipping.
Rating
3.9
feedback
601
chart
#287
All reviews
Review RSS Feed
Feb. 11, 2022
easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.
Thanks for the recommendation and welcome to Spocket! We're happy you are loving our service! -John
June 11, 2021
So far so good! The Spocket app has made things easier, from search (although the search engine should be optimized), to the variety of products, the quality and app integration with Shopify. I might update this review down the road, but so far it has worked well for me.
Glad to know that! We appreciate your feedback about optimization and you can rest assured that we will always be on top of these improvements. Our support is always available whenever you need us! Reach out to us at [email protected] anytime! Thank you! -John
May 21, 2021
This app made things a lot easier to dropship. I haven't really did much because I just installed it so I'll come back after I see really how this app will change my dropshipping experience.
Welcome to Spocket! We are happy to have you with us and make your experience great! Don't hesitate to reach out to us at [email protected] if you need any help or if you have any questions and we'll gladly assist you. Thank you! -John
April 2, 2021
Great experience with Spocket so far, I really like how easy it is to get support and process orders.
Awesome! Your experience is important to us which is why we have 24/7 customer support available. Please reach out anytime! We are always here and happy to help. Thank you!
March 17, 2021
This app is not worth it. They have drop shippers selling to drop shippers charging outrageous prices. Their premium prices are even worse. Shopify needs to find suppliers that are true wholesale. Can't make money on this overpriced merchandise. Removed the app today. Updated review: In response to Spocket's response to my review. How would I be able to report any of your suppliers since I deleted your app? You should look into your suppliers on your own, especially your 'premium' suppliers. You are taking advantage of Shopify merchants and you are allowing your suppliers to do the same. I can't find one single app on Shopify that doesn't have drop shippers selling to drop shippers inflating the prices and shipping to outrageous levels. You should all be ashamed. You should be seeking out true WHOLESALERS to sell to and dropship for Shopify merchants. 20-35% discount on actual market prices? Do you mean retail prices? If so, you need to do more research and police your own suppliers because most of them are way above that. I wish I could find a supplier app on Shopify that is honest and isn't charging OVER retail and taking advantage. We all want to make money but all you're doing is driving prices up for everyone. I'm disgusted.
Thanks for sharing your experience! We want to make sure that the suppliers we onboard on our platform only sell within our policy. We require them to provide a 20-35% discount on actual market prices to assure that there will always be room for profit. If you find that it is not the case, we would be more than happy to investigate and take the appropriate actions against that supplier. We would like to make sure that your concern was properly handled by our representatives and that a proper conclusion has been provided to you. Your experience is more important to us! Please don't hesitate to reach back to us at [email protected].
Feb. 28, 2021
Very expensive products, with shipping times that aren't what they show (sometimes more than 30 days). Suppliers are liars and they make you waste time, money and customers. But the worst thing is that you are not protected by this "company" even if you pay their most expensive plan, they always win and they never take responsability from the bad service of their suppliers... don't recommend it if u wanna be succesful... try others like eprolo, sourcinbox or cjdropshipping, I've never have problems with them, they have rasonable prices, and don't steal your money making you pay for a suscription to access products that are always out of stock
Thank you for sharing your feedback! We're sad to hear about your experience. We are very strict when it comes to what our suppliers declare which is why if a supplier fails to deliver within their specified timeline, your orders would automatically be valid for a refund. Also, we make sure to remind them to always restock their products or they might get deactivated from our platform. Rest assured that we do not tolerate them at all! We would be more than happy to rectify any concerns you may have and make sure they are resolved immediately. We'll have one of our account managers reach out to you directly to assist you. Thank you for your kind understanding and patience!
Feb. 8, 2021
I love this app. I use this app to find products for my store. I would recommend this app to anyone because it is so easy to use.
We love you too! Which is why we keep on finding new suppliers and products constantly so that you always have more to choose from. Thank you for recommending Spocket!
March 9, 2021
Wish there was more inventory but it has been a pleasant experience on what I could find for my store.
You're welcome! You can expect to see more options and features as we continue to improve and upgrade Spocket. Thank you for being with us!
Jan. 22, 2021
I love this! A great way for me to make money for my family right now. Times have been hard the way the world is and this is a huge help.
Time's indeed have been hard for everyone around the world so we're also working hard to make Spocket the best app out there. We want to open up more opportunities for you! Thank you for trusting our services!
Dec. 18, 2020
This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT
Thank you for letting us know! Shipping can be definitely be a pain sometimes especially during these times! We appreciate your feedback as it does help us know the things we can improve on and how we can do things better. Direct contact with the suppliers is a feature we are working hard to implement in the future and hope to have it rolled out soon! Failed delivery attempts however are usually within the hands of the courier themselves but it is not a reason for us not to do whatever we can to help. We understand that an update was already shared by our Customer Service about your this certain order. We would love to make sure that everything goes well! We'll have one of our dedicated account managers reach out to you directly to assist you. Thank you for your understanding and patience!
Dec. 7, 2020
Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.
We appreciate the honest feedback! Thank you for sharing. We certainly respect and understand your opinion but we are indeed sad to hear about your experience and we'd like you to know that we are sincerely sorry about any possible inconvenience or misunderstanding we may have caused you. Just like any other applications and businesses, there is a policy in place to protect the company and its people but we assure you that our customers will and should always come first. Regarding your concern about the shipping destinations changing, we actually do notify our users regarding any changes to the listings that you have imported or pushed. It can be found in the notification bell on your Spocket dashboard. We did this to make sure you are aware and can adjust accordingly to your preference. If you did not receive any notifications from your end, we'd be more than happy to look into it. We would also be more than happy to make things better for you! We'll have one of our account managers reach out to you directly to help resolve any concerns you may have. Thank you for your kind understanding and patience!
Nov. 9, 2020
I am using this application, very convenient >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>.
Thank you for using Spocket! We're happy to be a source of your convenience. Looking forward to working with you!
Oct. 12, 2020
Zeer interessante en leuke samenwerking! Een leuke optie om een eigen bedrijf mee te beginne. Ziet er goed uit en is makkelijk te bedienen!
Bedankt voor de feedback! We werken graag met u samen. Wij wensen u het beste in uw bedrijf. Bedankt voor het vertrouwen in onze diensten! Thank you for the feedback! We're happy to collaborate and work with you. We wish you the best in your business. Thank you for trusting our services!
Sept. 29, 2020
I love this App, they have too many products, first class customer service, easy to install, easy to use, make ecommerce easier, congratulations!
We love you too! Which is why we do our best to provide you with an excellent platform and great customer service. Happy to work with you! Thanks for using Spocket!
Sept. 10, 2020
I like the ease of use, pricing is fair but we will see how it works in the long run. Be aware however its tedious to get things going on the app with your Shopify store cause they force you to write a review before you can get heavenly involved with the site. So this is my review just to work on the site.
Thank you for your feedback! We do appreciate you letting us know about your experience so we can improve the way things work. You can be sure that we will take the appropriate actions. Please feel free to reach out to us at [email protected] in case there is anything we can help with. Thank you!
Sept. 8, 2020
this app is amazing and the team at Spocket are even more amazing and work around the clock to help you I would say it is the best app for drop shipping.
We appreciate your feedback as it helps us boost our morale to go to even greater heights to provide you with the service you deserve! Thank you! Don't hesitate to always reach out to us!
Aug. 28, 2020
I love this app, I have increased sales and traffic to my website by using the app. I make beaded and wire wrapped jewelry and adding items from Sprocket sales are up! Easy to add items, the items are shipping fast and my customers are very happy with the quality.
That's awesome! We're very happy to know you are getting those increase in sales and traffic by using Spocket! Thank you for the review. We appreciate you being with us!
Aug. 26, 2023
Edrielle stayed with me and answered every single question I asked. Great customer service with patience. I was impressed. I look forward to stay with Spocket services.
Thank you for using Spocket to import products to your store! We are looking forward to working with you towards amazing results! Reach out to us at [email protected] anytime you need help and we'll gladly assist you.
Aug. 27, 2020
Customer service was great. That is always really important in an app for me. I hope that it continues to go well.
Sorry to hear about your situation! You definitely should not be charged as long as you cancelled within the trial period on a monthly plan. We would be more than happy to re-investigate and re-evaluate your request to make sure that your account receives the necessary actions. We'll have one of our account managers reach out to you directly to get you sorted out. Thank you for your patience and understanding!
Aug. 19, 2020
Good place to start................................................................................!
Spocket is the perfect app for beginners because it is very easy to use and understand! We're glad to have you with us. Thank you for using Spocket!