Spocket: US & EU Dropshipping
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I'm new to Shopify and I'm getting ready to launch my store. I do have a few concerns about using Spocket. At first glance, the items and integration seem good. Also, I like the shorter shipping times. Here are my concerns, though. First, I signed up for the 250 products option but I didnt realize it was listing of the products vs selling. When I look at the next tier, there really aren't extra services just the option to list extra products. So, to stock my store, I have to use other vendors or pay the higher price before I see if the products sell as well as other vendors. Also, I paid for the full year and if I want to go upward, my option is only to pay for the larger amount full year. I'm trying to work with customer support to see how I can get the higher level and go to a monthly plan. This brings me to my second concern. 24/7 support means I can reach out 24/7 but they are not available 24/7. So, I can't seem to do business when it is convenient to me but rather it is convenient to them. And, since I can't talk to their vendors with an issue because they are the pass-through, this can cause a customer issue for me, a new store. I will say, the one time I had a vendor issue, they eventually responded and allowed someone from the vendor to reach out. This is why I'm giving three stars or it would be two stars. Stay tuned as I launch. I hope I don't have to eliminate them as a vendor. I really need a reliable vendor who ships out of North America.
Thank you for your honest and detailed feedback. We really appreciate you taking the time to share your experience. We’re glad to hear that you found the interface user-friendly and the product descriptions generally solid, especially from vendors in Australia, Canada, the USA, and Spain. We also appreciate you recognizing the effort it takes to find those “hidden gem” products know it can make a real difference. That said, we completely understand your concerns about limited search results and inventory levels, particularly within certain product categories. Expanding supplier diversity and improving stock availability are both areas we’re actively working on. Your feedback helps guide those improvements, and we’d love to hear more if you have specific categories or product types you’d like to see. Thanks again for helping us get better! - Eleanor
What an awesome app...Glad I found it! I am on my way to building my store and making some serious money. Thanks spocket!
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
This app is easy to navigate and import products to my shopify store. The prices are competitive the selection is good.
Thank you so much for your feedback! We're happy to hear that you're finding the platform easy to use and that you're enjoying the wide selection of products available. Feel free to reach out if you ever need assistance or have any questions we're here to help! - Eleanor
I rated 5 stars because I was asked to and got a free upgrade. Haven't tried the app yet. I look forward to seeing if it can link goods I already found to my shop for dropshipping
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
This app is not useful, they said it is unlimited products, but its is not. It does not allow more then 20000 Products. We do not recommend this app.
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the product limits. While our app does offer a broad range of features, we understand that limitations can be frustrating. We appreciate your input and will take it into consideration as we work to improve our service. If you have any specific issues or need assistance, please reach out to our support team. We’re here to help and address any concerns you may have.
No worth it! The pictures of the items are very minimal. Not enough information about the products and the pricing are not the prices directly from manufacturers or brands. They are all from drop shippers...so it's drop shipper ordering from another drop shipper. In other words, you'll end up paying more! Spocket needs to rethink its strategy, layout design, efficiency, and better subscriptions deals.
I’m sorry to hear that you’re dissatisfied with the product information, pricing, and overall value. Your feedback is important, and we’re taking it seriously as we work on enhancing our app. - Eleanor
Love the looks of this app. Very easy to use. Hoping to find more products from the US and Canada. Videos very easy to understand.
Thank you so much for your feedback! We're happy to hear that you're finding the platform easy to use and that you're enjoying the wide selection of products available. Feel free to reach out if you ever need assistance or have any questions we're here to help! - Eleanor
Starting out with this app. I hope to get as much benefit as possible for myself and my customers.
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
This app has a great selection of products to choose from. It is so great that it has US drop shipping too
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
I was happy to locate products shipping from the USA - some of the brands take forever to ship or update tracking almost not worth it when you have customers asking where their stuff is........quantities aren't always updated either and have left me canceling orders due to lack of inventory. Although Spocket did reach out I have continued to have the same slow shipping problems and have contacted them on multiple occasions regarding tracking information. Customer service is everything as well as prompt shipping times - PLEASE hold your vendors accountable on the listed shipping speed -or remove it entirely! Currently 1 order open and going on day 3 with no tracking - these are not made to order products (this is probably the 4th time same problems) I will be removing these products. The overall app has decent products that I would continue selling if they can work out the kinks with some of their vendors Update 1/11/19: Removed Spocket products from my store - canceled my paid service - my orders that were placed on 12/31 still had not shipped as of 1/10! After several attempts to get Spocket to contact the vendor finally it started tracking shipping. Another order on placed 1/2/19 - Still No Update from the Vendor on what the delay is... Still no tracking info - I had to refund the order. I have had issues with 75% of my orders either shipping delays, out of stock products.
I’m truly sorry to hear about the repeated issues you’ve faced with shipping and order fulfillment. We understand how crucial timely delivery and accurate tracking information are for a smooth customer experience, and we regret that we’ve fallen short of your expectations. We’re actively working to improve our processes and address these challenges with our vendors. Your feedback is invaluable in this process, and we appreciate you bringing these issues to our attention. - Eleanor
New "Spocketeer" here...Hey! I should charge Spocket fo that marketing idea, huh? But, that aside, any app which helps simplify the whole drop shipping universe is excellent, especially if it works effectively. Good app!
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
I am on the fence between 3 and 4 stars. The interface is nice. With Australia, Canada, USA, and Spain vendors, most product descriptions are better than those limited to China, though some from China are also included. Restricting product searches to specific types of products yields limited results. Inventory is mostly apparel. Many items are nearly out of stock. If you hunt very well, you can end up with a few good products.
Thank you for your honest and detailed feedback we really appreciate you taking the time to share your experience. We’re glad to hear that you found the interface user-friendly and the product descriptions generally solid, especially from vendors in Australia, Canada, the USA, and Spain. We also appreciate you recognizing the effort it takes to find those “hidden gem” products — we know it can make a real difference. That said, we completely understand your concerns about limited search results and inventory levels, particularly within certain product categories. Expanding supplier diversity and improving stock availability are both areas we’re actively working on. Your feedback helps guide those improvements, and we’d love to hear more if you have specific categories or product types you’d like to see. Thanks again for helping us get better! - Eleanor
Love the fact that you can source from the US. Great app, easy to use. I definitely recommend it. Andrea thepalmbeachbaby.com
Thank you for the five stars! ⭐ We really appreciate your support. If there’s anything else we can do for you, just let us know! - Eleanor
Very easy to use as a new shop owner. I love that my niche items are of a great quality.
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Our site are semi drop shipping, but very easy to do drop shipping with Spocket when compare to other drop shipping models. Hope to see more skincare products.
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
So easy to use and such a great selection of products available from so many different countries :)
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
I really love this app and there is so many products to choose from. Thank you
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Very excited about this app! Thanks for providing such amazing service to Shopify store owners. :) www.clositherapi.com
Thank you for your enthusiastic feedback! We’re thrilled to hear that you’re excited about Spocket and that our service has been helpful for your Shopify store. We’re always here to support your growth and success! - Eleanor
So far loving the selection of products! Perfect for my store. I have been looking for a good source of high quality products that drop ship from other countries, besides China.
We truly appreciate your support and are thrilled to know you're happy with our service. If there's anything else we can do to make your experience even better, feel free to reach out. We're here for you! Happy dropshipping!- Eleanor 😊
Very helpful, especially for beginners. I personally found the 5 video guides extremely useful.
Thank you for your feedback! We’re glad to hear that our resources, especially the 5 video guides, have been helpful for you as a beginner. We’re always here to support you and make your experience as smooth as possible! - Eleanor
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