Spocket: US & EU Dropshipping

Read All Of The 1 Star Reviews! Don't get scammed. Highly Disappointed in Spocket. I signed up for Spocket solely because my supplier had recently switched dropshipping platforms. We had some issues with Spocket regarding orders and their catalog, we contacted their customer service to no avail. They weren't able to fix the issues. Their customer service was condescending and of absolutely no help. (DropGenius is Part of the Spocket App) At one point we also signed up for their service DropGenius to build us a quick website so we could started faster, it was great at first. They told us $1.99 was all we had to pay. However, after canceling our Spocket, and DropGenius, we still received charges for $59.99 from them. We reached out to their customer service about these charges, however they refuse to refund them, stating their "No Refunds for any reason" policy. So now we've been scammed out of our money, and are disputing it with our bank. So watch out. Spocket and their service DropGenius Are SCAMS! (DropGenius is Part of the Spocket App)

I tried to give Spocket another try, but it’s just not going to work out with us. I can’t afford to keep continuing to refund customers due to sellers not shipping orders in a timely fashion. The platform is ok if you have no issues but once a supplier doesn’t ship, Spockets response time is outrageous. I will no longer be using this platform once we receive a resolution on this last order. It’s too inconsistent and hurting our business.

business owners, I know you're excited about the potential and excitement of a new side hustle/ additional income etc. Do your self a favor and don't deal with this company. You've been warned. Your profit margins are none existent, the processing and delivery times are inconsistent. They will fight you to cancel a membership even if it's within the same month you were charged. If you're wondering why so many 5 stars for a company that is so horrible? The customer reps are professional and friendly. The company's policy are self serving. Their response to my request on my refund is that "you won't be charge after November 2024" ... What? It's December 2023. How is this a company even in business? Consumer protection ? Where? 12/23/2023-response to reply; a representative reached out and is requiring a phone conversation. I’ve already stated that email is my best contact method with this company. The email also stated that they wanted to explain the refund policy to me….. there’s no respect for my time or best contact method. Any company with the intention of doing the right thing for their clients would resolve the issue ASAP. These people are literally stealing money. I don’t feel comfortable deleting the app because they may turn around and say they can’t do anything about it. So disturbing! Over $300 for the annual fee and they don’t want to refund it. it hasn’t been months, it’s not unreasonable to process a full refund. 12/29- Still No Refund… They are still unwilling to communicate via email. I’m Different “managers” reach out asking to speak in the phone to explain the policy…. There isn’t a level of service where one person would own the issue until it’s resolved… you’re basically a hot potato no one knows hot to deal with. They’re just hoping I’ll go away.

It says there is a free plan available, but whenever I tried to add an item to my import list, it kept trying to make select a plan to upgrade to. A free plan doesn't count as a free plan if all I can do is look at the products and cannot actually order them without upgrading. False advertising.

This is a scam! Why NOT to use this: 1) They push you to sign up for their trial. Even when you cancel right away, they continue to charge you. I've tried to cancel three times and have been charged $300 U.S since. They refuse to refund me. 2) Their prices are way too high on the products. It's impossible to make any money with them. 3) Their positive reviews are one of two: Fake (You can tell from the "names" of the stores) or They are from people that got paid in credits from Spocket as soon as they downloaded the app. The only way this app makes their money is from getting users to upgrade, and then their app not working properly when you try to cancel. Just read the other 1 star reviews before you sign up.

This is in response to your reply below. We have been working with your support staff for now 14 days every day chatting for hours at end to resolve this one issue. I am not sure of the intentions but I have paid for a full year and seems you cannot fix the issue, then refund our money... Simple. Have already lost 1 month for which I have paid. Take responsibility. I would give ZERO stars if one could... They take money upfront and then when their platform does not work or even push products to our shopify store, they do not fix issues. We have spent over 100 hours and still no resolution. The management does not even bother. Sad. I hope we will get our money back. As I think its a scam. And for products they are pushing Aliexpress / china shipper for most ???

UPDATED REVIEW 1/26/26: We are lowering our review from 2 stars to 1. We will most likely be removing this application from out store effective immediately. Spocket has made it clear to us they have no idea what they are doing. Their founder is obviously not caring about the product anymore we even reached out to him multiple times on LinkedIn. Customer service is awful. They can never correct issues in a timely fashion. Supplier inventory is NOT real time synced with their system. They take months (not the 5-7 business days they claim) to refund you for products and if you open a chargeback they pass that along to their suppliers taking literally no blame upon themselves. They conveniently "don't tell the truth" by sidestepping and providing fluff responses not attempting to solve issues raised. Our operations have become a nightmare and they have cost us thousands of dollars worth of issues from missed ROI in ad spend, customer frustration, overhead dealing with problems caused by them, and much more. They are horrendous, incapable of solving problems. Inventory is fake, items are not represented effectively, and they never give your money back. OLDER REVIEW 01/05/23: We have been a long time Spocket user now for over two years. We have grown very disappointed with our experience with Spocket. There have been many behavioral problems that have started to drive us away from them as our business has been scaling upward. For starters a massive order for jackets, which initially was a large issue because (allegedly according to the supplier who also failed to supply full evidence of this) the full shipping charges were not applied to our checkout. Shipping charges that the supplier wanted to increase outside of the charges Spocket was applying. Which created a delay in shipping, and withholding of items we had already paid thousands of dollars for. Spocket did rectify this situation admittingly by offering us some clarity in our agreement to them... but after considerable amounts of stress, weeks and weeks of time, and an angry customer. Now the jackets came back small and we are being expected to hold the bag on a order that costed us thousands of dollars, when our customer has even agreed to pay all return costs and other overhead incurred while even offering to buy more in addition to larger sizes! Their customer service team continues to ask our customer to provide outlandish amounts of photo evidence which they have, and continue to ask for more on behalf of the supplier without copying us to their correspondence so we have no clue if our request to pay in full for any overhead costs of returns are being communicated. We have, time and time again, asked them to copy us and we are just met with being ignored frequently by their staff. Our client is old, so shame on them for not realizing how hard it is to take a photo not to mention how frustrated he is with this experience - and we have told them the truth. He was even in pictures sent to them! Further on another small order, they messed up the return address which we provided to our customer. They omitted a 1 from the number. The shipment got sent back to our customer, and reasonably so, they are looking for compensation to send it a second time. Spocket's staff refuted us when we called them out on their mistake and said it wasn't a mistake they just missed the 1!?!? Seriously, that is still a mistake? When we press them on paying for this return because of this mistake they talk around it and also go silent.... a common trend when they are clearly in the wrong they just stop talking. We used to love Spocket as it was a great alternative to AliExpress. But now their handling of a scaling business is not working out too well. The only thing keeping us here right now is the limited availability of other alternatives to Spocket on the marketplace. Their item selection is also becoming a bit unfeasible to scale properly as their costs are growing too high.

I gave this app a chance. I wanted to believe it could do what I needed to make my dropshipping business easier to source and fulfill orders. It did the opposite. The customer support is very accessible but they are not effective or truly helpful. They are very polite but you end up engaging several different reps over time about the same issue as if they never communicate or read what you've sent them even updates. They never seem to know how to get you connected to technical support or the supplier directly. Even THEY aren't able to communicate with any of them. They essentially apologize profusely and continuously and that is the extend of their customer support regarding real issues that can impact your business. I have doubts about positive reviews because I gave them so many opportunities and consistently, they failed. Even when I told them I would discontinue using them, all they did was apologize profusely and hope I stick with them. Not good for any business and I don't see who they will remain in business with this approach. They have a great looking product/platform but the functionality of it and their business model is subpar. It is UNTRUE that they fully automate anything. You can get customer service relatively quickly most of the time but they never help. The claims they make are untrue. I even changed plans a few times over the course of months to experiment. It doesn't matter how much you pay, it is all the same.

VERY UNRELIABLE! I have had to cancel several of my orders due to no inventory to Fullfill the orders, yet the inventory shows there is product. All they can say is: we will investigate but keeps happening!! How are you supposed to put your name on their products If they can't Fullfill? Save yourself money and find a more reliable drop shipper. I should of cancel the first time it happened but gave them the chance and never delivered as drop shipper.

You need to be super careful because they charge you every cent and if you don't pay attention for their rules and don't cancel the membership, which is almost impossible, to find how (clever) !!!!!!

the price for this app is ridiculous. complete rip off. its about 4 times the price it should be and way more expensive than other apps that do the same thing

I canceled long before the trial was over. However, spocket charged my paypal account after confirmation that the account was closed. They are giving me the runaround and making it very difficult on me to get the charge refunded. I have to go through a paypal dispute. Disappointing because I thought this was a trustworthy company.

Does not deserve 1 star. ZERO stars! MY REVIEW - Awful, terrible, stressful, NO! ZERO STARS - DO NOT LOAD THIS APP. WARNING WARNING WARNING - Im telling you dont even think about using this app. WE had this account for 1 year and 100 orders! Spocket's success rate has to be about 70% Good luck taking that risk. Actually, dont! I cant even begin to describe the non-sense you will be dealing with. This "middle-man" vendor app clearly does not work for the vendors and/or the vendors do not use their EComm dashboards correctly. Either way, WE LOST SEVERAL WEALTHY CUSTOMERS because items could not be fulfilled, when their own listings say inventory is available. Im telling you people, DONT DO IT! WASTE of time and money. OUR little store, with 250 products loaded from spocket. Canceled them all after the 25th unfilled item. Thought I was very patient and understanding. Forget about it. Worthless! You will LOOSE customers. The bad reviews are correct. Dont think it wont happen to you. Skip this app.

I was so excited when I first came across Spocket. However, I quickly learned that my cost with shipping was higher than the retail price on several items being sold out in the market. I wasted so much money on this app. There is no money to be made here. I ended up buying wholesale elsewhere and was able to make a profit.

easy breezy! Love it. Highly recommend it. I just started using it and so far I love it. Highly suggest. Update! Bad customer service. They refused to give me a refund, even though I canceled the subscription and uninstalled their app! I will never use them.

Very expensive products, with shipping times that aren't what they show (sometimes more than 30 days). Suppliers are liars and they make you waste time, money and customers. But the worst thing is that you are not protected by this "company" even if you pay their most expensive plan, they always win and they never take responsability from the bad service of their suppliers... don't recommend it if u wanna be succesful... try others like eprolo, sourcinbox or cjdropshipping, I've never have problems with them, they have rasonable prices, and don't steal your money making you pay for a suscription to access products that are always out of stock

This guys wont give a crap about you only about your money. You do not have direct contact with the suppliers on the platform, so if anything goes wrong with an order you have to contact their customer service, which will then reach out to the suppliers and then reach back to you. Good luck with that! I pay them 100 dollars monthly and when an order from spocket failed to deliver to my customer twice ( customer is furious btw) I reached out for help to them and I'm still waiting for an update from spocket's customer service.. DO NOT USE THIS APP! They will not assist you they way they should if something goes wrong with your order. They only know how to collect money from customers and ZERO SUPPORT

Small business owners - avoid. Please learn from my face-plant. Spocket is awful. Their shipping destinations changed without notifying me so all of a sudden products didn't ship to Canada. It totally killed any orders in my shop that had a Spocket item in the cart, because the shipping would get messed up, the customer would get frustrated thinking it was my shipping that was the issue, and I'd lose the sale. I had this app for I think 3-4 months? I found zero value with this app, asked for a refund, they said no and sent this message that they are "sorry the decision did not go in my favour." Cool, I'm a one-person business, so enjoy my 4 months of subscription dues in exchange for providing literally zero value. In fact, it took a considerable amount of time to even set up the app and find products, list them, fix all the weird tags that the app embedded into the listings, etc., so it's worse than zero, I'm out money AND time, neither of which I have much of. So whatever, I wasn't expecting a refund, just hoping, but if I had received one today, or even I would likely to try it again when you figure out that Canada is its own country and actually make this app useful in Canada. I'm taking the time to write this in hopes of saving just one hopeful soul who adds this to their shop thinking it would be a nice value-add. Is not. Is value-minus. IDK, if you're in the states and you have a big marketing budget, maybe? Don't expect any great shakes in the customer service department.

I've been using this for 2 months, so I can give an extensive opinion. You Should NOT install this app if you're just starting out with dropshipping or if even if you have been dropshipping for a while and I will extensively explain why... Let me start off with the positives: //Customer Service// Spocket's customer service is top of the line! My questions were answered within 12 hours, sometimes even 1 hour! The explanation is concise, straight to the point and easy to understand. //The User Interface// Easy to browse products and sort based on specifications. Now that that's out of the way (yes only 2 positives), let us talk about the negative in chronological order. //The Pricing// The $12/month starter plan is probably the best value. Anything else is a rip off if you only get 1-10 orders per day. //The User Interface// You can't edit the products in the app after you've imported them, which is fine. But if you touch any variation, THE WHOLE PRODUCT STOPS WORKING! Then if you try to resync the product you'll soon discover that that's not even possible! You have to delete the product on your shopify store and then re-download via the app. If there's a variant that you don't want, YOU CAN'T DELETE IT. You also cannot edit any order in the app. Product editing and Order editing are two basic functionalities in any other products-app, how can you not even get that right?! //The Sellers// There are multiple points here so I'll split it into subtitles. --Anonimity-- This is very shady: All sellers get a pseudonym from Spocket so you can't find them online and try to cut a deal out of the app. Names like "Orange Eunostous", "Orange Pine" and "Orange Charlie" can't be real business names. I can understand the anonimity though. What I don't understand is that YOU CANNOT CONTACT ANY SELLER DIRECTLY VIA THE APP!!! You'll always have to contact the Spocket customer service for an answer from your seller. Took me a week to negotiate an international shipping fee down from $21(ridiculously high) to $15 , more on that later. --The quality and consistency of sellers-- There is such a HUGE difference in quality between the sellers. 1 Seller will process your order in 1 day and another will take 7 days. 1 Seller will charge you $5 for shipping and another $20. YOU'LL DEFINITELY LOSE MONEY IF YOU DON'T CHARGE $15 SHIPPING ON YOUR OWN STORE. Spocket should hold it's sellers to a higher standard! The only thing you need to become a seller, is prove that you have your own stock and that your products are unique. Let me tell you someting: Atleast 50% of the products can be found on Aliexpress for half the price! --The Products-- Spocket constantly tries to push you to buy their Pro subscription for $99/month to get access to "premium" products. The products are not premium at all. Printed masks and aliexpress products are premium? haha, give me a break. NOT WORTH $49 or $99/month. You can find most of the products on Aliexpress or just your local printing shop for half the price. Most of the sellers are just a middelman that make money by selling to you, so only cutting into your profits. Don't fall for this. --The shipping-- As I stated before, there's no consistency with the shipping time: An order can take 1 day to process and 3 days to ship, while another can take 1 month in total! Just recently, an order took 20 days to get shipped out and they only notified me after 14 days!! WHAT?! At times it was literally FASTER to find the product on Aliexpress, place the order and get it delivered to your customer. //What should (new) dropshippers do?// If I were you, I'd look for sourcing dropshipping plugins that have a centralized stock. You're not Amazon, so don't put your trust into hundreds of sellers that you can't do a background check on for yourself to carry your brand. There are thousands of sourcers on like Alibaba or anywhere on the web that will gladly support your dropshipping business idea with no money down and a flexible growth formula. (I won't mention a specific company, because that would make this a dishonest review in my eyes) Don't get fooled and find something else!

They don't have the type of item my store sell, not even 1 and it would have been nice to have been able to see that before being forced to sign up... Big waste of time