Spreadconnect

May 29, 2020

i used app to create memorial shirts spent $219 with the worst customer service an production time ever from David an Megan cause they forgot to update site so my production was long due to items that was out of stock so it held up process which should have been stated on there i did everything right for my product to be here on time an this app inconvenience my family cause we still waiting on shirts my experiences blahhhh overall quality of shirts are good

June 1, 2020

EXTREMELY disappointed. I had high hopes because they claimed to have fast turn around times however the quality of the printing is extremely poor. The blacks are washed out and gray making the image look terrible. If you msg me I can show you the examples my client received. I contacted spod asking for it to be corrected and no response. (updated: I did get a response, and SPOD said this is normal for them.) I sent through a huge sample order, and spod listed it all as shipped. It arrived with just ONE t-shirt inside. No other tracking on the rest of the order and no response from spod when asking where the rest of the order is. (update, SPOD did finally respond, weeks later, claiming the delay was because they were out of a product and it had to be sent to another facility to fulfill. And it still wasn't actually in production. So I had to cancel that order). Not good. And now the order is listed as “fulfilled” even though I got ONE t-shirt. Another customer's order was delayed because they were missing an item for that order, because again, like others have said, SPOD failed to update their inventory, allowing me to send through an order that couldn't be fulfilled. Not a single order has been fulfilled and sent out within the 48 hrs they claim they can do.

May 26, 2020

19/05 VOTRE RÉPONSE A MON EMAIL CONCERNANT MA COMMANDE PASSE LE 2020-04-19 : "La commande a été expédiée de notre établissement le 4-19. La commande a été passée auprès d'International Standard, la livraison est donc estimée à 17 jours ouvrables. Cependant, la commande n'offre pas de suivi et peut subir des retards supplémentaires en raison des retards d'expédition dus à Covid19. Si vous n'avez pas reçu la commande, nous vous suggérons de contacter votre bureau de douane et de poste local avec le numéro de douane" COMMENT VOUS POUVEZ EXPÉDIER UNE COMMANDE LE 19/04 ALORS QUE J'AI PASSE CETTE COMMANDE LE 19/04 ?????????????????????????????????????????????????? EN GROS JE ME DEMMERDE ET SI J'AI BESOIN DE RIEN JE VOUS DEMANDE !!!!!!!!!!!!!!!!!! HONTE A VOUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! REMBOURSEZ MOI, REMBOURSEZ MOI, REMBOURSEZ MOI 07/05/20 : J"avoue ne pas aimer être trop négatif mais la je suis interpellé par le fait que Spod soit incapable de répondre à une question simple : pour importer des biens en France et/ou donc de livrer des produits en Europe au départ de leur usine au usa il me faut pouvoir exonérer mes clients des taxes de douanes et donc pouvoir communiquer mon EORI à Spod, hors ils sont incapable de me répondre à ce sujet. A croire que cette application n'est faite pour les Usa !!! Suite à votre retour du 07.05.20 : Je suis ravi de l'apprendre, cependant pourquoi dans mes innombrables échanges de emails avec vous, il ne m'a pas été fait mention une seule fois de cela ? C'est juste pour faire bien sur Shopify ? Bref j'espère qu'effectivement vous m'aviserez par email des que cela sera le cas.

Dec. 30, 2020

Worst customer service. You'll receive promises for restocking weekly but in reality the products stay out of stock for months.

April 9, 2020

I don't know why but for my customers products are saying that it can't be shipped and that is affecting our business and making us look bad.

March 7, 2020

I'm currently using this app and it sucks! The print (ink) is horrible and look very very old. The ink on the prints are faded and not vibrant at all. I've received multiple samples that look like they've been worn or washed for years. I have customers complaining of the ink print being worn and faded as well. I cannot run a successful business when my merchandise is not of great quality. Unacceptable and unsatisfactory! But it is easy to use and navigate.

Feb. 13, 2020

terribly slow shipping! The support told me that orders from America to Germany take about 10 days. Customer has been waiting for his package for 20 days! Can't recommend SPOD, even shipping from China to Germany is faster!

Jan. 27, 2020

UPDATE #2: Boy, I *really* wanted to like SPOD. I placed a sample order for 8 mouse pads and every single one of them arrived with print errors where it looked like ink ran out during the prints. SPOD owned the errors, gave me a refund and so fair enough, everyone has a bad day once in a while. I ordered a second set of products and- again!- every mousepad has something wrong with it... Registration errors, die cut errors, faded ink spots, color shifting, or some combination thereof. At the end of the day the low level of quality that they were willing to ship to me just does not make me confident that my customers are going to be getting products that aren't going to result in a lot of customer service complaints and returns for me. UPDATE #1: After several weeks and a whole lot of back and forth emailing between Shopify, SPOD, and myself the bug (turns out it was on Shopify's side) has been squashed and I am now able to install the app successfully. Thanks to all who helped us get this resolved! ORIGINAL REVIEW: I have been attempting to install this app for weeks and each time I get an error telling me to "try my install later." I've attempted to contact them for help but have received no response. What a shame. Guess they don't need my business... At this point I definitely don't need theirs.

Nov. 28, 2019

Horrible app.. they have amazing quality products and prices... but they lack in the shipping department.. order going from the states takes more then 30 days to ship and they say fast turnaround times yet their shipping takes so long I would rather deal with a company that takes a week to make an item but ship it in 3 weeks total then deal with this... also they aren't very good at responding and you can tell when you tell them the order is taking so long that they wont change it to make it faster because they just inform you how long it takes instead of telling you why and why they cant make it faster.. a joke.. no customers want to wait 30+ days for a shirt... they ship to australia within 21 days yet to canada right above them takes over 4 weeks...

Nov. 7, 2019

Used to work fine now doesn't work on mobile at all customers unable to use the customise feature on mysite on mobiles and most my traffic is from mobile users. Tried uninstalling and reinstalling and it still doesn't work on mobile not just the customise feature the whole thing doesn't work. Clearly not reading my review your response is an automated one the customised and the whole thing doesn't work doesn't matter if its activated or not it still doesn't work and you clearly are not reading what I'm saying

Oct. 27, 2019

These guys are amateurs of the worst kind. BEWARE, they show your full name and address in your clients shipments and there is no way to hide it. Not to mention that the quality of their products is much worse than PRINTFUL and other alternatives, and the t-shirts run small...

Oct. 7, 2019

I ordered a sample product and they screwed it up. Simple graphic design on a bandana and they couldn't get it right. VERY DISAPPOINTED

Sept. 21, 2019

I really want to love this company. I think their fitted t-shirts are great, and overall the app is pretty decent as is, though there is still a lot of room for improvement. My one star is based on the quality of printing. It’s awful. Digital printing can be decent, but all of the samples they’ve sent me have been just terrible. The blacks are nowhere near black, more like a gray. Everything has lines going through it, like a cheap old printer. I heard they spent $10million on new fancy Swiss printers; well, they should get their money back. I’m so bummed out. I’ve ordered at least ten samples so far and I have nothing to show for it but a waste of time and money. I can’t sell these to my customers. They look so cheap. How are they even in business? It’s a shame. I have to find another company who can at the very least print decent quality t-shirts for god’s sake that’s all I ask.

Aug. 30, 2019

I got the app like any other individual, I believe there is a huge potential in this print on demand, specially with the Customizer, working so good and smooth and no needing for external software. But It does not work perfectly. The product prices are not easy to manage and if I change the price later on than what the initial price was set at, it will just give you the price for SPOD, so my clients are seeing what I actually paid for the items (Because I do not work on a % basis or a fixed $ amount profit, I am flexible with my prices they not all have to be the same % or $ for every products, and SPOD does not fix that at all. At least not yet). ALso my second issue is that the customizer itself shows all the products SPOD allows us to sell instead of ONLY the ones that I have currently in my store. I am not asking for miracles, but that is something important. I don't want customer finding out I also sell dog bandanas WHEN I DON'T. SPOD quality - 5 stars, Product availability is still limited - 1 star, Customizer works flawlessly and smooth but deffective - 1 star, Price not easily manageable - 1 star. Overall great app/feature but not well put together.

June 20, 2019

I can't even create a product for my self and the pricing is too high, I hate this app I don't recommend you to try it

May 4, 2021

Not what we though in the beginning! It's cheap and (sometimes) fast. However, the customer service is the worst in the business, we've been in this for 6+ years and work with a variety of PODs as well as our own studio prints. We've had complaints about staining, fading, incorrect items sent (sometimes offensive to the recipient) International shipping is a disaster. No tracking, no guarantee, no refunds, lost orders. Bottom line, cheaper isn't better. We will be moving away from SPOD and back to other providers

Feb. 3, 2019

I ordered a few samples - The t-shirt I ordered smelt awful. I thought well maybe it's because it was organic because the baseball/raglan I ordered didn't smell as bad. However both looked like trash - The t-shirt print was terrible and I used 4 of my own designs and 1 of their in house designs. It looked like it was stretched out badly with screen printing. Then the goo from the print machine was all around the image of the shirt followed by the outline of the machine creased into it. It came in a box that had no wrapping or packaging or anything to make it unique or even like your company wasn't shipping you used goods. The raglan shirt was unisex but the Medium I ordered looked like an extra large on me and my boyfriend. I ordered a water bottle the print was impossible to come off and it looked amazing so I thought this was going to be a solid product to sell however I tried to drink water out of it and super disappointing as you couldn't even get a steady stream out. Think of it like drinking through a straw that was cracked everywhere. Maybe in the future they can make some adjustments possibly because they might be smaller but I can't have customers getting this - it'd be destruction of my reputation. My last note is positive for the design gallery it has no use if it doesn't print well but their graphic designs are unique and there were many I loved.