syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,349
chart
#237
All reviews
Rating Breakdown
Jan. 28, 2025
Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.
Jan. 23, 2025
Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!
Jan. 18, 2025
I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates. Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted. Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!
Jan. 9, 2025
I had some issues getting it to work, and they got right on my issue and corrected it immediately. Thanks to Jor for his quick response and fix.
Jan. 9, 2025
Have been using Stocksync for 3+ years now and it has worked consistently and reliably. As the needs of our store have changed Stocksync has been able to adapt with its deep level of configuration. The support staff have been top notch, knowledgeable, and dedicated, which has been most important for us. The support staff have been able to triage issues coming from the supplier all the way through to diagnosing issues within shopify, they really have gone above and beyond.
Jan. 7, 2025
Has been working really well so far and the support was very quick!
That's great to hear, thank you alot 🙌❤️
Jan. 7, 2025
Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!
Thank you so much for the great experience with syncX: Stock Sync 😍❤️
Jan. 3, 2025
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to support@stock-sync.com. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.
Jan. 23, 2025
This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items. The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence. I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.
Dear Office Stock, Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not meet our service standards, and we regret any frustration this has caused. Your plan was downgraded to Trial due to the app being reinstalled. To restore your previous limits, please resubscribe to the Pro plan, and we assure you that you won't be double charged. We will assist you in setting up the feed for smooth operation. Please let me know once you upgrade your plan, and we can help with the setup. Your satisfaction is important to us, and we are committed to providing you with a better experience moving forward.
Dec. 27, 2024
The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!
Thank you so much for the kind words 🥰😘
Dec. 25, 2024
At first I chose another company that had a 5 star rating. But it had 30-40 reviews. A complete failure! Then I turned to this service. Everything happens in the Shopify panel, they have videos on how to set it up. We set up some feeds that are currently working great. The initial setup took quite a while, but one connection was extremely complicated and they still managed to do it. Indeed, my store is currently working and synchronising stock from our warehouses and 3 other external suppliers. I update my nomenclature, my photos, my descriptions. We have over 100 emails in our correspondence and many cases that we have overcome!
Thank you so much for your kind words and for trusting our service! We're happy to hear that your store is running smoothly and syncing perfectly. If you ever need further assistance, we're here to help! 😻😻😻😻
Dec. 23, 2024
The staff is really helpful and the app is very efficient
Thank you so much ☺️
Dec. 16, 2024
Works well, and excellent support.
Thank you so much for the review 🤗❤️
Dec. 5, 2024
Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.
Thank you for your support! Your recommendation means the world to us! 😊🙌🥰
Dec. 3, 2024
I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.
Thank you for your thoughtful feedback and continued support! We're glad you love the improvements and find the app easier to use. Your insights on parameter inputs are valuable, and we'll keep working to make things even clearer. We're happy our tech support has been helpful—thank you for recommending us! 😊🤗💕