syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,346
chart
#236
All reviews
Rating Breakdown
Review RSS Feed
Feb. 13, 2025
So unhelpful and slow. I hate this support. Read it but don't help.
Hi Verrekijkergigant, Thank you for your feedback. We're sorry to hear you feel this way about our support. We have actively tried to assist you by responding to your emails and being available for the scheduled call, but we did not receive a response, and the call was missed. Please let us know a convenient time for you, and we would be happy to arrange another session to address your concerns. We are committed to helping you and look forward to resolving any issues you may have. Thanks, syncX: Stock Sync Team
Feb. 12, 2025
Does exactly what it needs to do. Is very affordable and the customer service is super helpful and responsive
Thank you for your kind words! 😻❤️
Feb. 10, 2025
Suriyah was super helpful with setting up my daily inventory reports for my store!
Feb. 6, 2025
Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!
Feb. 5, 2025
extremely good app, it has many rules you can set and their support is fantastic. Highly reccomended!!
Jan. 28, 2025
Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.
Thank you for your kind words! 🤗💕 We're glad you find the app useful and our support team helpful. Let us know if you ever need any assistance!
Jan. 23, 2025
Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!
Jan. 18, 2025
I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates. Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted. Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!
Thank you for your wonderful feedback! 😍
Jan. 9, 2025
I had some issues getting it to work, and they got right on my issue and corrected it immediately. Thanks to Jor for his quick response and fix.
Jan. 9, 2025
Have been using Stocksync for 3+ years now and it has worked consistently and reliably. As the needs of our store have changed Stocksync has been able to adapt with its deep level of configuration. The support staff have been top notch, knowledgeable, and dedicated, which has been most important for us. The support staff have been able to triage issues coming from the supplier all the way through to diagnosing issues within shopify, they really have gone above and beyond.
Thank you for being with Stock Sync for 3+ years! Much appreciated your words 🥰❤️
Jan. 7, 2025
Has been working really well so far and the support was very quick!
That's great to hear, thank you alot 🙌❤️
Jan. 7, 2025
Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!
Thank you so much for the great experience with syncX: Stock Sync 😍❤️
Jan. 3, 2025
I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??
Hi xo steele LLC, Thank you for informing us about the issue you're experiencing. We apologize for any inconvenience. We couldn't find any emails from you in our support system, likely due to a technical error. Please resend your inquiry to [email protected]. Once received, we will prioritize your request to resolve the issue promptly. We appreciate your time and trust in providing the support you need.
Jan. 23, 2025
This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items. The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence. I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.
Dear Office Stock, Thank you for your feedback. We apologize for the difficulties you've encountered with our application on BigCommerce and Shopify. Your experience does not meet our service standards, and we regret any frustration this has caused. Your plan was downgraded to Trial due to the app being reinstalled. To restore your previous limits, please resubscribe to the Pro plan, and we assure you that you won't be double charged. We will assist you in setting up the feed for smooth operation. Please let me know once you upgrade your plan, and we can help with the setup. Your satisfaction is important to us, and we are committed to providing you with a better experience moving forward.
Dec. 27, 2024
The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!
Thank you so much for the kind words 🥰😘