syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,324
chart
#221
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2024
We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores. Please keep in your mind that they are THE BEST !!!
Nov. 14, 2024
Raj helped me fix my issue in 5 minutes :D Thanks for the service and the application. actually mind boggling that this allows smaller shops to do all this for free.
Nov. 14, 2024
Worst app. Terrible support. My images or descriptions were not uploaded. I just want my money back from them and Shopify. Don't waste your time with these guys. You in the middle of building your store, run into a issue and they are nowhere to be found
Store
My Store
Using app
About 7 hours
Nov. 14, 2024
I have been using SyncX for a while now, and I can say the app works perfect and all the customer service team is great. They have guided us through email and have make all the process very easy. Thank you! Ana
Nov. 13, 2024
Very responsive support team. They quickly helped when there was an inventory sync issue.
Thank you so much for the review 😍🤗
Nov. 13, 2024
The app works smooth based on our needs. Very helpful support staff, fast reply.
Thank you so much for the review 🤗💕
Nov. 8, 2024
I am very happy with Stock Sync's service. The platform is easy to use and effective for managing my inventory. Faz, in particular, has been very helpful and responsive, always ensuring my needs are met. The customer support team takes the time to address each issue thoroughly, which I truly appreciate. I would work with Stock Sync again without hesitation and highly recommend them to anyone looking for reliable inventory management with excellent support.
Thank you! 🤩 We’re happy Stock Sync works well for you and that Faz was helpful. 😊🥰
Nov. 6, 2024
I had a fantastic experience with Stock Sync. Their customer support is top-notch, and Faz was extremely helpful in resolving my issue quickly and efficiently. It's rare to find such responsive and knowledgeable support these days. I highly recommend Stock Sync to anyone looking for a reliable solution with great customer service!
Thank you for your feedback! 🌟 We’re glad Faz could help and that you had a great experience with Stock Sync. 😊
Nov. 6, 2024
Hanah is a godsend!
That's great to hear! Thank you for your review. 😻💕
Oct. 30, 2024
syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates.
Thank you! 🌟 Glad to hear syncX: Stock Sync is helping with your inventory updates. 😊💕
Oct. 29, 2024
The app works great. Even better, their customer service is top notch.
Thank you for the review 😻❤️
Oct. 29, 2024
Does exactly what I needed, syncs inventory data from multiple Google Sheets with different types of formatting and header information. Easy to use and set schedules.
Thank you for your review! 🌟 We're glad syncX makes syncing inventory from multiple Google Sheets easy and efficient. Let us know if you need any help! 😊
Oct. 24, 2024
Quick, friendly and knowledgeable support. Great software too.
Thank you so much for the review 🥰💕
Oct. 21, 2024
We have been using the app for quite a long time highly recommended plus Support are a great help every time
Thank you for your continued support and recommendation! We’re glad to hear that our app and support team have been helpful. We're always here to assist whenever you need! 🙌😻
Oct. 21, 2024
Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed
Thank you so much 😻😘
Oct. 21, 2024
Completely top-class service and an absolute MUST-have app, without a doubt!
Thank you for your amazing feedback! We're glad to hear our app and service have met your expectations. We're here if you need anything! 😍❤️
Oct. 30, 2024
Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.
Thank you for sharing your feedback, and we sincerely apologize for the challenges you’ve encountered. We understand how crucial timely support is during a large migration, especially when transitioning a store of your scale. While we aim to provide prompt responses, we acknowledge the delay and are actively working to improve our response times. The issue with duplicate products is something we take very seriously. We are committed to identifying the root cause and ensuring the app functions as expected. Our technical team is prioritizing this matter and will work closely with you to resolve it as swiftly as possible. We’ve already sent you an email to provide further assistance—please check your inbox at your convenience. Additionally, if you're open to scheduling a call or would like more immediate support, we’re happy to arrange that. Your business is important to us, and we’re dedicated to ensuring a smooth migration process.
Oct. 16, 2024
This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.
We are sorry about the image problems after reimporting them. All the images are okay now. We suspect the images were unavailable, or there were issues with the supplier's server during that time. Our team will look into this and hope to avoid this in the future.
Oct. 16, 2024
Dit is een uitstekende app. Iedere nacht synchroniseren wij onze data met verschillende leveranciers en dit werkt zo goed dat we volledig up to date zijn. Ook een maatwerk connectie, wat we nodig hadden bij een leverancier, hebben ze voor ons geinstalleerd zodat we ook daar de juiste data van binnen krijgen. Super, ons bedrijf kan niet zonder deze app of we moeten het handmatig doen wat enorm veel extra tijd kost.
Thank you for the great feedback! We're glad to hear the app keeps your data up to date and that the custom connection works perfectly. Happy to save you time—feel free to reach out if you need anything! 🤗💕
Oct. 16, 2024
I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.
Hi there, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the issue you're experiencing with the incorrect sheet being read on your Excel feed. We understand how critical accurate product pricing and quantities are to your business, and we’re committed to resolving this for you as quickly as possible. Regarding your mention of our support response, we take customer service very seriously and aim to reply to all inquiries in a timely manner. Upon reviewing our records, we can confirm that we have responded to your previous communications, but it seems there may have been a gap in our correspondence. We are sorry for any frustration this may have caused and are more than happy to assist you further. We reached out to you. Please check the email so we can resolve this issue and ensure your site is back to running smoothly. Thank you for your patience and understanding. We value your business and are here to help in any way we can. Thanks, syncX: Stock Sync Team