syncX: Stock Sync
Import products, sync inventory/price, bulk update, metafields
Rating
4.7
feedback
845
chart
#185
All reviews
Review RSS Feed
July 20, 2024
It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.
Hi Happy Pet Life, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We did notice there was an issue with the support email last week due to the third-party plugin, and we have solved it. We will help to set up the feeds and follow up through email with you. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync
July 16, 2024
Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.
Hi Dofts, Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. We apologize for not responding on time and assure you that we will improve. We are committed to continuous improvement and take all feedback seriously to ensure that we resolve your issues. Please get in touch with our support team at [email protected] so we can address your specific issues promptly. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. Best regards, syncX: Stock Sync
July 10, 2024
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Hi Oh Baby, I'm sorry to hear about your recent experience with our service. We strive to provide reliable and efficient solutions, and it's disappointing to know that we fell short in your case. Firstly, I'd like to apologize for any inconvenience caused by the changes in our scheduling intervals. We should have communicated these updates more clearly, and everything is okay now. The issue occurred because the app migrated to use the new Shopify GraphQL API and required an extra permission step before the feed could work again. Regarding your feed issues and the delay in support response, I understand how frustrating this can be. We had resolved as your need, please do check from your end now. Thank you for bringing these issues to our attention, and we apologize again for any inconvenience caused. Thanks, syncX: Stock Sync
June 19, 2024
Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
We sincerely apologize for the inconvenience you've experienced with our product upload functionality. Your observations are critical to us, and we are committed to resolving these issues promptly. We want to follow up on your earlier dissatisfaction regarding the imported products. Can you please give us a chance to resolve this asap? Will you be available for a quick call to resolve this issue more quickly? We kindly request you reconsider your review, considering our commitment to making things right. Your satisfaction is our top priority, and we want to ensure that your next experience with us exceeds your expectations.
May 20, 2024
We have had no luck in getting any type of response from support when contacting. It is incredibly frustrating when setting up a new app that you are hopeful it does what you need it to for your store. When no one is available to assist in anything, it makes things much more difficult. I set up in two stores thinking this would be a great fit, but after frustration and lack of response from the support team, I have uninstalled. I would appreciate a refund for both stores I installed this for.
Hi there, Thank you for reaching out and sharing your concerns. We sincerely apologize for the inconvenience and frustration you've experienced with our support team. We understand how critical timely support is, especially when setting up a new application for your store. We're truly sorry that we did not meet your expectations and were unable to assist you promptly. Your feedback is important to us, and we are taking immediate steps to improve our support processes to ensure this doesn't happen in the future. We would greatly appreciate the opportunity to help resolve the issues you encountered. If you are open to it, we would like to help you sort out the issue accordingly. Regarding your refund request for your stores, we have done that. Once again, we apologize for any inconvenience this has caused and appreciate your understanding and patience. If you have any other questions or need further assistance, please don't hesitate to reach out. Thanks, Stock Sync Team
Nov. 12, 2024
The app is working well, but if you scale and have multiple feeds their support is super bad, they answer after a long time and in many cases don't solve the problem, the support here is the most important thing because for stores that have many feeds sometimes things can stop working and only they can fix. Moreover, there is an ongoing error that doesn't update the stock on time, we had over 100 out-of-stock orders and they don't know how to fix it, so we are searching for a new app.
Thank you. It's great to hear Stock Sync is the best for your three stores! Really appreciate your wonderful feedback. 🙌💕
Nov. 1, 2023
Hi [email protected], I hope this email finds you well. We recently noticed that you left a one-star review for our product, and we're genuinely sorry to hear about your experience. We take your feedback seriously and are eager to understand the challenges you faced during the setup of your feed. To better assist you in overcoming any difficulties, please share more details about the issues you encountered during the feed setup process. Your insights are valuable to us, and we would appreciate any information you can provide. You can reach out to us at [email protected] or Schedule a call and our experts will provide you with personalized assistance to make your feed setup experience as smooth as possible. We are committed to turning your negative experience into a positive one and ensuring that you have a successful and satisfying setup process. Thank you for allowing us to address your difficulties. We look forward to your response and the chance to assist you with your feed setup. Thanks, Stock Sync Team
Dec. 24, 2024
No one answers me and their Vendor feeds are not working even the vendor treid to reach them. Because I placed this review magically my app was removed and I had to reinstall the app and of course I lost my gandfathered plan and now they are forcing me to pay way more. When I email my questions are being ignored and I cannot find help to get my original package back. This is what happens if you place a review they dont like.
We apologize for the frustrating experience you had with building the product section. Your feedback is valuable to us, and we are committed to improving our communication and resolving the issues promptly. Please reach out to our support team again so that we can address your concerns and ensure that your feeds are updated as expected. Thank you for your patience.
Sept. 18, 2023
The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.
We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you. To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address? Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved. We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns. We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏 Thanks, Stock Sync Team
July 31, 2023
After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.
Dear Footfixinc, We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration. Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further. Thank you for your patience and understanding. Thanks, Stock Sync Team
Nov. 2, 2022
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call. Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
Dec. 17, 2021
We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work
We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at [email protected] so we can help you with the configuration. We really like to help you to resolve the issue.
Dec. 11, 2023
I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.
Nov. 19, 2024
the last 3 months the app stopped working, contacted them numerus times via the contact us page, and got no response
Nov. 21, 2020
This app charge me 6months without se used it, please refund My money................................
Shopify billing team can help refund the money. Stock Sync app has no way to activate a billing without the store owner's approval. But no worries, if you reach us at [email protected] we will guide you on how to get back your money.
July 20, 2020
terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP. Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste. horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund. shopify support should be ashamed of leading their users into a time waste trap like this sorry excuse Raj and his team of clown run
We are very sorry about the bad experience. I believe Raj already did our best to help out with 10 new products imported and 2000 over quantities and prices updated. We received your refund request and we reply that you have to contact the Shopify Billing team (Stock Sync is not Shopify billing team). This is how most apps on Shopify works. Again please ask for a refund from the Shopify Billing team. Our app is using Shopify billing we can't perform any refund except for refund as application credits which is very limited by Shopify.
May 23, 2020
Ridiculously confusing to set up. Not user friendly in any way. Video tutorials barely helped. Had to delete after 20 mins of confusion.
We are sorry for the bad experience on Stock Sync. We can see that you use the app for 20 minutes. Inventory management could be difficult to set up at first but it will run automatically continuously. We hope you would reach our support for help so our team can help you set it up.
Sept. 9, 2024
La App funciona bien, pero todos los años tengo el mismo problema con la renovación ya que a pesar de que me dicen que Shopify gestiona que se renueve de forma automática, no es cierto y me quedo colgado ya que debo ponerme en contacto con ellos para solucionar el problema y que vuelvan a reactivar la App. Todo esto nos crea en nuestra pagina web un grandísimo trastorno ya que durante muchas horas nuestros artículos están desfasados tanto en precios como en stock.
Using app
Almost 5 years
Total reviews
2
Average rating
5.0
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with the renewal process. We understand how critical it is for your store to stay updated with accurate prices and stock levels. While Shopify handles the billing, we will work closely with them to ensure this issue is resolved promptly for you in the future. In the meantime, please don't hesitate to reach out directly to our support team whenever you encounter any problems. Your feedback is invaluable, and we're committed to improving your experience.
Jan. 14, 2020
I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers. I didn't even upload anything to my website! I simply attempted to make a file of products to export from the extremely thin explanation. I had no idea that simply trying to import products to the app could result in such a mess. I made the mistake of not backing up for 2 months so now I have to go through hundreds of products manually and check and fix everything and physically recount all of my inventory. Maybe this is different for uploading products for drop shippers, but to download to share, beyond a waste of time!
Dear Lyndsay, we are sorry for the bad experience you had on Stock Sync. We really like to help you get Stock Sync to help automate the update of inventory on your stores. We can see that Stock Sync has updated 61 but it update wrongly because of a wrong configuration. Please let us know if you like to give us another chance and we will help you get it to work.
Oct. 16, 2020
I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again. Update on 10.16.2020