syncX: Stock Sync

Jan. 5, 2022

Stock is not updating for products. Having to manually edit thousands of SKUs is a major pain. What's worse is stock not updating is leading to customers buying out-of-stock items. Sent support an urgent email and haven't received a response since June 2020.

Dec. 17, 2021

We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work

Nov. 4, 2021

The app totally messed out our inventory. It was supposed to adjust product prices based on a pre-set rule, but didn't, so customers paid the wrong prices.

Dec. 11, 2023

I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.

July 19, 2021

It's TRASH. DO NOT waste your TIME, MONEY & EFFORT by installing this THIRD-CLASS app. There are cheaper alternatives for this and some are even free. This has wasted a lot of time for me. STAY AWAY.

June 13, 2021

Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!

July 28, 2024

does not always work and bugs are not reported per email 1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up 2) You never get any emails about issues 3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not 4) This week 1 feed did not push the correct stock levels into the shop

April 8, 2021

Way too cumbersome to deal with the interface of this app. Its like you are working in C++ environment and on top of that upon contacting the support team; they seems irrelevant of the customer questions. I am asking something else and they are responding something else. My humble suggestion is that you MUST introduce live chat service in which you can take up customers queries in live mode and provide immediate solutions. I moves to another app where I have to pay double amount but since they resolved my questions instantly so I decided to stay with them.

Nov. 21, 2020

This app charge me 6months without se used it, please refund My money................................

Oct. 18, 2020

I have just used Stock Sync for just a short time now, but it has saved me a lot of time, I could not run my store without it. I thought it was very expensive at start, because I have not sold one product yet, but I never could have keep up with inventory without it. I tried to before, but to time consuming, and was never up to date. Hope to be selling some products soon, but still this is a must for me with thousands of items. Revised: Second thought, if you update to the next level, you will not receive a refund for the difference in the form of cash back to your credit card, only app credit for future billing, which connects you to this app. If not for this I would change to another app :-( For this I am lowering to 1 star.

Aug. 17, 2020

Three days and no response from support. 1st support question was answered in about 12 hours, 2nd is in limbo and we cannot get our products straightened out until they respond. Very frustrating! UPDATE: Just responded after 4 days, but still can't get resolved, saw support ran an import session at 9:30am this morning, its now 7:30 PM, and did not get an update. I'll re-rate the support, but waiting for resolution. UPDATE: they say they completed the modifications and ran the products again, but still plagued with duplicates. No way to reach them thus far (Monday no less). Not Happy with the support for this App at all!

July 20, 2020

terrible support, they dont refund they waste time and i suggest if you need actual help to avoid this APP. Raj and his team of timewasters will respond back every 24 hours to lead you into an endless time waste. horrible support for an app that charged me 50$ only to waste a week of my time and am now spending a week fighting to get a refund. shopify support should be ashamed of leading their users into a time waste trap like this sorry excuse Raj and his team of clown run

June 21, 2020

Deleting Forever! And going elsewhere.. total waste of time. After i initialy telling me it would take 2-5 days to assess and test, coming to the second week, no help what so ever... nothing is being done... Waste of time! If i could give this app & Support a big fat zero i would! Gave you guys another chance. But you didnt live up to the expectations. I actualy re installed it hoping i would get better support but didnt! Stay away people! This app is run by individuals who couldnt care less who give excuses forever.

May 23, 2020

Ridiculously confusing to set up. Not user friendly in any way. Video tutorials barely helped. Had to delete after 20 mins of confusion.

Jan. 14, 2020

I'm convinced these reviews are fake. I spent nearly 2 weeks of going back and forth with support simply asking how to link products properly on what should have been a simple integration to my Shopify store. I was attempting to link my products to download for dropshipping and the app completely messed up my products switching hundreds of product names, prices, descriptions and inventory numbers. I didn't even upload anything to my website! I simply attempted to make a file of products to export from the extremely thin explanation. I had no idea that simply trying to import products to the app could result in such a mess. I made the mistake of not backing up for 2 months so now I have to go through hundreds of products manually and check and fix everything and physically recount all of my inventory. Maybe this is different for uploading products for drop shippers, but to download to share, beyond a waste of time!

Oct. 16, 2020

I used this app for over 2yr, but the feed not working at least 2~3 days per month. since feed does not work 26 hours, after amazon prime day, and Friday night. we need to update price and qty, but no response and no update. major errors and problems, this matter is over and over again. Update on 10.16.2020

Nov. 2, 2019

Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply. There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done. Totally fed up and have to get other app. This issue has delayed us from launching a new store.

Nov. 2, 2019

Initially they are very helpful in setting up everything for you. Later when comes to problem, they will not reply your email. To be precise, we have paid $50 dollars for the stock sync credit, only will be deducted when add or remove products, surprisingly 10,000 credits were all used up in 2 days, we doubt that they were used for updating product variants. This is not solved almost a month and since then did not get any reply. There is problem for the feed sometimes, sometimes we received email that sync is failed but it's not, sometimes the feed is missing without any reason and syncing cannot be done. Totally fed up and have to get other app. This issue has delayed us from launching a new store.

Nov. 23, 2023

I've been using Stock Sync for 3 years and up until 6 months ago was happy with them. I have no idea what's going on on their end but my products when added have no images and no one knows how to solve the issue, I've had multiple images of the same image upload onto my website and no one knows why even after playing around and adding new feeds the issues weren't solved. I've been told by Stocksync that there are no product images in the feed and this is why I'm not getting the images in, however this is incorrect. Now I find almost 4,000 products have been added into my store, so I've got double of the one product. I've managed to undo this however that's not the point, and is it going to happen again. I've even had my own tech guy look at these issues. Currently looking for another app to do the job, I can't keep doing this and no one can fix the issues. Used to highly recommend this app.

June 27, 2019

The app doesn't work properly i have to reach out to support 2-3 times a week, lose about $500-1000 a week. Support gets back 24 hours later with a reply with a question then goes another 24 hours, basically takes 3 days to get an answer to a matter, it gets solved for a few days then issues start again. I would not recommend anyone this app if they need a good customer service and support.