syncX: Stock Sync
Add, Update Products and Automate Suppliers Feed
Rating
4.6
feedback
1,377
chart
#230
All reviews
Rating Breakdown
Review RSS Feed
Nov. 1, 2023
Hi sale@l-sofas.com, I hope this email finds you well. We recently noticed that you left a one-star review for our product, and we're genuinely sorry to hear about your experience. We take your feedback seriously and are eager to understand the challenges you faced during the setup of your feed. To better assist you in overcoming any difficulties, please share more details about the issues you encountered during the feed setup process. Your insights are valuable to us, and we would appreciate any information you can provide. You can reach out to us at support@stock-sync.com or Schedule a call and our experts will provide you with personalized assistance to make your feed setup experience as smooth as possible. We are committed to turning your negative experience into a positive one and ensuring that you have a successful and satisfying setup process. Thank you for allowing us to address your difficulties. We look forward to your response and the chance to assist you with your feed setup. Thanks, Stock Sync Team
Dec. 24, 2024
No one answers me and their Vendor feeds are not working even the vendor treid to reach them. Because I placed this review magically my app was removed and I had to reinstall the app and of course I lost my gandfathered plan and now they are forcing me to pay way more. When I email my questions are being ignored and I cannot find help to get my original package back. This is what happens if you place a review they dont like.
We apologize for the frustrating experience you had with building the product section. Your feedback is valuable to us, and we are committed to improving our communication and resolving the issues promptly. Please reach out to our support team again so that we can address your concerns and ensure that your feeds are updated as expected. Thank you for your patience.
Sept. 18, 2023
The worst Sync app ever! We have been trying to reach them for last 2 weeks even complained them to Shopify. But still no one replied yet. We need to stop subs and get a refund for last two months. As the app stopped working and no one helped at all. I do NOT recommended anyone who need to regular Inventory Sync. Unprofessional, Unresponsive and You cannot make a business plan with these guys.
We're truly sorry 😞 to hear about your negative experience. Upon reviewing your ticket, we can confirm that we responded promptly on the same day. However, it appears that we haven't received any follow-up from you. To ensure we're addressing your concerns effectively, could you please verify that your messages were sent to the correct email address? Please note that our responses are typically sent within 24 hours, and if we do not receive a reply within 7 days, the ticket will be marked as resolved. We take your feedback seriously and will investigate the issue immediately. Our team will reach out to you to resolve your concerns. We're sorry things didn't go as expected. We're here to make things right for you. Thanks for bringing this to our attention. 🙏 Thanks, Stock Sync Team
July 31, 2023
After weeks of dealing with Support team due to problems with the product, the feeds are still not working correctly and the store has been on hold for far too long. I'm sure in some cases the app works but we have had nothing but issues trying to connect an XML feed.
Dear Footfixinc, We are sorry to hear that you had a negative experience. We apologize for any inconvenience caused and understand your frustration. Our team is actively working to resolve the issue. Kindly let us know which variants are not updating correctly so that we can investigate further. Thank you for your patience and understanding. Thanks, Stock Sync Team
July 4, 2023
I do not recommend to anyone, constant problems and miscommunication. Money is paid, the store does not work.
Dear Mano batai gražūs, I'm sorry to hear about your experience. We apologize for any inconvenience caused and understand your frustration. We strive to provide the best service possible, but we fell short in your case. We value your feedback and will use it to improve our operations and address the issues you faced. Upon checking further, it is shown that the schedule for an automatic update was NOT enabled, we enabled it. Please inform us if there is anything else we may have overlooked. We apologize once again for any delay in addressing your concern. Thanks, Stock Sync Team
May 31, 2023
We have been using this Shopify app for over 5 years across various stores, and I can confidently say that the quality of their customer service has significantly declined over time. While the support team has been helpful with stock synchronization and the app worked well for our other websites, we have been facing consistent challenges with this particular website for nearly 2 years. The inventory is not properly synchronized, updates are not reflected accurately, and we constantly receive orders for items that are out of stock. Despite reaching out to the support team multiple times, our problem remains unresolved. To make matters worse, we have been informed that they only provide support if we pay an additional fee. However, we are already paying them every month, and they are failing to deliver the service we expect. And their prices significantly increased over the years. This situation is quite frustrating and raises questions about the purpose of our ongoing payment.
Dear Gifts and Baskets, We apologize for the issue you're experiencing. We haven't received any emails from you recently. Can you please double-check that you sent them to the correct address? Furthermore, we don't charge any additional fees for our support. If you have any further concerns, please don't hesitate to contact us at support@stock-sync.com for assistance.
May 20, 2023
I just keep getting a message saying your site is down and i cant install and open the app properly. Is this temporary?
Store
My Store
Using app
9 days
Dear My Store, We sincerely apologize for the unpleasant experience you had with our application. Our app is now back up and running smoothly. Please feel free to reinstall it and give it another go. If you encounter any additional concerns, please do not hesitate to contact us via support@stock-sync.com for assistance.
Sept. 19, 2022
Products did NOT stay up to date, we had to cancel 8 orders because they were NOT updated with the shipper, then they refused to refund unless we reloaded. We have been online 20 years, the WORST
Dear Elegant Wickedness, We humbly apologize for the unfortunate experience you had with our application and our support service. The support service had an issue with the Billing site which had caused the probable miscommunication. However, we have refunded the requested amount now. We would truly like to help you resolve the issue you experienced with Stock Sync. We have already replied to your emails and even sent a new one but have not received any response yet. We kindly propose you reach out to Stock Sync - support@stock-sync.com - so we can be able to overcome this hurdle you have with a 1-month FREE trial. We truly look forward to hearing from you again.
Nov. 2, 2022
Their support is very very slow. Dont recommend this company. Its takes days for them to help us. :-(
We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. There might be a technical issue when joining the online meeting. We are happy to explain anything in more detail or to hear from you about any other issues when you can reschedule another call. Since we are from different time zones, we are deeply sorry as during our non-working hours as our replies might delay especially during weekends/holidays.
May 11, 2022
REALLY BAD CUSTOMER SERVICE, EMAILED THEM 4 TIMES, NO ANSWER! THINKING OF DELETING APP IF I DON'T HEAR FROM THEM. WORST CUSTOMER SERVICE ON SHOPIFY TO DATE.
Dear Chicago Paris, We are truly sorry for your unfortunate experience with Stock Sync and understand that this app is critical for your business. We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again. We are doing our best to make it work for most scenarios. We are still working on the issue for the BTS connection and will reply further to your email.
Jan. 25, 2022
The app was good when I started using it but whenever there is a problem it is very difficult to get them to resolve anything. when I first signed up for this service they charged me for the number of SKUs that were on the feed. now they are counting all the products in my store and refusing to provide an update unless I upgraded. This is very unfair because the other products in my store are in a different location and are managed by a different provider, so why should I pay them more for something they don't manage. Now I have put my selling on hold struggling to make updates myself while looking for different provided. Buyers beware
We apologise for the bad experience you are having. By default Stock Sync will scan all products to find matching SKU. But Stock Sync also come with a powerful filtering to scan only products by tags, vendor and many more (Learn more here https://help.stock-sync.com/article/100-stock-sync-filter-by-shopify-products). With filters, it will not scan the entire store for the matching SKU or barcode. Please contact our support to help you with the filters.
Jan. 5, 2022
Stock is not updating for products. Having to manually edit thousands of SKUs is a major pain. What's worse is stock not updating is leading to customers buying out-of-stock items. Sent support an urgent email and haven't received a response since June 2020.
We apologize for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the setting of the feeds. This can be resolved by editing back the settings. We have already replied to your emails and even sent a new one but haven't received any response yet. Please reach out to Stock Sync - support@stock-sync.com. We truly look forward to hearing from you again.
Dec. 17, 2021
We have used this app for a while on three stores. It is great when it works, but it rarely works correctly. But there are not many options out there and they do have good support, but they cannot fix what does not work
We are sorry for the experience that you are having. We understand managing 3 stores can be a hassle. We can see from the logs that the emails are received and processed successfully. Please do contact us at support@stock-sync.com so we can help you with the configuration. We really like to help you to resolve the issue.
Nov. 4, 2021
The app totally messed out our inventory. It was supposed to adjust product prices based on a pre-set rule, but didn't, so customers paid the wrong prices.
We apologise for the wrong price update. You reach out to us but we didn't apply the price markup. We have updated the pricing rule and rerun the update. The prices are ok now. We hope you can reconsider this review.
Dec. 11, 2023
I have been waiting over 2 weeks for a response to my query which is not allowing my business to function correctly and there is absolutely zero help from Stock Sync.
July 19, 2021
It's TRASH. DO NOT waste your TIME, MONEY & EFFORT by installing this THIRD-CLASS app. There are cheaper alternatives for this and some are even free. This has wasted a lot of time for me. STAY AWAY.
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify. We already found the issue with the configuration. Please reach us if you like to give it another try. We are confident that it will work. Please reach out to Stock Sync - support@stock-sync.com. We truly look forward to hearing from you again.
June 13, 2021
Wow! Very terrible! I tried to upload using the CSV and then it only worked for some fields. So the rest of the fields I had to do it Manually. Now it erased most of my newly added product. Terrible!!!!!
We are sorry for the unfortunate experience that you have encountered with our system. We believe there is a misconfiguration in the Add Feed, as the Add Feed does support working on most of the fields on Shopify. The erased products were due to your request to undo the import of the newly added products and return the credits back. Please correct us if we understood this wrongly. Please reach out to Stock Sync - support@stock-sync.com. We can surely help you reimport the products completely as required. We truly look forward to hearing from you again.
July 28, 2024
does not always work and bugs are not reported per email 1) last week, not a single stock was updated for 3 days - we have a 6 hour intervall set up 2) You never get any emails about issues 3) They fix the problem but it keeps happening - I have to check manually all feeds each week if there is issues ir not 4) This week 1 feed did not push the correct stock levels into the shop
Hi there, We really appreciate the review. Regarding your query: What happens if an item which was out of stock, is on stock again? Does it then go to the spot according to how the collection was programmed? - When the item is back to In-Stock in the feed file, it will be updated to your Shopify store with the matching SKU. - If you can elaborate on the issue with the feed name, 3 sample matching SKUs that were NOT updated correctly - we will be able to check in-depth on the issue. Please check your next invoice, I upgraded twice, I am well within the enterprise plan, why do you want to charge me another 21,80 USD?? This looks odd to me. You cannot charge in the same period a customer three plans!! - We are sorry that you are experiencing this costing issue. We can surely rectify this by refunding any unjustified cost. - Do let us know if you would like to customize your plan to get a more reasonable costing - Kindly elaborate on the charges of $21.80. We are also reaching you out on your email, we do hope to hear from you and very much eager to resolve the issue you are experiencing. For other inquires, do contact us at support@stock-sync.com and we will gladly assist you.
April 8, 2021
Way too cumbersome to deal with the interface of this app. Its like you are working in C++ environment and on top of that upon contacting the support team; they seems irrelevant of the customer questions. I am asking something else and they are responding something else. My humble suggestion is that you MUST introduce live chat service in which you can take up customers queries in live mode and provide immediate solutions. I moves to another app where I have to pay double amount but since they resolved my questions instantly so I decided to stay with them.
We are very sorry for the bad experience that you are having. We understand Stock Sync has tons of customizable settings which required spend some time to learn but once get familiar it can turn to be a powerful tool. We trace back the tickets and our team did answer more than 9 of your questions. However, we understand our last reply might be too generic and we apologize for that. I hope you could understand inventory management sometimes can be very simple and complicated so we want to ensure we are in the right direction.