Subi: Subscriptions & Loyalty

Jan. 26, 2025

I like it so far!

Jan. 25, 2025

Nareh was great and super helpful! Quick and easy process!

Jan. 23, 2025

Mason was great, helping me at 11pm with quick response time

Jan. 23, 2025

Customer service is excellent they respond very quickly inside the platform so no need to monitor my emails. The team at Subi wants to empower business owners to maximize profit and save us time. Thanks.

Jan. 22, 2025

Pearl was amazing, she immediately not only provided a custom solution for a unique service we provide, but she also offered 2 free months to try the app out! Highly recommend.

March 3, 2025

Très bonne prise en charge du service avec Miles pour me recevoir. Une approche rapide et efficace pour répondre à mes demandes afin d'avoir le résultat souhaité ! Et prise en main de l'application simple et intuitive pour mettre en place ses abonnements fructueux!

Jan. 21, 2025

Highly Recommend, very helpful lady name Pearl, quick action if any help needed

Jan. 19, 2025

The customer help is amazing, it though the support was robots they were so fast. Emma helped me a ton in customizing everything to my store. would defiantly recommend!

Jan. 18, 2025

Thank you, Subi, for your amazing support in setting up subscriptions for our organic coffee shop, BirbCafe.com. You made the process so easy and hassle-free!

Jan. 18, 2025

App looks great, happy to see they offer free trials of their premium features based on eligibility. I am still in the early stages of learning how to use it but Miles is of great help in the process! Thanks:)

Jan. 14, 2025

Nareh did amazing job helping me navigate the app! Thanks

Jan. 14, 2025

Jan. 14, 2025

The support thats on this app is on another level, the help provided by Pearl was absolutely incredible, the app is very good, you can do everything you want, as the support help you customize it

Jan. 13, 2025

Rick was super helpful with detailed steps to set up Back in Stock and preorder features on my Shopify store. Loved how patient and thorough he was – you don’t always get that with tech support. Plus, he got back to me quickly. Happy customer over here!

Jan. 12, 2025

I was having an issue getting it working, but Miles was quick to respond to my chat and identify and resolve the issue! Great customer service! I am off and running and I will have some very happy customers! Thank you Miles for being so amazing!

Jan. 12, 2025

I had the pleasure of working with Hasti, and I must say her knowledge and assistance were absolutely invaluable! She was incredibly helpful in answering all of my questions about Subi, providing detailed and clear explanations. Whether I needed clarification on specific points or general advice, Hasti was patient, professional, and highly knowledgeable. She went above and beyond to ensure I had a full understanding, making the whole experience seamless and enjoyable. I couldn't have asked for better support, and I highly recommend her to anyone seeking assistance!

Jan. 12, 2025

I want to express my gratitude to Hasti. She was incredibly helpful and handled my issue perfectly. Her professionalism and efficiency made the entire process smooth and stress-free. Thank you so much for your excellent assistance!

Jan. 11, 2025

I am new to Subi and having 24/7 help with a customer service agent is valuable! Nareh was able to advise me on two different issues I was having with the App on my new website. Thank you, Nareh!

Jan. 11, 2025

I just inquired about trying the app out, and the customer support is top-tier! I spoke to Hasti, who was able to help me with my query within minutes and even went further than my initial request. I will give an update as I continue to use the app.

Jan. 10, 2025

This app has the absolute worst customer service. I’ve been trying to set up a subscription product to show a yearly option instead of monthly. One of their support members helped me get it working temporarily, but after I edited the price, the app broke again. I reached out to their customer chat support, and no matter what time of day or evening it is, the wait times are always ridiculously long. The app claims they'll email you if you're unavailable, but they never follow through. Here’s the thing: we use multiple apps, and while this one may have flashy promos and nice visuals, if the app doesn’t work and support is nonexistent despite charging premium prices, what’s the point? On top of that, I’m still setting up the subscription feature and building the store, and when chat support finally helps, they end by aggressively pushing for a 5-star review. Let’s be real—most of the glowing reviews here are probably from people who hadn’t even fully finalized their setup. Apps should be reviewed after extended use, not rushed with pressure to leave a rating. Why? Because they don’t want you to see how the app falls apart in the long run. And another thing—if a feature is still in BETA, don’t publish it. Customers are not your QA testers. Hire your own testers and release the feature only when it’s truly finished. After leaving this review, I’m uninstalling the app and switching to a more established competitor that’s been handling subscriptions for a while. Even if it costs more, at least I know their customer service is reliable.