Subi: Subscriptions & Loyalty

Feb. 10, 2025

Subi offered us, as a new business an option to use the application for free, with the option to upgrade it later. Mel from customer service was very helpful.

Feb. 9, 2025

I had a few questions on how to change some settings according to the billing and shipping dates I chose, and Mason and Nareh were a great help for me, tried to be as clear as they could and always happy to answer my questions. Thank you very much

Feb. 7, 2025

The customer service is AMAZING Pearl took care of us and helped set up some things for us on our website! Re charge was not like this with their customer service so thank you Subi and Pearl:)

Feb. 7, 2025

Enjoying this app so far. Pearl from their team was patient and super helpful when I had questions.

Feb. 5, 2025

Nareh was amazing. She provided excellent information and guided me through each step to resolve my issue. She was patient and friendly throughout the process.

Feb. 5, 2025

Disappointed with Subi support - we have been held up with a minor tech issue which has taken over three days so far to sort out. There is no direct link to talk to someone who fully knows the technical limitations with the app and this results in long messaging times with person on Subi chat. This has cost time and money and we are in limbo. There are a few issues and restrictions with Shipping set up we have with prepaid plans. We would suggest fully researching the settings in test mode before committing to this, as there are a few flaws with it. And to look at other apps before you set up all of your products using this app and commit to it.

Feb. 4, 2025

very good

Feb. 3, 2025

Awesome support, thanks Mason!

Feb. 1, 2025

Rick was very thorough in helping me to figure out the features of the plan i chose. Thanks so much! I look forward to putting this app to work!

Jan. 31, 2025

Emma was great! I had a bit of trouble with the shipping integration between Subi, our shipping App, and Shopify. Emma was with me every step of the way until the resolution was implemented! Thanks so much to Emma and the Subi Team!

Jan. 30, 2025

The best subscription app I've used so far! It's easy to set up, intuitive, and has all the features needed to manage subscriptions effortlessly. Plus, the support is amazing—Nareh was super helpful and quickly answered all my questions. I highly recommend it!

Jan. 30, 2025

Miles is a great support. Greetings to my friend! :)

Jan. 30, 2025

I can’t necessarily rate the app just yet because I haven’t used it. But I felt extremely pressured and uncomfortable by Emma to leave a 5 star review. I originally submitted a three start review and mentioned I would update my review once I used the app and was told that the review was inaccurate and to delete it. I stated that I didn’t feel it was ethical to leave a 5 star review seeing as though I hadn’t used the app yet. She continued hounding about the review, delaying what I originally reached out for. I had to continuously ask for her to proceed with the reason I reached out with to begin with and she would not. Makes me question the rest of the reviews for this app and their integrity.

Jan. 30, 2025

Great app - runs smoothly. Even when a small issue did arise: spoke with Rick and he sorted it out very swiftly. 5 stars from us

Jan. 29, 2025

Emma smoothly helped me with opting for the free plan. This is my second time using Subi's support, and both experiences have been excellent. They've always been very helpful.

Jan. 29, 2025

Sehr guter Kundenservice. Wenn man nicht sicher ist wie man starten oder weitermachen soll, sind die Profis sofort zur Stelle und lösen was unklar das Problem. Danke Miles

Jan. 28, 2025

Amazing service from Pearl and the team at Subi with the customizations we wanted for our shop. Does everything we need and has been easy to setup. No issues at all. Thanks team!

Jan. 28, 2025

Shout out to Pearl who helped me navigate through and set up my account. as someone who is not that tech savvy it made all the difference in the world. Her advice and help was top notch!

Jan. 28, 2025

I’ve had an excellent experience with Subi, and I highly recommend it to anyone looking for a robust Shopify subscription app. The platform itself is user-friendly and offers a variety of great features that make managing subscriptions seamless. I also want to highlight the amazing support I received from Dela. She assisted me with browsing through different plans and took the time to guide me in selecting the one that best suited my business needs. Dela’s customer service was exceptional, and I really appreciate how she went above and beyond to ensure everything was clear and tailored to my requirements

Jan. 26, 2025

Nareh was a great help. Sub seems really straight forward so far