Subi Subscriptions App

I’ve had such a positive experience with Subi so far. I’m a designer / dev testing the app for a client, and I accidentally upgraded and was charged the $69 fee before I was ready. I reached out hoping there might be some flexibility, and their team handled it with so much grace and understanding. Nilou was amazing to work with. She was super responsive, kind, and proactive from the start. She helped process a refund quickly, extended my testing period so I could properly evaluate the platform, gave me some helpful tips, and talked through pricing options for small and startup businesses. Nothing felt pushy or salesy, just super supportive and patient, and trust me, I had a lot of questions. She was also truly a joy to talk to and refreshingly human in a time where so much customer support is... not. The cat GIFs were also a highlight (a woman after my own heart). The customer service alone and their willingness to work with me is enough to make me want to go with them. I definitely felt that Nilou considered the specific needs of my customer and provided recommendations specific to them. As someone who recommends tools to clients, that level of care and detail matters so much. Subi is already a strong product, but their support makes them stand out even more. I would absolutely recommend them to anyone exploring memberships or subscriptions on Shopify.

Mega Kundenservice. Miles hat mir wirklich sehr geholfen. ♥

Soporte muy eficiente. Nilou respondió rápido y resolvió todo según mis necesidades. Buena aplicación.

Very helpful and responsive. I got my issue fixed within minutes.

Fantastic product, fantastic customer service! 5 Stars

We start now with Subi, it was easy to create our first subscription plans and I am excited how our customers will take it! I had some contact to subi in order to translate all the details to german, rick helped me fast and friendly. Thanks! One little star less, because there are still some features that I feel are missing, like showing the subscription conditions in an easy and at the same time nice looking way.

Nilou, offered awesome customer service, and the app works super well for our needs.

Amazing support! Harry was so nice and patient. He helped me customize the look of the subscription box exactly how I wanted it. Highly recommend!

It works great, especially the AI ​​chat room, which actually reports problems to customer service, and the customer service is very friendly and helpful in resolving issues. I will continue to use it!

We’ve had a great experience with Subí so far. The pricing is very fair, the app works nicely with Shopify subscriptions, and it fits our needs well. A special thank you to Nilou from support, she has been extremely kind, responsive, and open to following up until everything was fully resolved. Her help made a big difference, and we really appreciated the hands-on support throughout the process. Overall, very happy with the app and the team behind it. Highly recommended!

Awesome

Pearl is extremely helpful at customizing widgets.

Quick and fast service. They care about their customers. Thanks Miles!

Love it!! Pearl helped me customize my widget and made it look amazing, she went above and beyond! Pearl is awesome!! <3

Dela solved my issue

Love how affordable this app is and great for starting subscriptions. Looking forward to more layouts and features. Great customer service!

Just starting my journey with Subi and getting things setup and configured. Ran into a few technical issues which the support team resolved gracefully and generously. All of the team members over the few days of interactions, Miles, Grace, Dela, Harry, were pleasant to deal with and got the job done to ensure my setup was tailored to my e-commerce needs.

Amazing service from Grace. Solved issue + went above and beyond. We love Subify for our business it works amazingly well. Thank you!!!