Subi Subscriptions App

SUPER easy to setup and the customer service was immediately available to assist. Thanks to Harry, the support rep I had my service membership subscription live in literally just a few minutes.

Très bon contact, très patient avec mes questions et surtout j'ai obtenu des réponses précises à toutes mes questions de façon très clair. MERCI beaucoup à Stella !

Very disappointing experience. Initial support from Nilou was great, and we were given confidence that our store could access new features, including Build Your Box. Based on that, we built a large part of our subscription setup and site launch around Subi. Then, months later, our account was suddenly suspended with no proper warning because we sell wine. This should have been picked up before granting access — not after we had already built around the app. It has caused a major disruption to our launch and left us scrambling to find another solution, we are unsure if they will revoke this urgent matter as they seem to be very brutal with how they operate. If Subi does not support certain industries, that needs to be made extremely clear before onboarding merchants or giving them early access. REALLY FRUSTATING, poorly handled, and a massive waste of time for our team and investment in them.

Un immense merci à Nilou pour son aide précieuse et son expertise. Malgré mes nombreuses sollicitations et des problématiques parfois complexes, elle a su répondre à toutes mes questions avec une patience et une gentillesse exemplaires. Je suis ravie de notre collaboration et du temps qu'elle m'a accordé ! :)

FAAAAAST customer service and fixed all i requested, Thank you Sam!!!!!

Very useful tools, and the most important part is the support you receive from the team. Harry quickly resolved my issue and clearly explained how to fix it myself if I encounter the same problem again.

Subi makes things very easy and user friendly!

Pearl is very helpful and get back to you timely. The app works well.

Amazing app that works perfectly. I had a question about my shipping and Harry not only answered it but went onto the page and resolved it for me.

Great service from the team!

Nilou did a great job helping me with a few Subi fixes, she was quick and friendly and made the process really easy. Thank you!

Subi integrates well with Shopify and has been a solid addition to our setup. I do run into the occasional glitch, and it can take a few minutes to sort things out, but support has been helpful when needed. Today, Pearl was especially quick and effective in resolving an issue, which I really appreciated. Overall, I’d recommend the app.

We have always had fantastic customer service with Subi, including migration, set-up and trouble shooting any issues that may arise. Thank you!!

This runs so smoothly, I forgot all about it! (Exactly how I hoped it would go!)

I had a hiccup when starting, but Pearl fixed it within minutes. Thankful for the assistance. Hoping this app works for my long-term subscription goals.

Pearl is very helpful for support.

I needed help with some backend code in my widget, and Stella from the support team was awesome at helping me figure it out. It took a bit, but she came up with a solution. Thank you for not leaving me hanging

Great support who helped me get things up and running pretty easily. Thanks to Melissa!