Subi: Subscriptions & Loyalty
Boost sales with subscriptions, memberships, bundles & loyalty
Rating
4.9
feedback
844
chart
#624
All reviews
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Nov. 27, 2025
META AD USERS BEWARE! IT WILL MESS UP YOUR SALES! Worst app ever. So so so disappointed with the customer service i received. Cost me lots of sales leading up to black friday as their stupid subscription widget does not allow for a sale price to be shown on the product page, so anyone directed to the product page will not be able to see it's even on sale. Stella from customer service was absolutely useless, she removed the pricing altogether so when customers select a subscription, they cannot see the subscription price.
Nov. 27, 2025
Miles has been of such great assistance in helping with some integration hurdles. Very quick response rate and friendly nature (not judgemental of my lack of tech knowledge). 10/10 recommend.
Nov. 27, 2025
Fantastic customer support. Thank you so much Grace for helping me setting up.
Nov. 26, 2025
Pearl assisted me with everything she is the best !! thank you again !!!! you helped me a lot and you are really excellent
Nov. 23, 2025
Accommodating, patient, consistent. My schedule delayed the completion of my request over many days; Grace, Nilou and Dela made sure to check in with me to ensure my needs were being met and adjusted to meet my requests. Solution oriented, friendly, without being pushy.
Nov. 21, 2025
Helpful app to create subscription on my store, and loyalty programs! Very handy.
Nov. 20, 2025
Mason was super helpful. The customer portal was blocked and not functioning, Mason jumped onto the chat and after 5 minutes it was all sorted. Thanks Mason!
Nov. 19, 2025
This is the 3rd store I have installed the app on. I have a bit of a unique way in which my variants are set up for subscriptions and Rick sorted out what needed to be done in record time. 100% recommend this app.
Nov. 19, 2025
Thanks for your support! Also, Mason is the best and his German skills are phenomenal!
Nov. 18, 2025
New to Subi and had a few questions. Pearl was great. She was quick to respond and gave me the info I needed. So far no complaints.
Nov. 18, 2025
I had an amazing experience with Miles! He has been extremely responsive every time I needed help, always kind, clear, and very patient. His explanations are super detailed and he always makes sure I fully understand each step. It’s really reassuring to have such supportive and pleasant assistance — thank you so much Miles for your professionalism and your kindness! I really appreciate your help. Olivia
Nov. 17, 2025
Service client catastrophique, SAV inexistant, + de 3 mois sans réponses, 8 semaines entre chaque réponse précédente, font comme s’ils ne comprenaient pas et s’ils n’avaient pas reçu mes messages (je précise que je développe 15 à 40 sites par mois qui nécessitent des abonnements et cela fait des mois que j’attends des retours)
Nov. 13, 2025
Es gab einige Problem was die Sprachen-Einstellungen betraf. Das hat der Support dann aber gelöst und auch die Anpassungen am Theme durch Miles waren schnell erledigt.
Nov. 13, 2025
Nareh was extremely patient and helpful when resolving our problem. Subi are always super quick to resolve any issues. Sam was also exceptionally helpful.
Nov. 12, 2025
Great APP! Very good customer service, the SUBI team replies to you very quickly and can solve your issues very quickly as well! Sam was very helpful with our urgent requests!
Nov. 12, 2025
Subi is a great tool within Shopify to support recurring payments, offering various payment plans - to your business needs. Our business MOTO LNKS a (motorcycle rental company), uses "Payment Links" heavily to initiate subscriptions with our customers once they have undergone their booking and KYC. There was an issue identified within this feature, whereby Pearl from customer support was quick to respond and resolve. Therefore, if you are on Shopify and want to take subscription style payments. I would 100% recommend Subi. Only downside, which I only found out later, apart from paying monthly to use Subi, Subi also takes an additional clip of each initiated transaction. Now, that added with Shopifys cost and Shopify Payments transaction cost plus, the Subi monthly cost - can add to big dent to your bottom line...