Recharge Subscriptions App
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This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
This is fantastic to hear. I’m glad the migration experience was smooth and that the platform and features are delivering value right away. Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your partnership. Ty Bailey | VP of Services
Super helpful in resolving some issues that came up. Couldn't be happier with the support team. Thank you.
Thank you for the kind words. I’m glad our team was able to resolve the issues and provide a great experience. Ty Bailey | VP of Services
great app and great customer service!
Appreciate the feedback. I’m glad you’re enjoying both the app and the support experience. Ty Bailey | VP of Services
Thank you for the five-star rating. We appreciate your trust in Recharge. Ty Bailey | VP of Services
Thanks for the strong rating. We’re happy to support your subscription program. Ty Bailey | VP of Services
Fantastic app and amazin prompt support via chat.
Thank you for the kind words. I’m glad you’ve had a great experience with both the app and our chat support. Ty Bailey | VP of Services
Started using this app many years ago when they had fair pricing. Now we are locked into them since we cannot easily move subscribers, and they have massively raised prices while doing nothing. Their fees amount to over 10% of our recurring revenue, and that is on top of the merchant fees we pay because Recharge, even though they bill like a merchant account, you still need a separate merchant account that will bill you more. Do not make the mistake of using a company like ReCharge that will just keep raising prices on legacy customers once they know they have you trapped.
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence. Thanks!
Thank you for this thoughtful note. I’m glad Matt demonstrated both expertise and persistence to get things resolved for you. Ty Bailey | VP of Services
Yajaira T. helped me out with some important things when i needed customer service. She deserves 5 stars, however Recharge is not providing the assistance and guidance we expected for customers that are paying the full Plus plan during critical moments
Thank you for the honest feedback. I’m glad Yajaira was able to support you, and I hear your concerns around broader guidance during critical moments. We take that seriously and will continue working to improve the experience. Ty Bailey | VP of Services
Customer service is always helpful!
Thank you for the five-star rating. We appreciate your support. Ty Bailey | VP of Services
great customer service
Thanks for the kind words. I’m glad our customer service team delivered a great experience. Ty Bailey | VP of Services
Tech Support team is responsive and knowledgeable, willing to go the extra mile for clients!
Appreciate your feedback. I’m glad the team has been helpful. Ty Bailey | VP of Services
Jaden is one of the best CSR that ever assisted me. Keep doing a great job, Jaden!
Thank you for the kind words about Jaden. I’m glad he made such a strong impression and provided great support. Ty Bailey | VP of Services
Onboarding with Recharge has been so simple. The platform is super user friendly and our onboarding manager Vinse has been an absolute star! It's early days for us on Recharge but I am loving the experience so far.
This is great to hear. I’m glad onboarding has been smooth and that Vinse has been such a strong partner early in your journey. Ty Bailey | VP of Services
Roberto was extremely helpful in answering my questions (and I had a lot)! Very patient and kind, and talked me through everything so it was easier to understand. They sent screenshots of everything they were explaining, and even ran a test scenario for me! Learned a lot and will be taking stuff back to my team. Thanks so much for your help!
This is wonderful to hear. I’m glad Roberto took the time to walk through everything clearly and provide thorough support. We appreciate you taking that knowledge back to your team. Ty Bailey | VP of Services
Thanks for the five stars. We’re proud to support your subscriptions. Ty Bailey | VP of Services
Splendid, wonderful. Max was quick and efficient.
Thank you for the kind words. I’m glad Max was able to provide quick and efficient support. Ty Bailey | VP of Services
Amazing support from recharge team especially Mariah. Everytime we are in struggle they help us out. Thank you a lot!
We truly appreciate this. I’m glad Mariah and the team continue to show up for you whenever challenges arise. Ty Bailey | VP of Services
Max was incredibly helpful, resolving our issues changing our shipping options on our website. We love ReCharge
Thanks for the thoughtful feedback. I’m glad Max was able to resolve the shipping changes quickly and keep everything running smoothly. Ty Bailey | VP of Services
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