Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,849
chart
#2,048
All reviews
Rating Breakdown
Review RSS Feed
Feb. 16, 2024
Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Feb. 20, 2024
Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Feb. 14, 2024
Jairus did a fantastic job of onboarding and migrating. Thanks for the assistance.
We appreciate you taking the time to leave a review and a shout out for Jairus! - Ty Bailey | VP of Services
Feb. 14, 2024
Without a doubt the best subscription app on Shopify. Still has space for improvement, specially in regards to the Bundles feature. However Recharge has improved a lot in terms of adding new features the last year.
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Feb. 13, 2024
We have used a few different subscription apps and got a recommended recharge form a marketing agency when our current vendor failed to deliver. At the start, we were looking at 10k of dollars in implementing recharge but thanks to the support of John M from the Customer Service team, we successfully implemented the app by ourselves self saving loads of money! They went the extra mile to help us with customizations on our theme to make recharge even more efficient. - These guys don't mess around with top-notch US-based support, that's a rarity these days.
Thank you so much for leaving a five star review! - Ty Bailey | VP of Services
Feb. 13, 2024
Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love!
We appreciate you taking the time to leave a review! - Ty Bailey | VP of Services
Feb. 14, 2024
They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.
Feb. 9, 2024
Awesome support!
Thank you for the five star review and the shout out to our support team! - Ty Bailey | VP of Services
Feb. 8, 2024
Roberto was very patient with my problem and helped me out immediately. Thank you!
We appreciate you leaving us a review! - Ty Bailey | VP of Services
Feb. 8, 2024
Thank you for the five star review! - Ty Bailey | VP of Services
Feb. 7, 2024
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Feb. 15, 2024
Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio
We appreciate the five star review and the shout out to Jairus! - Ty Bailey | VP of Services
Feb. 7, 2024
Easy to use and always easy to contact and get help when needed!
We're glad to hear about your positive experience with Recharge! - Ty Bailey | VP of Services
Feb. 6, 2024
Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.
Thank you for taking the time to leave a review and a shout out to Jairus! - Ty Bailey | VP of Services
Feb. 6, 2024
Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.
We're glad to hear about your positive experience with Recharge! - Ty Bailey | VP of Services
Feb. 6, 2024
Awesome customer support. A big shoutout to Roberto, he was quite helpful and diligent in resolving our issue.
We appreciate the shout out to our hardworking support team! - Ty Bailey | VP of Services
Feb. 6, 2024
I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do. Support: https://support.rechargepayments.com/hc/en-us/requests/new
Feb. 5, 2024
Matt was very helpful. he did not give up until he found a solution. thank you Matt!
Thank you for leaving a review and giving a shout out to Matt! - Ty Bailey | VP of Services
Feb. 5, 2024
Renanta was great at helping answer my questions quickly and completely!
Thank you for the review and the shout out to Renata! - Ty Bailey | VP of Services