Recharge Subscriptions
Recharge Payments Trusted Subscription App
Rating
4.6
feedback
1,849
chart
#2,048
All reviews
Rating Breakdown
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Jan. 8, 2024
Great customer support from Kiki. Fast, resolved my questions without any fuss.
We appreciate the five star review - and the shout out to Kiki! - Ty Bailey | VP of Services
Jan. 7, 2024
Awful app. Refuse to respond and refuse to cancel my account. they haven't replied to my support tickets in weeks and keep charging. Satay away from this scam app and go with something else!
We appreciate you providing us with your feedback. I will be surfacing your review with my team for future consideration. - Ty Bailey | VP of Services
Jan. 5, 2024
Their team helped me with a number of complications when we migrated, even though we were working outside regular business hours.
I'm glad to hear about your positive experience with Recharge! - Ty Bailey | VP of Services
Jan. 5, 2024
Very great app - the personal is well qualified from Sales, to customer service and migration engineer.
Thank you so much for leaving us a five star review! - Ty Bailey | VP of Services
Jan. 5, 2024
Been working great for me. I especially like the support work of Nick from E-Shop Genius. Can't say enough go things...
We appreciate your review! - Ty Bailey | VP of Services
Jan. 4, 2024
We had a very complex issue that took months to resolve but Milos on the customer service team did a fantastic job staying on top of it and meeting our needs.
Thank you so much for taking the time to leave a review - and for the shout out to Milos! - Ty Bailey | VP of Services
Jan. 4, 2024
We love using recharge! I have had nothing but stellar experiences with their customer support team.
We appreciate the kind words and five star review! - Ty Bailey | VP of Services
Jan. 4, 2024
Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services
Jan. 4, 2024
Nikola was super helpful in dealing with a recharge / shopify issue we had regarding inventory. After just a few emails it appears everything will be resolved. Nice work!
Thank you for leaving us a five star review - and for the shout out to Nikola! - Ty Bailey | VP of Services
Jan. 2, 2024
Recharge has been a great solution for my new business. At $99 / month I can accomplish everything I need and don't have to spend $500 / month or more like some of the competitors. Recently had a customer service technical question and their CS rep emailed me back within minutes and solved my problem. Great experience so far!
Thank you so much for taking the time to leave a review! - Ty Bailey | VP of Services
Jan. 2, 2024
I wholeheartedly endorse this app for managing subscription payments on Shopify. The setup process is incredibly straightforward, thanks to the comprehensive documentation provided. The level of support offered is exceptional, and my experience with Nick from e-shop Genius only reinforced this positive impression. During a theme update, I encountered a minor configuration issue with the app. Enter Nick, the expert from e-shop Genius, who not only promptly addressed the issue but also went above and beyond to ensure everything was running seamlessly. Kudos to Recharge Payments and E-Shop Genius for delivering an outstanding app and service.
We really appreciate you taking the time to leave us a review! - Ty Bailey | VP of Services
Dec. 28, 2023
Quick and easy support. Thanks!
We appreciate your review! - Ty Bailey | VP of Services
Dec. 27, 2023
I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.
Thank you for your feedback. I have been in contact with my team regarding your concerns. Ty Bailey | VP of Services
Dec. 25, 2023
Duska was of great help and resolved the issue in a timely manner
Thank you for taking the time to leave a review - and for the shout out to Dushka! - Ty Bailey | VP of Services
Dec. 22, 2023
Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us! You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced. - Ty Bailey | VP of Services
Dec. 20, 2023
Having found out more on the capabilities within Recharge, there is so much more we as a company can gain from the tool. General reporting drilled down further by product is super helpful knowing where to apply the gas. Flows discussed are a nice and easy way to extend purchase behavior on our best customers. I look forward to applying these and so much more!
We're glad to hear that you've enjoyed your experience with Recharge! - Ty Bailey | VP of Services
Dec. 20, 2023
Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.
Thank you so much for the shout out to Vinse - we're glad to hear about your positive experience. - Ty Bailey | VP of Services
Dec. 20, 2023
Service client très à l'écoute et réactif !
We appreciate you taking the time to leave a review. - Ty Bailey | VP of Services
Dec. 20, 2023
Thank you so much for the five star review! - Ty Bailey | VP of Services