Recharge Subscriptions App
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Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services
Thanks for the five-star rating. We appreciate your continued trust in Recharge. Ty Bailey | VP of Services
The customer service is exceptional. I had an issue with my recharge widget that had me bounced between Shopify customer support and Recharge customer support, until I was connected with Thomas J from Recharge. He guided me step by step on what I needed to do to fix my problem and got it address in a very timely manner, and was very patient dealing with me. It feels good and makes me feel safe to know that I can speak to a knowledgable human being very quickly, as that is something not every app can offer.
Thank you for this detailed and thoughtful review. I’m thrilled Thomas was able to guide you through the fix and make the process clear and stress-free. We take pride in providing real, human support when it matters most, and I’m glad that came through in your experience. Ty Bailey | VP of Services
I wish I could've accessed better support for this app. We opted to pay for the pro subscription vs the much cheaper $99 one on that basis, so we could get help with installation. 12 months in and a lot of wasted time and money later, we're cancelling the app $6k in the hole having not been able to get it working whatsoever.
Thank you for sharing this feedback. I’m sorry for the frustration you’ve experienced. It sounds like you weren’t able to get the support you were expecting, and that alone can make setup feel overwhelming. While we weren’t able to find any past conversations from your store, it’s clear something got in the way of getting help when you needed it. Our support team is always available through the in-app chat, and we’re here to guide merchants through installation whenever they reach out. We want to understand exactly what happened. Joel Pednaud (Director of Support) is reaching out to learn where things broke down and to talk through how we can make this right. Thank you again for being candid with us. Your experience matters and we’re committed to addressing it fully. - Ty Bailey | VP of Services
Appreciate the five-star rating. We’re proud to support your subscriptions and grateful for your partnership. Ty Bailey | VP of Services
I love using Recharge for my business. It’s easy to use, and their customer service is always great. I would definitely recommend them!
This is wonderful to hear. I’m happy Recharge has been easy to use and that our customer service continues to meet your needs. Ty Bailey | VP of Services
Gary was exceptionally helpful with the issue we were facing. Took me through step by step and waited with me till the issue was resolved!
Thank you for sharing this. I’m glad Gary took the time to guide you step by step and ensure everything was fully resolved. Ty Bailey | VP of Services
Appreciate the four-star rating and your feedback. We’ll keep working to make your experience even better. Ty Bailey | VP of Services
Thank you for the strong rating. We’re glad to have you as part of the Recharge community. Ty Bailey | VP of Services
Thanks for the five-star rating. We appreciate your trust and partnership with Recharge. Ty Bailey | VP of Services
Jayden was amazing! Above and beyond, give him a raise before a competitor poaches him.
Appreciate your kind words about Jayden. I’m happy he went above and beyond to make sure your issue was handled completely. Ty Bailey | VP of Services
malik the support agent helped me alot and satying in the chat until everything was perfect
Thank you for your review. I’m glad Malik stayed with you through the entire process and made sure everything was perfect before wrapping up. Ty Bailey | VP of Services
Customer support is top tier! Ran into a slight hiccup and Yajaira T. had us sorted out in seconds. 30 seconds with support and now everything is working very smoothly. Very positive experience.
Thank you for sharing this. I’m glad Yajaira could resolve your issue so quickly and that the experience was such a positive one. Ty Bailey | VP of Services
Above and beyond! Vinse was generous with his schedule and time to help make our migration a success. I appreciate being matched with a specialist that THOROUGHLY understands Recharge.
I appreciate your kind words. It’s wonderful to hear Vinse went above and beyond to make your migration successful. I’m glad you felt supported throughout the process. Ty Bailey | VP of Services
Had a great experience with Recharge, MJ was super helpful and gave me great gudience to sort out the issue at hand.
Thanks for the thoughtful feedback. I’m glad MJ provided great guidance and helped resolve your issue quickly. Ty Bailey | VP of Services
great help from Jake - thank you!
Thank you for recognizing Jake’s help. He’s a great teammate, and I’m happy he made a difference for you. Ty Bailey | VP of Services
Thanks for the five stars. We appreciate your trust and continued partnership. Ty Bailey | VP of Services
Great customer support, but the app is difficult to use if you want a lot of variants, and customer ability to change their basket.
Thank you for the honest feedback. I’m glad our customer support has been strong, and I appreciate you sharing insights on usability. We’re always looking for ways to make complex subscription setups simpler. Ty Bailey | VP of Services
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