Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,986
chart
#2,138
All reviews
Review RSS Feed
July 28, 2025
We transitioned to Recharge with the expectation of achieving certain functionalities for our business. While Recharge is a robust platform with extensive reporting capabilities, we ultimately found that it wasn't the ideal fit for our specific operational needs at this time. We also experienced a learning curve in adapting to the system. Regarding support, initial interactions with the chatbot were not what we anticipated, but once we engaged with the human support staff, we found them to be very helpful and knowledgeable in assisting us.
I'm sorry to hear that your experience hasn’t met expectations. We take pricing concerns seriously and understand your frustration. I've flagged your feedback with our support and product teams so we can review how we communicate value and provide help more effectively. Ty Bailey | VP of Services
July 3, 2025
Thank you for the 5-star review. We appreciate your support and are glad you’re enjoying Recharge. Ty Bailey | VP of Services
July 3, 2025
Pierre L. Was amazing helping me figure out some product issues! Love this app
Thanks for the shoutout. I’m glad Pierre was able to assist with your product questions. We appreciate the kind words. Ty Bailey | VP of Services
Sept. 15, 2025
Such an incredibly big fan of Recharge. One of the most powerful tools on Shopify currently and it's like 20 tools in one. Their support is crazy helpful too. Big shoutout to Pierre L., Duska, Zachary, Hoa (best implementation engineer out there) and so many more. If you're a subscription based company, don't waste your time with any of the other apps, trust me.
We’re honored by your feedback and thrilled that Recharge is such a powerful tool for your team. I’ll be sure to share your kind words with Pierre, Duska, and the rest of the crew. Ty Bailey | VP of Services
July 2, 2025
I was really upset when they increased their pricing because we are a very small business. But Recharge has invested HEAVILY in new features. The ROI is worth it. Their customer service is 24/7 and so helpful. We're still working through the occasional hiccups, but all in all we are happy with the app and will continue to use them.
Thank you for the honest feedback. We understand the impact of pricing on small businesses and appreciate your recognition of the improvements and support. We’ll continue working to deliver strong value. Ty Bailey | VP of Services
June 30, 2025
Worst support. I had the rep Matt A. who was definitely the most inefficient and lousiest rep who either had no training at all or was just completely clueless and irredeemably stupid. I've had many stores where I had the legacy widget integrated easily within 1 day. Of course, Matt made me lose many days of the free trial on a new store I installed this app on, and failed to deliver a simple thing I needed done. I uninstalled the app. Due to Matt A.'s inefficiency, I switched over to Loop. It's much better and their support is top tier. I don't see recharge competing with them in the months to come. Long Loop.
Thank you for sharing your feedback. We're truly sorry to hear that your experience with our support team didn’t meet your expectations. We understand how frustrating it can be when a setup process doesn’t go as smoothly as planned, especially when it affects your ability to evaluate a new platform during a free trial. We’ve reviewed your interaction internally to identify where we can improve, especially around supporting merchants with our legacy widget. Continuous improvement is a key focus for us, and your experience has helped spotlight opportunities for better processes and clearer documentation. At the same time, we want to be transparent that our team members deserve to be treated with respect, even in moments of frustration. We have a zero-tolerance policy for personal attacks or bullying directed at our staff. We wish you the best with your new solution and appreciate you taking the time to leave a review. - Ty Bailey | VP of Services
June 30, 2025
Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!
We appreciate you taking the time to leave a five star review - and for the shoutout to Zachary! Ty Bailey | VP of Services
June 27, 2025
Fast and clean backend interface, good looking customer facing app onsite. Competent friendly support when needed. Conversion rate of page increased just by having the sub option available.
Thank you for the thoughtful feedback. We’re glad to hear the backend is working well for your team and that the subscription option is driving conversions. Our support team appreciates the shoutout. Ty Bailey | VP of Services
June 27, 2025
We appreciate the 5-star rating. Thanks for being part of the Recharge community. Ty Bailey | VP of Services
June 26, 2025
ADVANCED FEATURES FOR WHICH YOU PAY EXTRA AREN'T ACTUALLY WORTH THE MONEY! The Recharge sales team focuses much of their effort on upselling you to additional, so called "advanced" features that are not included with your regular plan. After having used these tools for a number of weeks we've identified that they are absolutely not worth the money that you're paying. Failed Payment Recovery - sounds great on paper! But when you look into the analytics you'll notice that there is quite an extensive list of "charge errors" for which this feature doesn't actually work. When we contacted support to ask why the Failed Payment Recovery flow didn't trigger after a customer's payment failed - their reply was: "this specific type of charge error is not covered by the Failed Payment Recovery feature, please contact the customer manually by sending them an email and ask them to update their payment method". It's good to know that you are paying for automation to take place only to be told you have to send an email and contact customers yourself.
I'm sorry to hear that the advanced features did not meet your expectations. We value feedback like yours and will use it to continue refining our product. I've flagged this with our product and support teams to ensure we are clear and transparent around feature coverage and recovery expectations. Ty Bailey | VP of Services
June 24, 2025
HIGHLY RECOMMEND THIS APP IF YOU ARE OK WITH NOT RECEIVING ANY SUPPORT AND LIKE BEING IGNORED. We've complaint multiple times about the shocking performance of the customer portal that Recharge offers. One customer service representative replied to confirm it's all expected behaviour and when we contacted the sales rep, the person that locked us into a 12 month contract for this app, he's just decided to go completely quiet. Not a single response after 3x emails that we've sent. As said before, if you like being ignored and have zero expectations in regards to getting help with fixing issues that are extremely crucial to running your day-to-day business - go ahead, this one is for you!
I'm truly sorry for the experience you've described. Reliable support and transparent communication are essential, and it's clear we missed the mark here. I've escalated this to ensure your concerns are addressed appropriately and with urgency. Thank you for bringing this to our attention. Ty Bailey | VP of Services
June 23, 2025
Store
My Store
Using app
14 days
Thanks for the 5-star review. We’re glad Recharge is working well for you. Ty Bailey | VP of Services
June 18, 2025
Please give John Miayo a raise! I was having an issue with a customers subscription (max tries reached) and he helped me when I was about to pull my hair out. Thank you thank you thank you John!
We’re so glad John was able to help just when you needed it most. Thank you for sharing this! - Ty Bailey | VP of Services
July 2, 2025
Prompt and helpful service!
Thank you for the 5-star rating. We appreciate your support and are glad you’re enjoying Recharge. - Ty Bailey | VP of Services
June 16, 2025
Thanks for the positive review. If there’s anything we can do to earn that fifth star, we’d love to hear from you. - Ty Bailey | VP of Services
June 16, 2025
Recharge has really helped us grow our subscriptions, and their support team is awesome, Thank you Malik. April walked us through ways to improve our setup.
We’re thrilled Recharge has supported your subscription growth. Thank you for recognizing both Malik and April. I’m glad they were able to assist you. - Ty Bailey | VP of Services
June 15, 2025
We sincerely appreciate you taking the time to leave a five star review! - Ty Bailey | VP of Services
June 13, 2025
Juan was great and sorted my problem on a quick call
Thank you for the kind words! We're so glad Juan was able to assist you quickly and effectively. - Ty Bailey | VP of Services
June 12, 2025
This is an excellent app and it works well. When I first signed up for it, I was worried that not having phone customer service would be difficult but they find creative ways to be super helpful over live chat. Juan C from customer service is particularly amazing and can help me solve any problem quickly and effectively.
We’re thrilled to hear that Recharge is working well for you and that Juan provided such excellent support. Thank you for taking the time to share your experience. - Ty Bailey | VP of Services
June 11, 2025
I’m extremely disappointed with the level of support provided by this company. For the second time, a visual element related to their widget has appeared unexpectedly and randomly on our website, severely disrupting the layout and directly affecting our user experience and sales performance. What’s even more frustrating is the lack of urgency on their side. This issue has now been live for nearly 48 hours, and we are still without a proper fix. Despite repeatedly flagging the problem and stressing how critical it is to our business, we’ve received no meaningful updates today, not even a basic acknowledgment or timeline. I’ve had to chase them multiple times, and each time I get the same vague response, with no real sign of progress. For a company offering tools that integrate directly into customer-facing websites, this level of support is unacceptable. Issues like this demand immediate attention, not delays stretching over several days with no communication. I’m honestly shocked by how unprofessional and unresponsive their support has been. If your website performance and reliability matter to you, I would strongly caution against relying on them.
I'm very sorry to hear about your experience. We understand how critical your site performance is and agree that timely, clear communication is essential. I’ve flagged your feedback for our leadership team so we can investigate what went wrong and ensure better follow-through. - Ty Bailey | VP of Services