Recharge Subscriptions App

Appreciate your review. I’m happy our support team was able to help and answer your questions along the way. Ty Bailey | VP of Services

Thanks for the five-star rating. We appreciate your support and trust in Recharge. Ty Bailey | VP of Services

Thank you for the kind feedback. I’m glad to hear Recharge has helped your clients subscribe easily and save on their favorite products. Ty Bailey | VP of Services

I’m truly sorry to hear about the frustration you experienced while setting up Recharge and trying to get support. I can assure you that Recharge Support services are available to all of our merchants via in-app chat, regardless of plan level. Joel Pednaud (Director of Services) has reached out to you directly via email to help get this sorted. We want to make sure you’re able to connect with us easily and get your widget working properly. We look forward to showing you the award-winning support experience that we provide. Thank you for giving us that opportunity. Ty Bailey | VP of Services

Appreciate your kind words. I’m glad the team provided fast and helpful support. Ty Bailey | VP of Services

Thanks for calling this out. I’m glad our support team took the extra step to verify and resolve your issue quickly. Ty Bailey | VP of Services

We appreciate the rating and your continued trust in Recharge. Ty Bailey | VP of Services

Thank you for the thoughtful review. I’m pleased to hear Taylor kept communication clear throughout and made the process smooth. Ty Bailey | VP of Services

Thank you for the support. We’re happy to have you as part of the Recharge community. Ty Bailey | VP of Services

Appreciate the feedback. Glad to know you had a great experience with Recharge. Ty Bailey | VP of Services

Thank you for your review. We’re glad to support your business and are always here if you need assistance. Ty Bailey | VP of Service

Thanks for sharing your feedback. We appreciate your trust and partnership with Recharge. Ty Bailey | VP of Services

Thank you for the review. I’m happy to know our customer service team provided helpful support. Ty Bailey | VP of Services

Thank you for your strong rating. We’re grateful for your partnership and support. Ty Bailey | VP of Services

Appreciate the five stars. We’re proud to have you as part of the Recharge community. Ty Bailey | VP of Services

Thank you for the review. I’m glad Ola was able to assist you quickly and effectively through chat. Ty Bailey | VP of Services

I am sorry for the stress and extra work this has caused. We should have taken ownership of helping you fix this quickly, regardless of where the charge was captured. We also should have offered practical paths to resolve hundreds of orders at once rather than pointing you back and forth. I am sorry we did not do that from the start and am ensuring that the lesson is learned. To rectify this situation, Joel Pednaud (Director of Services) has already reached out to you, both to assist but also to get your unique perspective outside of the ticket itself. What we have seen on our side for your current state: • Your shipping in Recharge is configured to pull rates dynamically from Shopify when charges are created • Shopify did not return a shipping rate for those orders • Because no fallback rate was set, a previously saved Shopify rate was applied To resolve this, we can: • Provide a clean export listing every affected order and refund amount • Help facilitate bulk credits or gift cards if refunds aren’t possible through your gateway • Have a specialist guide you through the process until all customers are made whole You have been a customer for years and we are grateful for your patience as we work through this together. One of our team members has followed up with you to discuss the next steps in making this right. - Ty Bailey | VP of Services

Thank you for sharing your experience. We’re glad to know Recharge has been easy to use and that our customer service team has been helpful. Ty Bailey | VP of Services