Recharge Subscriptions App
Recharge Payments Trusted Subscription App
Rating
4.8
feedback
1,987
chart
#2,138
All reviews
Review RSS Feed
May 16, 2025
Recharge has been extremely useful when it comes to subscription. we have developed a custom setup wit recharge api, all the help from support team has been great. App to go with, if you are require more that a basic setup.
We’re happy to hear Recharge is working well for your store. Thanks for sharing! - Ty Bailey | VP of Services
May 13, 2025
Appreciate the customer support being speedy!
You just made our day. Thanks for taking a moment to share your experience! - Ty Bailey | VP of Services
May 13, 2025
Amazing customer service!
Your feedback means the world to us - thanks for being part of the Recharge community! - Ty Bailey - VP of Services
May 12, 2025
Thanks a lot for great help and urgent help!!!
Grateful for your support and thrilled that Recharge is working for you! - Ty Bailey | VP of Services
May 12, 2025
Vuk was great and managed be query with ease & speed
This is exactly what we love to hear—thank you for the kind words! - Ty Bailey | VP of Services
May 12, 2025
We’re happy to hear Recharge is working well for your store. Thank you for the review! - Ty Bailey | VP of Services
May 9, 2025
Roberto has been great, very knowledgeable, friendly, and professional. Keep it up!
It makes our day to hear from happy merchants like you—thank you! - Ty Bailey | VP of Services
June 2, 2025
Great
We appreciate the love! It’s reviews like yours that motivates our team. - Ty Bailey | VP of Services
May 5, 2025
Top-tier product that they clearly have an aggressive roadmap for. Phenomenal support as well (Bryan Nguyen -- looking at you).
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services
May 9, 2025
We are in the process of switching from Bold Commerce to Recharge Pro, and most of this review reflects our experience regarding our implementation, which we feel will still be in progress until later this summer when all of our subscribers are transacting on Recharge instead of Bold. Our Recharge Implementation Manager insists our implementation project was complete before we even had our first transaction on Recharge. The platform seems robust, but we haven't had time to fully explore it because we're working through the rest of our four-month implementation on our own without support from our Recharge Implementation Manager. Once we immerse ourself with the platform, we reserve the right to modify our rating, but so far, not a good start. Specifically, our experience included the following: • We consistently ran out of time on nearly every scheduled call with our Implementation Manager and he repeatedly pushed back against our requests to extend the length of calls to correct for this. • Our Implementation Manager resisted repeated requests to have more than one 45 minute call per week. • Our Implementation Manager seemed more interested in marking tasks complete vs. accuracy. He grew impatient during conversations to quality check tasks that were thought to be complete, but not verified. • Our Implementation Manager claimed he doesn’t have a phone number. When asked why, he indicated it was for quality purposes. That was either absurd or a lie, but possibly both. • Our Implementation Manager, and later, his Manager, narrowly defined the terms “migration” and “implementation” and insisted our implementation was complete a full week before we actually transacted our first batch of transactions on the Recharge platform, and over four months prior to when the remainder of our subscribers begin to be billed on Recharge. o Our Implementation Manager informed us that we would not have any access to him or telephone support while finishing the incomplete implementation phase, and instead, we’d only have email support to complete the implementation that he insisted was complete. o We received no migration support for integrating Recharge’s highly-touted automation capabilities into our workflows. We were sold on these capabilities and expected to receive help implementing them as part of our implementation project. Because of this, we do not feel like we're receiving the full value of the Recharge platform. • Our Implementation Manager was a no-show on a scheduled call and later justified his absence by claiming we “have already launched for new subs”. He did not cancel the call, and a future scheduled call was also not cancelled.
We appreciate your feedback and will be taking steps to address the concerns you've raised with our team. - Ty Bailey | VP of Services
May 5, 2025
Fast reply!
It makes our day to hear from happy merchants like you—thank you! - Ty Bailey | VP of Services
May 5, 2025
Your feedback means the world to us—thanks for being part of the Recharge community! - Ty Bailey | VP of Services
May 3, 2025
Great app that helps us manage all of our subscriptions. Customer service is great and they stay on top of it till they get it solved for you.
So glad Recharge is helping power your growth—thanks for the kind words! - Ty Bailey | VP of Services
May 2, 2025
Great subscription product and they keep getting better. They have rolled out several updates and more are coming that we have been implementing. The support when you have a question or issue is outstanding. Someone knowledgeable comes onto the chat and knows how to fix things. I highly recommend Recharge for subscription programs.
It’s fantastic to know Recharge is making a difference for your business. Thank you! - Ty Bailey | VP of Services
May 2, 2025
Solid onboarding and great customer service!
We appreciate the love! It’s feedback like yours that motivates our team. - Ty Bailey | VP of Services
May 1, 2025
Fantastic app, would never look elsewhere for a subscription app. Support is fantastic.
Our team is grateful for your support and thrilled that you’re seeing value in Recharge! - Ty Bailey | VP of Services
April 30, 2025
Juan C. was very insightful with my request. He provided a step-by-step video that allowed me to resolve the issue I was experiencing. Not only was the information useful, he was very prompt with his responses to my questions.
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services
April 28, 2025
Thanks for taking the time to leave a review! It means a lot to our team. - Ty Bailey | VP of Services
April 25, 2025
Matt A. at Recharge has been so helpful with helping us sunset a product. The customer service has been top tier and we have been very happy with Recharge.
Thanks for the shout-out! Our whole team appreciates your feedback. - Ty Bailey | VP of Services