Recharge Subscriptions

Dec. 19, 2023

Dec. 18, 2023

Easy to use & Customer Support is great and responsive.

Dec. 18, 2023

Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!

Dec. 18, 2023

Dec. 15, 2023

Excellent customer service! Kiki from Recharge was amazing and helpful in answering my question.

Dec. 15, 2023

Gordon is an immense support to our team. His responsiveness and ability to solve problems have made a huge difference! Such a great partner to our DTC team.

Dec. 15, 2023

Mallory was super helpful with my particular issue. Not only did they understand exactly the issue I was explaining over chat, they took the time to fully vet the resolution and presented me with exact instructions to complete in my Shopify back end. Once I corrected the issue, Mallory stayed on the ticket and responded to let me know that the issue had been resolved from Recharge's perspective as well. Excellent, efficient service with a resolution completed within the initial contact. Keep up the great service!

Dec. 15, 2023

Miley was really helpful and solved all my problems, Many thanks again.

Dec. 14, 2023

I highly recommend this app for anyone who wants to add recurring orders and/or bundles to their website. Jairus Streight from Recharged help me get the app up and running. I greatly valued his expertise and patience. I felt he went above and beyond to make this app work for our site, which was difficult, because we have a complicated website. White glove experience from start to finish.

Dec. 14, 2023

I have emailed two times in the last week, and I have yet to get a resolution to a problem (or even a response after the first email). I am still waiting for someone to reach out to me to fix an integration problem. I am unable to use features that I need, and it is costing me sales this holiday season The customer support used to be so good and fast, I do not know what happened.

Dec. 13, 2023

I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable. First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now). I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable. Great app, highly recommend!

Dec. 13, 2023

I was happy with ReCharge and I would continue with them but their price increasing to 99$ per month coming into effect in the new year is ridiculous. Sadly no options for smaller businesses and this simply seems like an attempt to increase their revenues. I look forward to switching to a competitor that is more reasonable and fair for smaller businesses. What an inconvenience!

Dec. 12, 2023

Recharge for Shopify has made business easier. It's seamless subscription management. It's the perfect solution for recurring sales. Highly recommended for its user-friendly interface and stellar support!

Dec. 12, 2023

Jairus saved our migration! We came over from Appstle and he was great at making sure we were on track to migrate when we needed to. He made the process very smooth, and always with a smile despite our annoying questions!

Dec. 11, 2023

I really like the application and the technical support.

Dec. 8, 2023

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started. The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month. The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Dec. 6, 2023

Awesome app!

Dec. 6, 2023

I'd like to thank Roberto at Recharge Support for his incredibly fast and helpful customer support. His prompt response and efficient problem-solving skills made my experience great. Roberto's dedication to resolving issues swiftly and effectively is truly commendable. Thank you again Roberto, for providing outstanding service!

Dec. 4, 2023

Dec. 1, 2023

GREAT customer support